Indian Air Force Photocopier Maintenance Tender JAMNAGAR Gujarat 2026 Toshiba OEM Authorized Service
Progress
Tender Overview
The Indian Air Force, Department Of Military Affairs, invites bids for Annual Maintenance Service of Toshiba monochrome laser photocopier machines, including separate drum and toner assemblies, with OEM authorized service provider requirements. The contract is targeted for JAMNAGAR, GUJARAT, with an EMD of ₹25,000 and a flexible 25% variation clause for quantity or duration. Installation and commissioning, if applicable, will occur at the AIR FORCE STN JAMNAGAR address. Bidders must ensure solvency, non-liquidity, and an office footprint within the consignee state. The tender emphasizes 24x7 service response and escalation matrices, aligning with critical asset uptime in defense support operations.
Technical Specifications & Requirements
- Product category: Photocopier maintenance (Toshiba Monochrome Laser models; includes separate drum and toner components)
- Service scope: Annual maintenance, on-site support, fault resolution within 24 hours for user faults; 24x7 availability for faults/queries
- EMD: ₹25,000; no explicit total contract value disclosed
- Installation: Required at STN HQ AIR FORCE STN JAMNAGAR, GUJARAT, with delivery/installation as applicable
- Service provider requirements: OEM authorized status, dedicated service office in the consignee state, toll-free support, defined escalation matrix
- Vendor constraints: No bankruptcy or liquidation; consortium allowed with a single leader; equipment must have minimum 3 years residual life; no obsolete models
- Response: 24-hour response to faults; 24x7 service commitment; unilateral ATC terms include 25% scope/quantity adjustments
Terms, Conditions & Eligibility
- EMD: ₹25,000; payment terms not disclosed
- Delivery/Installation: At AIR FORCE STN JAMNAGAR, GUJARAT; installation included if scope covers supply
- Financial standing: Bidder must not be in liquidation or receivership; bid must include an undertaking
- Consortium: Allowed with one leader; equal responsibility for execution; undertaking required
- Service capability: Office in the state; dedicated toll-free service line; escalation matrix
- Warranty/SLAs: 24x7 service for faults; response within 24 hours; 3-year residual life expectation for offered equipment
Key Specifications
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Photocopier maintenance service for Toshiba monochrome laser printers (separate drum and toner assemblies) with OEM authorization
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EMD amount: ₹25,000; 25% contract quantity/duration variation permissible
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Site: Installation at AIR FORCE STN JAMNAGAR, GUJARAT; on-site service and commissioning as applicable
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Service levels: 24x7 fault support; 24-hour response time; escalation matrix with dedicated toll-free number
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Eligibility: OEM authorized service provider; minimum 3 years residual market life for offered products; no end-of-life models
Terms & Conditions
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EMD of ₹25,000 and 25% variation rights for quantity/duration
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24x7 service with 24-hour fault response and escalation matrix
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OEM Toshiba authorized service provider with state-level service office
Important Clauses
Payment Terms
No explicit payment schedule provided; EMD required and standard defense procurement terms to apply
Delivery Schedule
Installation at AIR FORCE STN JAMNAGAR, GUJARAT; actual commissioning timelines not disclosed
Penalties/Liquidated Damages
Not explicitly stated in available terms; standard performance penalties may apply per contract
Bidder Eligibility
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OEM Authorized Toshiba service provider with proof of authorization
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Office location within the state of JAMNAGAR, GUJARAT or nearby for service delivery
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No history of liquidation or bankruptcy; bid submission must include an undertaking
Tender Data
Bid Details
Quantity
42
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
2
Experience Required
1 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Separate Drum and Tonner ); Toshiba; OEM Authorised Service Provider
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
3
Delivery Details
Delivery Locations
1
Delivery Cities
JAMNAGAR
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | JAMNAGAR | JAMNAGAR | - | - | 42 | - | - |
Authority Records
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Documents 6
GeM-Bidding-9874721.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
4
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Required Documents
Experience Criteria
Bidder Turnover
Certificate (Requested in ATC)
OEM Authorization Certificate
OEM Annual Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
Key insights about GUJARAT tender market
How to bid for the physical photocopier maintenance tender in Jamnagar IAF 2026
Bidders must provide OEM Toshiba authorization, demonstrate 24x7 service capability, and submit a bid with the EMD of ₹25,000. Include a state-based service office proof, escalation matrix, and undertaking against liquidation. The contract allows a 25% scope variation and requires installation at AIR FORCE STN JAMNAGAR.
What documents are required for IAF Jamnagar photocopier service tender 2026
Submit GST registration, PAN, experience certificates, financial statements, EMD receipt of ₹25,000, OEM authorization, service capability proofs, and a non-liquidity undertaking. Provide an escalation matrix and toll-free support details to meet 24x7 service expectations.
What are the essential technical specifications for Toshiba photocopier service
The tender seeks maintenance for Toshiba monochrome laser photocopiers with separate drum and toner. Ensure equipment models have at least 3 years residual market life, are not end-of-life, and that service qualifies under OEM authorized support with on-site installation at Jamnagar.
When is the installation deadline for the Jamnagar service contract
Installation is required at AIR FORCE STN JAMNAGAR, GUJARAT. The terms specify on-site delivery and commissioning as applicable, with 24x7 fault support; exact calendar deadlines are not disclosed in the available data.
What are the payment terms and EMD details for this IAF tender
Bid submission must include an EMD of ₹25,000. Payment terms are not fully detailed; expect standard government procurement terms. Ensure timely submission of all required documents and adherence to the 24x7 service SLA to avoid penalties.
How to verify eligibility to bid as an OEM Toshiba service provider
Verify Toshiba OEM authorisation, provide proof of authorization, establish a state-based service office, and present a dedicated service line with a 24x7 escalation matrix. Confirm non-bankrupt status and provide an undertaking if there are consortium arrangements.
What is the scope variation allowed under clause 25% for this tender
The buyer may increase or decrease contract quantity or duration by up to 25% at contract issue and post-issuance. For lumpsum service contracts, scope and value may adjust by up to 25% with provider consent.