GEM

Advanced Weapons And Equipment India Limited Server & SAN AMC Tender Jabalpur Madhya Pradesh 24/7 365 Support 2025

Posted

24 Oct 2025, 03:15 pm

Deadline

14 Nov 2025, 03:00 pm

EMD

₹1,06,200

Location

JABALPUR , MADHYA PRADESH

Progress

Issue24 Oct 2025, 03:15 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 2

TECHNICAL SERVICES OTHER SERVICE

Tender Overview

Advanced Weapons And Equipment India Limited, operating under the Department Of Defence Production, invites bids for an Annual Maintenance Contract (AMC) for servers & SAN hardware in Jabalpur, Madhya Pradesh 482001. The contract includes on-site 24x7x365 maintenance, quarterly payments on job completion certificates, and an on-copy handover of equipment on an as is where is basis from GCF, Jabalpur. The bidder must be an authorized OEM service provider for HPE and capable of servicing Dell components; an EMD of ₹106,200 applies. AMC covers hardware repairs, software updates (VMware, Vcentre, VMotion), firmware/OS upgrades, and preventive maintenance every three months. A 25% variation in quantity or duration is allowed at contract issue and post-issue, with acceptance binding on revised terms.

Technical Specifications & Requirements

  • Scope: AMC for Server & SAN hardware as listed in Annexure-1; includes diagnosis, repair/replacement of defective parts, and ongoing software updates
  • Standards/Capabilities: on-site maintenance, 24x7 coverage, preventive maintenance aligned with corrective tasks, and replacement with same make/model
  • Service Deliverables: VMware configuration, Vcentre & VMotion setup, firmware and OS updates, and periodic maintenance reports
  • OEM & Brand Requirements: bidder must be an authorized HPE service provider; capable of servicing Dell components as needed
  • Documentation & Reporting: maintenance call sheets and preventive maintenance reports submitted to HOS/ITC

Terms, Conditions & Eligibility

  • EMD: ₹106,200 (to be submitted with bid)
  • Experience: bidder must have operated for at least 3 years; must have supplied IT items/services to Central Govt./PSU/Govt bodies in the last 3 years
  • Payment Terms: quarterly payments after issue of the job completion certificate by HOS/ITC
  • Coverage & Accessibility: services to be provided 24x7 including holidays; remedies if not resolved lead to outsourcing at bidder cost
  • Variation Clause: contract quantity/duration may be adjusted up to 25% at bidder acceptance and again on contract issue
  • Handover Conditions: equipment to be handed over in good working condition on “as is where is” basis; same condition on return post-AMC
  • Penalties/SLAs: penalties for delayed service delivery to be deducted from quarterly bills; failure may trigger contract termination

Key Specifications

  • AMC for servers & SAN hardware including VMware, Vcentre, VMotion

  • On-site, 24x7x365 coverage with preventive maintenance every 3 months

  • Replacement of defective parts with same make and model

  • Delivery location: Jabalpur, Madhya Pradesh (GCF, Jabalpur) and handover to HOS/ITC

  • Payment: quarterly after job completion certificate

  • OEM requirements: HPE authorized service provider; ability to service Dell components

Terms & Conditions

  • EMD ₹106,200 must accompany bid

  • Authorized HPE service provider required; Dell service capability

  • 24x7x365 AMC coverage with quarterly payments

  • Preventive maintenance every 3 months; replacement with same make/model

  • 25% quantity/duration variation permitted at contract issue

Important Clauses

Payment Terms

Quarterly payments upon issue of job completion certificate by HOS/ITC; no advance payment unless specified in contract

Delivery Schedule

On-site maintenance within standard response times; preventive maintenance every 3 months; outsourcing allowed at bidder cost if unresolved

Penalties/Liquidated Damages

Penalties deducted from quarterly bills for delays; potential contract termination for repeated failures

Bidder Eligibility

  • Partnership firm under LLP Act 2008 or Indian Partnership Act 1932 or Indian Companies Act 1956/2013

  • At least 3 years operation as of bid submission

  • Authorized service provider for HPE and capable of servicing Dell components

  • Experience in supplying IT items/services to Central Govt./PSU/Govt bodies in last 3 years

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates for 3+ years in similar IT maintenance

4

Financial statements for last 2 years

5

EMD submission document (₹106,200)

6

OEM authorization certificates confirming HPE service authorization

7

Technical bid and maintenance capability documents

8

Any prior project completion certificates with Central Govt/PSU agencies

Frequently Asked Questions

How to bid for server and SAN AMC tender in Jabalpur?

To bid, ensure you meet the 3-year operation criterion, possess HPE service authorization, and can service Dell components. Submit EMD ₹106,200, GST, PAN, experience certificates, financials, OEM authorizations, and technical bid. The AMC covers 24x7 maintenance, quarterly payments, and preventive maintenance every 3 months.

What documents are required for AMC bid in Jabalpur?

Required documents include GST registration, PAN, 3-year experience certificates in IT maintenance, financial statements, EMD ₹106,200, OEM authorization for HPE, Dell service capability, and technical bid with maintenance capability and prior Central Govt/PSU deployments in the last 3 years.

What are the service standards for 24x7 AMC in Madhya Pradesh?

The service must provide on-site maintenance 24x7x365 with quarterly payments after job completion certificate, preventive maintenance every three months, and replacement with same model. Handover is on an as-is basis, and outsourcing is allowed only at bidder cost if unresolved timely.

What is the EMD for the Jabalpur server AMC tender?

The EMD amount is ₹106,200. Submit the EMD along with GST, PAN, experience proofs, financials, and OEM authorization documents to participate in the bid for AMC of servers and SAN.

Which OEM authorizations are mandatory for this tender?

Bidders must be an authorized HPE service provider and should demonstrate the ability to service Dell components. Include OEM authorization certificates and specify service capabilities in the technical bid to qualify.

What happens if service delays occur in this AMC?

Delays trigger penalties deducted from the quarterly bill; repeated delays may lead to contract termination. The bidder must provide timely diagnostic, repair, and replacement of defective parts, with all maintenance records submitted to HOS/ITC.

Are there quantity variation options in this AMC?

Yes, there is a 25% variation allowance in contract quantity or duration at the time of contract issue, and bidders must accept revised terms if adjustments occur within the allowed range.

What components are included under Annexure-1 AMC scope?

Annexure-1 items cover on-site hardware maintenance, VMware software updates, Vcentre/VMotion configuration, firmware/OS upgrades, preventive maintenance, and replacement of defective parts with the same make and model.

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