Indian Army Airway Manikin Procurement Tender 2026 - Service & Support SLA, Toll-Free Helpdesk

Tender Overview

The Indian Army seeks procurement of an airway manikin, with a focus on robust service and support arrangements. The contract emphasizes a warranty period with timely servicing, deployment of dedicated technical personnel, and a toll-free service helpline. The bid requires an escalation matrix for service support and a clear SLA to ensure defect rectification during warranty. The opportunity targets suppliers capable of providing post-sale maintenance, rapid response, and structured after-sales support within a military environment. Key differentiators include a formalized service framework and dedicated engineers to handle service requests promptly, aligning with unit-level training needs.

Technical Specifications & Requirements

• Product: Airway Manikin for medical training use within military contexts.
• Warranty/After-Sales: Dedicated service personnel deployed for time-bound servicing and defect rectification during warranty; SLA-based support.
• Service Channel: Dedicated/toll-free telephone number for service support; clear escalation matrix with contact numbers.
• Support Scope: On-site or remote problem resolution as per SLA; escalation to OEM/ Bidder as required.
• Documentation: Not provided in the tender text; bidders should align with standard government bid practices for service commitments and OEM authorizations.
• Standards: Not specified in the data; bidders may infer from military training equipment norms and OEM warranties.

Terms, Conditions & Eligibility

• Warranty commitment: Time-bound servicing and defect rectification during warranty as per SLA.
• Service access: Dedicated toll-free service line and escalation matrix for rapid support.
• Deployment: Designation of adequate technical personnel to handle service requests.
• Additional terms: Payment terms, delivery timelines, and penalties are not enumerated in the available data; bidders should prepare to negotiate per standard government contracts.
• Documentation: Include service type commitments, contact details, and OEM support arrangements as part of bid submission.