GEM

South Eastern Railway Computer Printer (V2) Tender 2025 India - OEM Authorized Service, ISI/ISO Compliance

Bid Publish Date

22-Nov-2025, 1:58 pm

Bid End Date

02-Dec-2025, 2:00 pm

Bid Opening Date

02-Dec-2025, 2:30 pm

Location

HOWRAH , WEST BENGAL

Progress

Issue22-Nov-2025, 1:58 pm
AwardPending
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Quantity

4

Bid Type

Two Packet Bid

Key Highlights

  • • OEM/Authorized Seller must have a registered Indian office to provide after-sales service
  • • Evidence of authorized representation from the OEM in India required
  • • Functional Service Centre in the state of each consignee location for carry-in warranty
  • • If no service center exists at bid time, establish within 30 days of award
  • • Warranty service must be completed within 5 days; penalties 0.5% per week, up to 10% total
  • • Penalty amount may be adjusted via Performance Security (PBG) forfeiture if non-compliant

Tender Overview

South Eastern Railway invites bids for the supply of Computer Printer (V2) (Q2) in India. The bid covers supply, installation, testing, and commissioning of the printing equipment. No BOQ items are listed, and the estimated value and EMD are not disclosed. A key differentiator is the requirement for OEMs or Authorized Sellers to maintain India-based after-sales service and a formal service center network. The tender emphasizes a robust warranty regime and strict service-rectification timelines, with penalties for delays. This tender targets bidders capable of end-to-end delivery and on-time support within a government procurement framework.

Technical Specifications & Requirements

  • OEM/Imported PRODUCTS must have an India-registered office for after-sales support.
  • Provide documentation certifying authorized representation of the OEM in India.
  • Service and support mandate: a Functional Service Centre in the State of each consignee location for carry-in warranty; if not present at bid time, establish within 30 days of award.
  • Payment release tied to submission of documentary evidence of a Functional Service Centre.
  • Warranty regime: defects/service requests must be addressed within 5 days; delays incur 0.5% of Unit Price per week, up to a maximum cumulative 10% of contract value; after which alternate sourcing may be used at seller’s cost and PBG forfeiture may occur.
  • Delivery scope includes Supply, Installation, Testing and Commissioning of the goods.

Terms, Conditions & Eligibility

  • Service Centre Requirement: India-based after-sales and state-wise coverage; establishment within 30 days of contract award.
  • Warranty Penalties: 0.5% weekly penalty for unrectified defects; cap at 10% of total contract value; PBG may be forfeited.
  • Payment & PBG: Payment terms not specified;.Payment will be contingent on service center documentation; PBG applicability implied by penalties and service obligations.
  • Scope: Includes supply, installation, testing, commissioning; ongoing service/support expectations are explicit.
  • Documentation: OEM certificate of authorised dealer in India; evidence of service capability; mandatory service network disclosures.
  • Compliance: Imported product must have a registered Indian office for after-sales support; no specific delivery timelines beyond the 30-day centre establishment window.

Key Specifications

  • Product category: Computer Printer (V2) (Q2) with supply, installation, testing and commissioning

  • OEM/imported product requires India-based registered office for after-sales service

  • Service centre existence across consignee states; establishment deadline: 30 days post-award

  • Warranty compliance: 5-day service/rectification window; penalties 0.5%/week; cap 10% of contract value

Terms & Conditions

  • OEM/Authorized Seller must have India-based after-sales service presence

  • Service Centre requirement and 30-day establishment window

  • Warranty penalties and potential PBG forfeiture for non-compliance

Important Clauses

Payment Terms

Payment release contingent on submission of evidence of Functional Service Centre; exact payment terms not specified in tender

Delivery Schedule

Scope includes Supply, Installation, Testing and Commissioning; no explicit delivery timeline beyond service center establishment within 30 days

Penalties/Liquidated Damages

0.5% of Unit Price per week for unresolved defects; maximum cumulative 10% of contract value; potential PBG forfeiture and alternative sourcing at seller’s cost

Bidder Eligibility

  • Manufacturer or Authorized Dealer with India-based registered office for after-sales support

  • Evidence of functional service centre or robust plan to establish within 30 days of award

  • Capability to provide end-to-end supply, installation, testing and commissioning

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN)

3

OEM authorization / authorised dealer certificate for India

4

Evidence of Functional Service Centre (if existing) or plan to establish within 30 days of award

5

Documentation proving after-sales service capability in India

6

Technical compliance certificates (if any) for the printer model

7

Proof of financial capability (where applicable)

Frequently Asked Questions

Key insights about WEST BENGAL tender market

What are the eligibility criteria for printer tender in South Eastern Railway India 2025?

Bidders must be OEM or Authorized Dealer with a registered India office for after-sales service, demonstrate a functional service centre or a plan to establish one within 30 days of contract award, and commit to supply, installation, testing and commissioning of the Computer Printer (V2) while complying with service and warranty terms.

How to submit documentation for OEM authorization and service capability in this tender?

Submit OEM authorization proving representation in India, a registered service centre plan across required states, GST and PAN, and evidence of prior similar installations. Include technical compliance certificates and any ISI/ISO certifications relevant to the printer model and government procurement norms.

What is the warranty penalty framework for this printer procurement in SE Railway?

Defects must be rectified within 5 days; if delayed, a penalty of 0.5% of the unit price applies weekly, up to a total of 10% of contract value. Afterward, the buyer may source the service at the seller’s cost and forfeit the PBG as applicable.

What documents are required for bid submission in this tender in India?

Prepare GST registration, PAN card, OEM authorization, evidence of India-based service capability, proof of functional service centre, financial statements if requested, and any technical compliance certificates for the Computer Printer (V2) model.

When is the establishment deadline for the service centre for this tender?

The successful bidder must establish a Functional Service Centre within 30 days of award; subsequent service performance relies on timely establishment and documentation submission to the Buyer.

What is the scope of supply for this SE Railway printer tender?

Scope includes Supply, Installation, Testing and Commissioning of the Computer Printer (V2); the price must cover all components and activities required to complete end-to-end deployment in accordance with government procurement standards.

How does the penalty regime interact with the performance security for this tender?

Penalties for defect rectification can lead to partial or full forfeiture of the Performance Security (PBG); cumulative penalties capped at 10% may trigger remedial actions, including alternative sourcing at seller’s cost, per tender terms.

What are the no-tender-disclosure constraints for this procurement in SE Railway?

Bidders should not reference tender IDs or dates in communications; focus on complying with OEM authorization, India-based service presence, installation, and the specified warranty terms and penalties to qualify for bid evaluation.

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