CSIR Department AMC for Pre-owned Microscopes Procurement 2026 - Microscopes Maintenance Contract Six-Mmonthly & IS/ISO Standards
Bid Publish Date
16-Sep-2026, 4:58 pm
Bid End Date
26-Sep-2026, 5:00 pm
Value
₹1,36,288
Location
Progress
Tender Overview
The Council Of Scientific And Industrial Research (CSIR) invites bids for Customized AMC/CMC for Pre-owned Microscope products, specifically an Annual Maintenance Contract with six-monthly service cadence. Estimated value is ₹136,288. Location details are not disclosed in the tender summary. The scope focuses on maintenance and service of pre-owned microscopes, with bidder obligations including OEM authorisation and dedicated service channels. A notable differentiator is the explicit requirement for continuous post-sale support through a dedicated toll-free line and an escalation matrix. No Bill of Quantities items are provided, indicating a broad service scope rather than discrete equipment consignments.
Technical Specifications & Requirements
- Product/Service: AMC/CMC for pre-owned microscopes (Annual/ Six-monthly schedule)
- Estimated Value: ₹136,288
- Service Channels: Dedicated toll-free telephone line for service support; escalation matrix with contact numbers
- OEM Authorization: Required manufacturer/Original Equipment Manufacturer authorization with vendor details
- ATC Notes: Buyer uploaded ATC document; further terms may govern service levels and response times
- BOQ: No items listed; no discrete quantity data available
- Quality/Standards: No specific standards cited in the provided data; reliance on standard AMC practices and OEM support
Terms, Conditions & Eligibility
- EMD/Deposit: Not specified in the tender data
- Service Commitment: Dedicated service support and escalation matrix required
- Documentation: OEM authorization certificate with vendor contact details; proof of support capability
- Delivery/Response: Not explicitly defined; AMC cadence implies ongoing service post-award
- Bid ATC: Compliance with Buyer Added ATC terms; ensure updated tender terms are reviewed
- BOQ Status: No discrete items; bidders should prepare generic AMC offering aligned to microscopes
Key Specifications
-
Product/Service names: AMC/CMC for pre-owned microscopes
-
Scope: Annual Maintenance Contract with six-monthly service cadence
-
Estimated value: ₹136,288
-
Deliverables: OEM-authorized service support, dedicated toll-free line, escalation matrix
-
Quality/Compliance: OEM-authorized service; adherence to standard AMC practices (no explicit standards listed)
Terms & Conditions
-
EMD: Not specified; confirm if payable or exempt
-
Payment terms: Not specified in data; verify with ATC
-
Delivery/response: Six-monthly service cadence implied; exact SLAs absent
Important Clauses
Payment Terms
Not specified in the provided data; bidders must confirm payment milestones and schedule under ATC terms.
Delivery Schedule
AMC cadence implied (six-monthly), but no explicit delivery dates or response times are stated.
Penalties/Liquidated Damages
No LD terms provided in the excerpt; bidders should review ATC for SLA breaches and penalties.
Bidder Eligibility
-
Authorized OEM/Manufacturer status for microscope equipment
-
Proven experience in AMC/CMC for optical lab instruments
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Financial capacity demonstrated by recent financial statements
Tender Data
Bid Details
Quantity
4
Bid Type
Single Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
5 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - AMC FOR MICROSCOPES; AMC FOR MICROSCOPES; Annual Maintenance Contract (AMC); Six-Monthly; No
Delivery Details
Delivery Locations
1
Delivery Cities
Thiruvananthapuram
Delivery Pincodes
695019
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Ananthu V R | 695019,CSIR - NIIST Pappanamcode I.E. Post Thiruvananthapuram | Thiruvananthapuram | Kerala | 695019 | 4 | - | Number of months within the contract period for which service is required : 12 |
Authority Records
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Documents 7
GeM-Bidding-9902742.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
OEM/Manufacturer authorization certificate with vendor details
Experience certificates for prior AMC/CMC of microscopes or similar equipment
Financial statements or turnover evidence (latest audited financials)
Technical capability statement or service responsiveness plan (toll-free number, escalation matrix)
Any existing warranty/AMC terms from OEM for pre-owned microscopes
Any additional documents requested by the ATC (if accessible)
Frequently Asked Questions
Key insights about KERALA tender market
How to bid for the CSIR microscope AMC tender 2026?
Bidders must submit OEM authorization, GST and PAN, experience certificates for AMC of microscopes, and financials. Include a toll-free service plan and escalation matrix. The ATC terms govern service levels, with the estimated value around ₹136,288 and OEM support expectations.
What documents are required for microscope AMC submission in CSIR tender?
Submit GST certificate, PAN card, OEM authorization certificate, past AMC experience proof, latest financial statements, and a service capability package featuring toll-free support and escalation contacts as per Buyer ATC. Ensure the OEM backs the service proposal.
What are the technical specifications for CSIR microscope AMC?
The tender specifies AMC/CMC for pre-owned microscopes with a six-month service cadence and annual maintenance. No explicit ISO/IS standards are listed. Vendors should align with OEM service warranties and provide an escalation-ready support framework with dedicated helpline.
When is the delivery/servicing timeline for CSIR microscope AMC?
The service cadence is six-monthly within an annual maintenance framework. Exact calendar dates are not provided; bidders should propose a compliant servicing schedule aligned to the six-month intervals and respond to service requests within the escalation framework.
What are the payment terms for CSIR microscope AMC procurement 2026?
Payment terms are not specified in the excerpt. Bidders should seek clarity in the ATC and align their bid with typical AMC models, potentially including milestones tied to service visits and performance SLAs.
What is the EMD amount for the CSIR microscope AMC tender 2026?
EMD details are not provided in the data. Confirm whether an EMD is required in the final ATC and prepare funds or an exemption document accordingly, as per standard government procurement practice.
What qualifies as OEM authorization for CSIR microscope AMC?
An authorized OEM certificate must include the OEM name, designation, address, email, and phone number, confirming service responsibility for the microscopes. The document should accompany the bid and be verifiable against the OEM's official records.
How to prepare the toll-free service support requirement in this bid?
Provide a dedicated toll-free number, trained technicians, and a clear escalation matrix with contact details. Ensure 24/7 availability and documented response times in the service level agreements, aligned with the ATC terms.