National Informatics Centre Services Incorporated Data Center Assets Annual Maintenance Tender Delhi 2025 with OEM Authorized Service Provider Standards
Bid Publish Date
07-Nov-2025, 3:08 pm
Bid End Date
17-Nov-2025, 4:00 pm
Value
₹99,72,819
Location
Progress
Tender Overview
National Informatics Centre Services Incorporated (NICSI), operating under the Department of Electronics and Information Technology, invites bids for Annual Maintenance Service of Data Center Assets including Compute/Computer-Servers under an OEM Authorized Service Provider framework. The estimated value is ₹9,972,819.00. This tender targets maintenance, support, and service delivery for central data center hardware, with potential quantity/duration adjustments of up to 25% at contract issuance and thereafter. The procurement emphasizes formalized after-sales support, verified certifications, and a structured escalation process to ensure data center uptime. Location details are not fully disclosed in the data provided, but this opportunity is tied to NICSI’s government procurement channel. Unique aspects include the option to adjust contract scope and the requirement for dedicated support channels and a defined PBG process.
- Organization: National Informatics Centre Services Incorporated
- Product/Service: Annual Maintenance Service for Data Center Assets (Compute; Computer-Servers)
- Estimated value: ₹9,972,819.00
- Scope: OEM Authorized Service Provider requirements, maintenance, support, and escalation
- Key differentiator: 25% quantity/duration adjustment; excess settlement option on invoices
- Special conditions: dedicated toll-free support, escalation matrix, mandatory certificates
Technical Specifications & Requirements
- No explicit BOQ items are listed; service scope covers AMS for data center compute assets and servers under an OEM-authorized framework
- Pricing/AMS scope potentially includes additional charges up to a defined excess settlement percentage
- Service delivery must include a dedicated toll-free number and a formal escalation matrix for support
- Mandatory certificates and documentary uploads are enforced; non-submission leads to rejection
- PBG/Contract performance prerequisites require NICSI bank details and GeM contract reference on PBG
- Insurance, warranty, and response times are expected through the ATC/SOW attachments
- Industry alignment: compute/server maintenance, OEM-authorized service provision, IT data center asset care
Terms & Eligibility
- EMD: amount not disclosed in available tender data
- Quantity/duration: contractor must accept up to 25% variation at contract issuance and post-issuance
- Payment terms: as per GeM/NICSI ATC (not fully disclosed here)
- Support commitments: dedicated toll-free service number; detailed escalation matrix required
- Documentation: mandatory certificates/documents as per bid; missing documents lead to rejection
- Bank/PBG: NICSI bank details provided; successful bidder must include GeM contract number on PBG
- Compliance: bidder must submit OEM authorization and ensure service capability for data center assets
Key Specifications
-
Product/Service: Annual Maintenance Service for Data Center Assets (Compute; Computer-Servers) under OEM Authorized Service Provider
-
Estimated value: ₹9,972,819.00
-
Variation allowance: up to 25% in contract quantity or duration at issuance and post-issuance
-
Excess settlement: service providers may include additional charges up to a specified percentage of item-level total value with mandatory supporting documents
-
Support topology: dedicated toll-free support number; escalation matrix with phone numbers
-
Certification/Compliance: mandatory upload of required certificates as per bid document and ATC
-
PBG requirement: GeM contract number to be mentioned on PBG; NICSI bank details provided for deposit
Terms & Conditions
-
EMD amount: not disclosed in available data
-
25% variation allowed in contract quantity or duration
-
Dedicated toll-free service support and formal escalation matrix required
-
Mandatory certificates/documents; non-submission leads to rejection
Important Clauses
Payment Terms
Payment terms to be as per NICSI GeM ATC; involve deposit on PBG with GeM contract reference
Delivery Schedule
AMS services to commence per contract; exact timelines not specified in available data
Penalties/Liquidated Damages
Penalties/LD details not specified in provided data; to be confirmed in ATC
Bidder Eligibility
-
Must be OEM Authorized Service Provider for data center compute/servers
-
Must submit mandatory certificates and documentation per ATC
-
Must incur EMD as per tender not disclosed in current data
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | BHARAT IT SERVICES LIMITED Under PMA | 17-11-2025 15:52:23 | |
| 2 | BIRO INFOTECH Under PMA | 14-11-2025 13:48:04 | |
| 3 | DYLIS BUSINESS SERVICES PRIVATE LIMITED Under PMA | 17-11-2025 15:53:00 | |
| 4 | ESCONET TECHNOLOGIES LIMITED Under PMA | 14-11-2025 17:03:55 | |
| 5 | FELIDAE INDIA SOLUTIONS PRIVATE LIMITED Under PMA | 14-11-2025 17:53:32 | |
