Indian Navy Printer Repair & Servicing Tender North Goa Goa 2026 – Canon 4225 MFP & HP Printers ISO/Manufacturer Auth 2026

Tender Overview

The Indian Navy invites bids for repair and servicing of office printers at Buyer Premises in North Goa, Goa. The scope covers Canon 4225 MFP maintenance with spare parts replacement, laser scanner unit replacement and calibration, and HP printer repair including spare parts. The contract emphasises on-site service at consignee location, OEM authorisation, and dedicated service support. A mandatory pre-bid meeting is required for qualification. The procurement requires an enterprise with an established Goa presence and a robust escalation/after-sales support framework. TheBuyers terms indicate flexible quantity/duration considerations and the need for formal documentation to prove capability and past experience. Competitive bidding will consider OEM authorisations, service infrastructure, and response timeliness as differentiators.

Technical Specifications & Requirements

• Product scope includes: Canon 4225 MFP repair with spare parts, laser scanner unit replacement and calibration, and HP printer repair with spare parts.
• On-site servicing at Buyer Premises, North Goa, Goa (403001) with an office for service provider located in the state of consignee.
• Documentation: OEM Manufacturer Authorization Form/Certificate detailing name, designation, address, email, and phone number for authorized service provider.
• Service support: bidder to provide a Dedicated toll-free number and a clear Escalation Matrix for service issues.
• Compliance: participation requires a mandatory pre-bid meeting and submission of corporate and financial documents as per ATC.
• Contract flexibility includes a 50% variation in quantity or duration, both pre- and post-contract issuance.

Terms, Conditions & Eligibility

• OEM authorization is required for authorized service providers; include complete certification details with bid.
• Service availability must be established through a Goa-based office; documentary evidence must be submitted.
• Bidder must provide a Dedicated/toll-free service number and an Escalation Matrix.
• Past experience must be demonstrated via contract copies, invoices with self-certification, client execution certificates, or equivalent documents.
• Vendor code creation requires submission of PAN Card, GSTIN, Cancelled Cheque, EFT Mandate; participation in pre-bid meeting is mandatory for qualification.