Rail Wheel Factory Yelahanka Toner Cartridges Tender Bangalore Karnataka 1 Year Warranty 2026
Progress
Key Highlights
- • Service Centre requirement within 30 days of award (state-wise presence for consignee locations)
- • OEM warranty certificates to be submitted at the time of delivery
- • Dedicated toll-free service support number and escalation matrix mandatory
- • 1 year warranty period from final acceptance or after installation/commissioning
- • Scope restricted to supply of toner/ink cartridges; no BOQ items listed
- • Establishment of after-sales support group for installation, training, troubleshooting
- • Documentation to include OEM authorizations and service centre details
Tender Overview
The procurement is led by Rail Wheel Factory Yelahanka under Indian Railways for toner cartridges / ink cartridges / printer consumables in Bangalore, Karnataka. Scope is limited to the supply of goods with no BOQ items listed. The tender emphasizes post-sale support: a 1-year warranty from final acceptance or installation, establishment of a local service centre within 30 days of award, and a dedicated toll-free service line. The bid requires OEM-backed service capabilities and a robust escalation workflow. The opportunity targets suppliers of standard printer consumables with nationwide service reach and verified installation/maintenance capabilities in India.
Technical Specifications & Requirements
- Product category: toner cartridges / ink cartridges / printer consumables for office printers
- Warranty: 1 year from final acceptance or after installation/commissioning, whichever occurs later
- Service capability: functional Service Centre in the State of each consignee location or establishment within 30 days of contract award; documentary evidence to be submitted
- After-sales: ** Installation, commissioning, training, troubleshooting and maintenance** capability required; OEM-authenticated service network
- Support: Dedicated toll-free telephone number and an explicit escalation matrix for service support
- Documentation: OEM warranty certificates to be provided at delivery; detailed service center information to be uploaded with bid
- Financials: No explicit EMD amount or estimated contract value disclosed in data; scope is purely goods supply
- Compliance: No specific product standards listed in provided data; bidders should rely on OEM quality and regional service readiness
Terms, Conditions & Eligibility
- Scope of supply: Only supply of goods; no installation services beyond standard warranty
- Warranty: 1 year warranty against breakdowns within the consignees’ location; OEM warranty certificates mandatory at delivery
- Service network: Establish or prove presence of service centres in the state of each consignee location; non-presence triggers obligation within 30 days of award
- Support: Provide a dedicated/toll-free service number and an escalation matrix for service issues
- Payment terms: Not specified in available data; bidders should anticipate standard IR procurement terms and negotiation post-award
- Documentation: Submit OEM authorizations, GST, PAN, and prior experience certificates as applicable; ensure evidence of service capability and maintenance reach
- Penalties: Not specified; bidders should check ATC for LD or performance clauses post-award
Key Specifications
-
Product category: toner cartridges / ink cartridges / printer consumables
-
Warranty: 1 year from final acceptance or installation
-
Service Centre: presence in each consignee state; establishment within 30 days if not existing
-
Support: dedicated toll-free number; escalation matrix for service support
-
Documentation: OEM warranty certificates to be provided on delivery; service centre details uploaded with bid
-
Delivery scope: goods supply only; no explicit installation beyond warranty service
Terms & Conditions
-
1-year OEM warranty from acceptance/installation
-
Service Centre presence or rapid establishment within 30 days
-
Dedicated toll-free service line and escalation matrix required
Important Clauses
Warranty & After-Sales
OEM warranty certificates must accompany delivery; service group must be able to attend after-sales service nationwide; installation/training/troubleshooting included within scope
Service Infrastructure
Bidder must demonstrate functional Service Centre in each consignee state or commit to establishing one within 30 days of award; documentary evidence required
Support & Escalation
Bidders must provide a dedicated toll-free support line and a formal escalation matrix with contact numbers for service issues
Bidder Eligibility
-
Experience and capability to supply printer consumables (toner/ink cartridges) to government or railway facilities
-
Evidence of OEM authorisation and regional service network
-
Financial robustness to support procurement without specified EMD until further guidance
Tender Data
Bid Details
Quantity
60
Bid Type
Two Packet Bid
Bid Validity
60 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Warranty Period
1 years
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Toner Cartridges / Ink Cartridges / Consumables for Printers (Q2) ( PAC Only )
Delivery Details
Max Delivery Days
15
Delivery Locations
1
Delivery Cities
Bengaluru Urban
Delivery Pincodes
560064
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Mahalakshmi M | 560064,OFFICE OF THE SR.EDPM, RAIL WHEEL FACTORY, YELAHANKA, BENGALURU | Bengaluru Urban | Karnataka | 560064 | 60 | 15 | - |
Authority Records
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Documents 4
GeM-Bidding-9983101.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
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Required Documents
GST registration certificate
PAN card
OEM authorization letter
Warranty certificates from OEM (1 year)
Evidence of functional Service Centre in the state of consignee locations or plan to establish within 30 days
Dedicated toll-free service contact details and escalation matrix
Experience certificates for similar supply of printer consumables
Financial statements or solvency documents (as applicable per terms)
Frequently Asked Questions
Key insights about KARNATAKA tender market
How to bid for Rail Wheel Factory toner cartridges tender in Bangalore Karnataka 2026
Bidders should confirm scope is limited to goods supply, prepare OEM authorization, provide 1-year warranty certificates, and establish or prove service centres in Karnataka. Include dedicated toll-free support and an escalation matrix. Upload service centre details and submit all required documents per terms.
What documents are required for this printer consumables tender in Bengaluru
Submit GST registration, PAN, OEM authorization, and OEM warranty certificates. Provide evidence of service capability (service centre presence or plan within 30 days), and a toll-free support number with escalation matrix. Include past experience certificates for printer consumables supply.
What are the warranty requirements for toner cartridges auction in Karnataka
Warranty is 1 year from final acceptance or after installation/commissioning. OEM certificates must be provided at delivery. The bidder must maintain after-sales service capability through in-country installation and troubleshooting teams.
How is service support structured for this Railways consumables tender
Bidder must provide a dedicated toll-free service line and an escalation matrix. A functional Service Centre in each consignee state is required, or a plan to establish within 30 days of contract award, with documentary evidence.
What is the delivery scope for this toner cartridges tender in Bengaluru
Scope covers the supply of goods only, with no installation services specified beyond warranty support. Ensure OEM warranty and service capability are ready for rapid post-delivery support across Karnataka.
What are the key eligibility criteria for printer consumables bid in Karnataka
Demonstrate prior experience supplying printer cartridges, provide OEM authorisation, show service network capability, and furnish warranty certificates. Ensure ability to set up or show existing service centres in Karnataka and provide a toll-free contact and escalation path.
When will the supplier need to establish a service centre for this tender
If a Service Centre is not already present, the bidder must establish one within 30 days of contract award and provide documentary proof of establishment for bid compliance.
What standards or certifications are expected for printer consumables in this bid
No explicit standards are listed in the data; bidders should rely on OEM certifications and regionally compliant warranty support. Ensure OEM warranty compliance and provide relevant OEM authorization documents with bid.