Custom Bid for Services - Total lumpsum amount tender No 3300012154 for service code 1022008 for AF
Mangalore Refinery & Petrochemicals Limited
DAKSHINA KANNADA, KARNATAKA
Posted:
8 October 2025
Closed:
23 October 2025
GEM
GEM
GAIL (India) Limited Custom Bid for Services: SMS & WhatsApp Rental Tender Bangalore Karnataka 2026
Progress
Issue09-Jul-2026, 5:11 pm
AwardPending
Quantity
4
Similar Category
Software Support Services 2.0 Software Support Services 2.0 Software Support Services 2.0 Software Support Services 2.0
Bid Type
Two Packet Bid
Categories
2
Tender Overview
GAIL (India) Limited invites bids in Bangalore, Karnataka for a customized services contract covering SMS rental charges for 72,000 usages, WhatsApp rental charges for 72,000 usages, and a 12‑month service period. The Lump Sum price must include all charges and GST. The procurement scope references the organization’s scope of work and special conditions of contract. The tender emphasizes a single combined service contract with flexible scope up to 25% per ATC terms and a demand for signed bid documents. This opportunity targets suppliers capable of delivering secure messaging and messaging platform usage under a unified billing and performance framework.
Technical Specifications & Requirements
- No BoQ items are listed; the tender indicates a consolidated lump-sum service approach for SMS and WhatsApp usage.
- Estimated quantity: 72,000 SMS usages and 72,000 WhatsApp usages over a 12‑month period.
- Contract variant allows up to 25% increase in scope or duration with consent; initial offer must align with attached tender terms.
- Mandatory documentation: signed ATC, EMD/bid security, and original bid materials to be submitted within 7 days to the Bengaluru address provided in the ATC.
- Place of delivery/operation: Bengaluru, Karnataka; compliance with GAIL tender documents governs, with the tender specification final per ATC.
Terms, Conditions & Eligibility
- EMD/bid security is required; submit as part of bid documents within 7 days of bid opening as per ATC.
- 25% quantity/duration variation permitted at contract issuance; subsequent variations up to 25% require service provider consent.
- All terms & conditions adhere to GAIL tender documents; final authority rests with GAIL documents and uploaded ATC.
- Ensure signed, stamped Forms and Tender formats accompany the bid; failure to submit original EMD can lead to bid rejection.
- Physical document submission address is Bengaluru, with a specific contact for C&P as per ATC.
Key Specifications
-
- Product/service: SMS rental charges (72,000 usages) and WhatsApp rental charges (72,000 usages) for a 12‑month period
-
- Contract scope: Lump Sum amount including all charges and GST
-
- Location: Bengaluru, Karnataka
-
- Quantity: 72,000 SMS usages; 72,000 WhatsApp usages
-
- Payment/Commercial: Lump sum pricing with GST; 25% scope/duration variation allowed
Terms & Conditions
-
EMD/bid security required with 7-day submission
-
25% increase/decrease in quantity or duration permitted with consent
-
Final terms governed by GAIL tender documents and uploaded ATC
Important Clauses
Payment Terms
Lumpsum price inclusive of GST; no explicit milestone payments stated in data; payment terms to be clarified in final tender terms.
Delivery Schedule
12-month contract period; 72,000 SMS usages and 72,000 WhatsApp usages within the term; exact delivery cadence TBD per ATC.
Penalties/Liquidated Damages
Not explicitly stated; penalties to be defined in the final tender terms per GAIL ATC.