| 6 | INOVENTIVE IT SERVICES PRIVATE LIMITED Under PMA | 17-11-2025 12:29:29 | |
| 7 | INSPIRISYS SOLUTIONS LIMITED Under PMA | 17-11-2025 15:36:54 | |
| 8 | MATICTECH IT SOLUTIONS PRIVATE LIMITED Under PMA | 17-11-2025 10:01:05 | |
| 9 | ORBIT TECHSOL INDIA PRIVATE LIMITED Under PMA | 17-11-2025 14:31:02 | |
| 10 | TEKAP CONSULTECH INDIA PRIVATE LIMITED Under PMA | 14-11-2025 23:41:39 | |
| 11 | VG TECHNOLOGIES PRIVATE LIMITED Under PMA | 08-11-2025 15:18:12 |
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | TEKAP CONSULTECH INDIA PRIVATE LIMITED( MSE Social Category:General ) Under PMA | Item Categories : ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Computer-Servers; OEM Authorised Service | |
| L2 | FELIDAE INDIA SOLUTIONS PRIVATE LIMITED( MSE Social Category:General ) Under PMA | Item Categories : ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Computer-Servers; OEM Authorised Service | |
| L3 | INSPIRISYS SOLUTIONS LIMITED Under PMA | Item Categories : ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Computer-Servers; OEM Authorised Service | |
| L4 | ORBIT TECHSOL INDIA PRIVATE LIMITED Under PMA | Item Categories : ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Computer-Servers; OEM Authorised Service | |
| L5 | BHARAT IT SERVICES LIMITED( MSE Social Category:General ) Under PMA | Item Categories : ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Computer-Servers; OEM Authorised Service | |
| L6 | ESCONET TECHNOLOGIES LIMITED Under PMA | Item Categories : ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Computer-Servers; OEM Authorised Service |
Tender Data
Bid Details
Quantity
19
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
Startup Exemption (Experience)
Yes | Complete
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Computer-Servers; OEM Authorised Service Provider
Authority Records
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Documents 4
GeM-Bidding-8558429.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
GST certificate
PAN card
Experience certificates
Financial statements
EMD documents (as per ATC; amount not disclosed)
Technical bid documents
OEM authorizations
Dedicated toll-free support details
Escalation matrix contact list
PBG with NICSI GeM contract reference
Bank account details (per NICSI ATC)
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for NICSI data center AMS tender in Delhi 2025
Bidders should prepare OEM authorization for data center servers, submit GST, PAN, financial statements, and experience certificates, and ensure compliance with mandatory certificates. The bid requires dedicated support channels, an escalation matrix, and a PBG with NICSI bank details. Ensure TOC compliance and attach GeM contract references in the PBG.
What documents are required for NICSI AMS bid in Delhi 2025
Required submissions include GST registration certificate, PAN, corporate financial statements for last 3 years, experience certificates for similar AMS, OEM authorization, technical bid documents, EMD proof (if applicable), and proof of dedicated support contact details and escalation matrix as per ATC.
What are the technical scope details for NICSI data center servers maintenance
Technical scope covers AMS for compute and data center servers under an OEM-authorized framework. While explicit BOQ items are not listed, bidders must provide maintenance, support, troubleshooting, and escalation services with adherence to service levels and OEM-approved processes.
When is the bid submission deadline for NICSI data center tender in 2025
Deadline details are not provided in the current data. Bidders should monitor NICSI GeM portal for notifications, ATC updates, and any corrigenda. Ensure readiness with OEM authorization, EMD readiness, and complete documentation to avoid last-minute issues.
What are the EMD requirements for NICSI maintenance tender 2025
EMD amount is not disclosed in the provided tender excerpt. Bidders should confirm the exact EMD value and acceptable modes (DD/online) from the official GeM bid documents and ensure readiness to deposit as per NICSI ATC guidelines.
What are the payment terms for NICSI server maintenance contract
Payment terms are defined in NICSI ATC; bidders must align with GeM contract terms, with PBG referencing the contract number. Specifics such as milestones or advance payments are not detailed here and will be clarified in the ATC.
How to ensure compliance with OEM authorization in NICSI tender 2025
Ensure you hold legitimate OEM authorization for data center compute/servers, attach the authorization letter to the bid, and demonstrate service capability with timely escalation contact details and trained personnel as per OEM guidelines.
What is the scope of 25% variation in NICSI contract
The contract allows up to 25% variation in quantity or duration at the time of contract issuance and post-issuance. Bidders must acknowledge this option in their bid and be prepared to adjust deliverables without changing contractual terms beyond the specified limit.