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Centre Of Biomedical Research Lucknow AMC/CMC Tender for Pre-owned Automatic Flash Chromatography Equipment Lucknow UP 2026

Bid Publish Date

05-Feb-2026, 5:53 pm

Bid End Date

26-Feb-2026, 3:00 pm

Location

LUCKNOW , UTTAR PRADESH

Progress

Issue05-Feb-2026, 5:53 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • OEM Authorized service/maintenance certification for Automatic Flash Chromatography
  • • 3 years of experience maintaining similar equipment required
  • • Performance certificates from HODs or institutions for the last 3 years within 5-year window
  • • Dedicated Central Call Centre and formal escalation matrix required
  • • 25% quantity/duration flexibility at bid issuance and contract issuance
  • • Sign-off on all bid pages as acceptance of terms
  • • Notation: pre-owned equipment AMC/CMC scope, no fresh equipment specified

Categories 5

EQUIPMENT TECHNICAL SERVICES OTHER SERVICE WATER LEVEL RECORDER MICROCENTRIFUGES

Tender Overview

Centre Of Biomedical Research Lucknow, under the Medical Education Department Uttar Pradesh, invites proposals for Customized AMC/CMC for Pre-owned Automatic Flash Chromatography equipment. The scope covers maintenance contracts for existing pre-owned units via AMC/CMC, with a flexible clause allowing up to 25% adjustment in quantity or contract duration at bid issue and post-issue stages. Bidders must demonstrate OEM service authorization, and experience in maintaining similar equipment, accompanied by performance certificates issued within the last five years. A dedicated Central Call Centre and an escalation matrix are mandatory to manage breakdowns and maintenance visits promptly.

Technical Specifications & Requirements

  • Product category: Pre-owned Automatic Flash Chromatography equipment AMC/CMC
  • OEM authorization: Upload valid OEM Authorization Certificate confirming service/maintenance rights
  • Experience: Minimum 3 years maintaining similar equipment; AMC/CMC performance certificates from HODs/Institutions in at least 3 of the last 5 years
  • Support infrastructure: Dedicated Central Call Centre; detailed Escalation Matrix to assign technicians promptly
  • Contract terms: Option to adjust quantity or duration up to 25% at contract issue; post-issue adjustments limited to 25%
  • Bid format requirement: Sign all pages as acceptance; upload the signed terms with bid documents

Terms, Conditions & Eligibility

  • OEM Authorized for service/maintenance of Auto Flash Chromatography; upload OEM certificate
  • Experience requirement: 3 years in similar equipment; 2+ organizations/sites; performance credentials from senior officials within 5-year window
  • Complaint handling: Central call centre with escalation matrix; timely breakdown calls and maintenance visits
  • Document compliance: All bidders must sign pages and upload as part of bid submission to demonstrate acceptance of terms
  • No BOQ items available; focus on AMC/CMC service capabilities and compliance

Key Specifications

  • Product/service: Customized AMC/CMC for pre-owned Automatic Flash Chromatography

  • Experience: 3 years maintaining similar equipment at 2 organizations

  • Certification: OEM authorization for service/maintenance

  • Support: Central Call Centre and escalation matrix

  • Contract flexibility: 25% quantity/duration adjustment permitted

Terms & Conditions

  • OEM authorized service/maintenance is mandatory with certificate

  • 3 years' experience in similar equipment; 3 of last 5 years validation

  • Central Call Centre and escalation matrix must be provided

  • Bidder must sign all pages and upload with submission

  • Quantity/duration can be adjusted up to 25%

Important Clauses

Payment Terms

Not specified in available data; bidders should verify during bid submission

Delivery Schedule

Not specified; AMC/CMC scope for pre-owned equipment implies ongoing service timelines

Penalties/Liquidated Damages

Not specified; bidders should check final ATC clauses for penalties or SLAs

Bidder Eligibility

  • OEM Authorized for service/maintenance of Automatic Flash Chromatography

  • Minimum 3 years' experience maintaining similar equipment

  • Performance certificates from HODs/Institutions for 3 of last 5 years

Documents 7

GeM-Bidding-8926307.pdf

Main Document

Scope Of Work Document

SCOPE_OF_WORK

Payment Terms & Condition

PAYMENT

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

OEM Authorization Certificate for service/maintenance of Automatic Flash Chromatography

2

Evidence of at least 3 years of similar equipment maintenance experience

3

Performance certificates from HODs/Institutions for 3 of the last 5 years

4

Documentation for a dedicated Central Call Centre and Escalation Matrix

5

Signed bid Pages confirming acceptance of all terms

6

Any prior AMC/CMC contracts and contact details of institutions

Frequently Asked Questions

Key insights about UTTAR PRADESH tender market

How to bid for the pre-owned chromatography AMC tender in Lucknow?

Submit OEM authorization for service, provide 3-year maintenance experience with certificates, include central call centre details and escalation matrix, and sign all pages. Ensure compliance with 25% quantity/duration flexibility and attach performance certificates from the last five years.

What documents are required for AMC/CMC bidding in UP?

Upload OEM authorization, proof of 3 years’ experience maintaining similar equipment, performance certificates from HODs, escalation matrix, central call centre details, and signed bid pages. Include institution contact references and any AMC contracts held in the past five years.

What are the key eligibility criteria for Automatic Flash Chromatography AMC?

Must be OEM authorized for service, have at least 3 years’ experience, show performance certificates for 3 of last 5 years, and provide a dedicated central call centre and escalation matrix. Bidder sign-off on all pages is mandatory.

What standards or certifications are required for this UP tender?

The tender requires OEM service authorization for Automatic Flash Chromatography and evidenced maintenance experience; no ISI/ISO code is explicitly stated in available terms, but OEM compliance is essential for eligibility.

When can contract quantity or duration be adjusted in this tender?

Contract quantity or duration can be revised up to 25% at the time of contract issuance, with post-issue adjustments also capped at 25%. Bidders must accept revised terms.

What is the role of the central call centre in this AMC contract?

The bidder must establish a dedicated central call centre to promptly assign breakdown calls and maintenance visits, supported by an escalation matrix for rapid issue resolution.

What documents prove past performance for this chroma AMC tender?

Provide performance certificates issued by HODs or institutions proving AMC/CMC delivery within the last five years, covering at least three years of service experience.

What is the geographic scope for this medical education procurement?

The procurement is managed by the Uttar Pradesh Medical Education Department, with work performed for the Centres of Biomedical Research Lucknow in Uttar Pradesh.