Bidder Eligibility
-
Experience in providing large-scale SMS/WhatsApp rental services
-
GST and PAN compliant with financial stability evidence
-
Ability to meet 12-month service delivery and 25% variation terms
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Custom Bid for Services - TOTAL LUMPSUM AMOUNT INCLUDING ALL CHARGES AND GST FOR 12 MONTHS FOR SMS RENTAL CHARGES, AS PER SCOPE OF WORK AND SPECIAL CONDITIONS OF CONTRACT OF TENDER , Custom Bid for Services - TOTAL LUMPSUM AMOUNT INCLUDING ALL CHARGES AND GST FOR 72000 NOS FOR SMS USAGE CHARGES, AS PER SCOPE OF WORK AND SPECIAL CONDITIONS OF CONTRACT OF TENDER , Custom Bid for Services - TOTAL LUMPSUM AMOUNT INCLUDING ALL CHARGES AND GST FOR 12 MONTHS FOR WHATSAPP RENTAL CHARGES, AS PER SCOPE OF WORK AND SPECIAL CONDITIONS OF CONTRACT OF TENDER , Custom Bid for Services - TOTAL LUMPSUM AMOUNT INCLUDING ALL CHARGES AND GST FOR 72000 NOS FOR WHATSAPP USAGE CHARGES, AS PER SCOPE OF WORK AND SPECIAL CONDITIONS OF CONTRACT OF TENDER
Payment Timelines
Payments shall be made to the Seller within 30 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Pre-Bid & Qualification
Pre-Bid Date
16-07-2026 15:00:00
Pre-Bid Venue
REFER TENDER DOCUMENT SECTION I FOR VC LINK
Delivery Details
Delivery Locations
1
Delivery Cities
Bengaluru Urban
Delivery Pincodes
560092
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Gandikota Rajendra Prasad | 560092,#323,Kodigehalli main road, sahakarnagar, Bengaluru | Bengaluru Urban | Karnataka | 560092 | Project / Lumpsum Based | - | - |
Authority Records
MINISTRY OF PETROLEUM AND NATURAL GAS
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Documents 8
GeM-Bidding-9525752.pdf
Main Document
Other Documents
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Other Documents
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Other Documents
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Other Documents
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Other Documents
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GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Custom Bid for Services - TOTAL LUMPSUM AMOUNT TOWARDS COST INCLUSIVE OF APPLICABLE GST AND SERVICE
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Closed:
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GEM
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Historical Data
Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates for similar SMS/WhatsApp rental services
4
Financial statements or turnover proof
5
EMD/bid security deposit
6
Technical bid/compliance certificates
7
OEM authorizations (if applicable)
8
Signed and stamped ATC, Forms, and Tender documents
Frequently Asked Questions
Key insights about KARNATAKA tender market
How to bid on GAIL SMS and WhatsApp rental tender in Bengaluru 2026
Bidders must submit GST, PAN, experience certificates, financials, and EMD along with signed ATC and tender documents. Ensure 7‑day submission window for EMD, and confirm 72,000 SMS and 72,000 WhatsApp usage quantities within the 12‑month contract. Compliance with GAIL ATC is mandatory.
What documents are required for the GAIL Bengaluru bidding process
Required documents include GST certificate, PAN card, experience certificates for similar services, financial statements, EMD/bid security, technical compliance certificates, and OEM authorizations if applicable. Also submit signed and stamped ATC forms and tender formats.
What are the technical scope items for the GAIL tender in Bengaluru
Scope includes lump-sum charges for SMS and WhatsApp usage totaling 144,000 usages over 12 months, with GST included. The contract allows up to 25% scope/duration variation based on ATC provisions; final technical specs follow the attached tender documents.
When is EMD required for the GAIL Bangalore tender
EMD must be provided within 7 days from bid opening per ATC instructions. Non-submission leads to bid rejection even if the bid was otherwise ranked high, as per the published terms.
What are the payment terms for the GAIL SMS/WhatsApp contract
The contract states a lumpsum amount including all charges and GST; explicit milestone payments are not detailed in the available data and will be clarified in the final tender terms.
What delivery timelines are specified for Bengaluru messaging services
A 12-month contract term is defined; exact delivery cadence for 72,000 SMS and 72,000 WhatsApp usages is to be defined in the final ATC and the delivery schedule.
What compliance standards are required for this GAIL bid in Karnataka
Bidders must comply with GAIL tender documents and ATC; submission requires signed forms, EMD, and technical/commercial compliance. No specific ISO/ISI standards are listed in the available data.
How to check eligibility criteria for the GAIL Bengaluru tender
Review the ATC for mandatory eligibility including prior experience in similar services, GST/PAN status, financials, and the ability to meet 12-month delivery plus 25% variation terms. Ensure all documents are duly signed and uploaded.
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Documents 8
GeM-Bidding-9525752.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS