ECHS Ex-Servicemen Contributory Health Scheme Photocopier & Desktop AM Service Khordha Odisha 2026
Progress
Key Highlights
- • Brand/OEM exposure: HP, Canon, Dell, Brother across AMS scope
- • Technical standards: Not specified in data; plan for IS/ISO service standards if referenced in ATC
- • Special conditions: 50% quantity/duration adjustment right during contract issuance and execution
- • Eligibility: multi-brand service capability for photocopiers, desktops, laptops, printers
- • Warranty/AMC: not detailed; expect standard AMC terms and post-warranty support
- • Penalties/Performance bonds: to be determined in ATC; bidders should prepare for SLA-based liquidated damages
Tender Overview
Organization: Ex-servicemen Contributory Health Scheme (ECHS) under the Department of Ex-servicemen Welfare. Location: KHORDHA, ODISHA 751001. Category: Annual Maintenance Service for Photocopier Machines (Monochrome, Laser, Separate Drum & Toner), Xerox, Desktops, Laptops, Peripherals, and Printers (Monochrome, Laser, Separate Drum & Toner, Inkjet, High Range). Scope includes maintenance across brands such as HP, Canon, Brother, Dell. Tender value and EMD are not disclosed in the provided data. A notable Buyer Added Term provides a 50% contingency for quantity or duration adjustments during contract issuance and execution.
Technical Specifications & Requirements
- No itemized technical specifications are published. The procurement aims to maintain:
- Photocopier maintenance (Monochrome & Laser; separate drums/toners) and related xerox work
- Annual maintenance for Desktops, Laptops, and Peripherals including printers from HP, Canon, Dell, Brother
- Support for Multifunction Printers (Ink Jet, Mono, Colour; high range) and Scanner-Fax-Copy capabilities where applicable
- Service coverage likely includes preventive maintenance, break/fix support, parts replacement, and routine calibration
- The absence of BOQ items indicates a broad AMS scope with potential SLA expectations; bidders should prepare for multi-brand service capabilities and on-site/off-site support models
- 50% option clause indicates flexibility in quantity or duration, requiring adaptable staffing and spare parts planning
Terms, Conditions & Eligibility
- EMD amount: not specified in the data; verify the precise deposit with the tender portal
- Delivery/Service timeline: not defined; bidders should seek clarification on response times and resolution SLAs
- Eligibility: multibrand AMS capability for Photocopiers, Desktops, Laptops, Peripherals and Printers; experience across HP, Canon, Dell, Brother recommended
- Documentation and submission: standard GST, PAN, experience documents, financial statements, OEM authorizations as applicable; ensure compliance with buyer ATC/SOW when released
- Payment terms: not disclosed; confirm invoicing, milestone payments, and acceptance criteria in the final ATC
- Penalties and warranties: not detailed; prepare for typical LDs and service warranties aligned with government AMS norms
Key Specifications
-
Product/service names: Photocopier AMS, Desktop/Laptop AMS, Printer AMS across brands
-
Quantities: not disclosed; expect multi-unit scope across KHORDHA district
-
EMD/Estimated value: not published; verify in official tender notice
-
Experience: multi-brand maintenance experience for HP, Canon, Dell, Brother preferred
-
Quality/Compliance: anticipate standard service SLAs and OEM-backed parts
Terms & Conditions
-
50% contract quantity/duration adjustment right at issue and during execution
-
AMS scope includes Photocopier, Desktops, Laptops, Peripherals, and Printers across major brands
-
No explicit EMD amount or estimated value published; confirm in ATC
Important Clauses
Payment Terms
Terms to be clarified in ATC; bidders should expect milestone-based invoicing and government payment timelines
Delivery Schedule
Response and resolution SLAs to be defined; prepare for on-site and remote support options
Penalties/Liquidated Damages
LDs likely tied to service response times and uptime; confirm exact rates in final ATC
Bidder Eligibility
-
Experience in AMS for photocopiers and multi-brand printers across government or large institutions
-
Demonstrated capability to service desktops and laptops from major OEMs
-
Financial capacity evidenced by recent statements and tax registrations
Tender Data
Bid Details
Quantity
24
Bid Type
Single Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Separate Drum & Tonner, High range); Xerox; Any Service Provider , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer ( Monochrome , Laser , Separate Drum and Tonner ); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer( Ink Jet , Mono and Colour, High Range); Brother , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer ( Ink Tank , Mono & Colour , High Range ); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Monochrome , Laser , Separate Drum & Tonner, High range); Brother
Delivery Details
Delivery Locations
1
Delivery Cities
Khurda (khordha)
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | Khurda (khordha) | Khurda (khordha) | - | - | 2 | - | - |
Authority Records
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Documents 5
GeM-Bidding-10015843.pdf
Main Document
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
7
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for AMS of photocopiers, desktops, laptops, and printers
Financial statements (last 2-3 years) to establish stability
EMD documentation (as applicable per final tender terms)
Technical bid documents and OEM authorizations (where required)
ATC/SOW compliance documents once uploaded by the buyer
Any brand-specific service capability certificates or training records
Frequently Asked Questions
Key insights about ODISHA tender market
How to bid for the photcopier AMS tender in Khordha Odisha 2026?
Bidders should obtain the official tender documents, ensure GST and PAN validity, gather OEM authorizations if required, and align with the AM service scope. The final ATC will specify EMD, payment terms, and SLA expectations; submit as per portal instructions after due diligence.
What documents are required for ECHS AMS tender submission in Odisha?
Prepare GST certificate, PAN card, experience certificates for multi-brand AMS, financial statements, and any OEM authorizations. Additional ATC-specific documents will be listed; ensure digital copies are ready for upload and meet format requirements.
What are the technical requirements for photocopier maintenance in this bid?
Expect AMS for monochrome and laser photocopiers with separate drums and toners, plus xerox services. Prepare for on-site service, parts replacement, calibration, and adherence to brand maintenance guidelines across HP, Canon, and Brother.
When is the delivery/response time expected for service calls in Odisha?
Final ATC will define response times and resolution SLAs. Prepare for standard government benchmarks, potentially within 24-72 hours for onsite service and same-day remote support depending on issue severity.
What is the EMD requirement for this ECHS tender in Khordha?
EMD amount is not disclosed in the provided data; confirm the exact value and method (online or DD) in the official tender documents released with the ATC.
Which brands and devices are covered under the AMS scope in Khordha?
Scope includes HP, Canon, Dell, Brother devices across Photocopiers, Desktops, Laptops, and Printers with high-range multifunction capabilities; OEM-specific maintenance practices may be required.
What are the key eligibility criteria for the Odisha AMS tender?
Eligibility includes prior AMS experience for multi-brand devices, demonstrated financial stability, ability to supply OEM-certified spare parts, and compliance with GST and PAN requirements; OEM authorizations may be requested.