Custom Bid for Services - OFFICE ASSISTANCE,Custom Bid for Services - PROVIDE HOUSEKEEPING SERVICE
Hindustan Petroleum Corporation Ltd
Progress
Quantity
3
Bid Type
Two Packet Bid
Organization: Hindustan Petroleum Corporation Ltd. Location: Sambalpur, Odisha 768001. Procurement: Office upkeeping, catering services and admin assistant support. Estimated value: ₹5,003,928 with EMD ₹200,000. Scope covers multiple service components in a single contract, with a bid-clause allowing a 25% variation in quantity or contract duration at issue and post-issuance. ATC terms indicate mandatory bidder/OEM support lines and escalation matrices. No BOQ items are listed, signaling a broad service delivery requirement and potential for vendor flexibility. The tender references a dedicated service-support arrangement and related ATC documentation.
Service category: Office upkeeping, catering, admin assistant
Estimated contract value: ₹5,003,928
EMD: ₹200,000
Variation rights: ±25% quantity/duration
Support: dedicated toll-free number; escalation matrix
ATC document: mandatory acceptance
BOQ: none listed; no itemized quantities
25% variation allowed in quantity or duration at contract issue
Dedicated toll-free service support and escalation matrix required
ATC document governs bid terms and compliance
No explicit payment terms provided in the data; typical government service bids proceed with milestone-based or monthly payments as per contract; bidders should confirm post-award terms in the ATC
No delivery timeline specified; service delivery is ongoing for office upkeep, catering, and admin assistance; bidders should seek clarifications in ATC
No LD details provided; ATC may define penalties for non-compliance; bidders should review ATC for any LD provisions
Experience in supplying office maintenance, catering and admin support services
Ability to provide dedicated toll-free support and escalation matrix
Compliance with ATC and supplier registration requirements of HPCL
Hindustan Petroleum Corporation Ltd
Bharat Petroleum Corporation Ltd
GAUTAM BUDDHA NAGAR, UTTAR PRADESH
Hindustan Petroleum Corporation Ltd
Hindustan Petroleum Corporation Ltd
Directorate General Of Quality Assurance ( Dgqa)
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Experience Criteria
Bidder Turnover
Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Opening Date
16-Jan-2026, 3:30 pm
Opening Date
14-Jan-2026, 11:30 am
Key insights about ODISHA tender market
Bidders must submit GST, PAN, experience and financial documents, along with EMD of ₹200,000. Ensure ATC compliance, provide a dedicated service support contact and Escalation Matrix, and acknowledge the 25% variation clause in quantity/duration during bid submission.
Prepare GST certificate, PAN, two to three years of financial statements, experience certificates for similar services, EMD proof, technical bid, and any OEM authorization. Include service-support details and a documented escalation path per ATC.
Scope includes office upkeeping, catering, and admin assistant services. No BOQ items are listed; contract value is around ₹5,003,928. Ensure compliance with ATC, maintain a dedicated toll-free line, and be prepared for up to 25% variation in contract quantity or duration.
The estimated contract value is ₹5,003,928 with an EMD ₹200,000. Variation up to 25% is allowed at contract issue and can be adjusted thereafter per ATC guidance.
Provide a dedicated toll-free contact number and a formal Escalation Matrix detailing escalation levels, responsible personnel, and response times in line with the ATC requirements.
ATC governs compliance; bidders should confirm any organization-specific standards in the ATC document and ensure all registrations (GST, PAN) and experience in similar service contracts are clearly demonstrated.
The ATC document sets bid terms and compliance requirements. Bidders must acknowledge and adhere to ATC guidelines, including support commitments, escalation procedures, and any special conditions related to variation and service delivery.
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Main Document
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ATC
GEM_GENERAL_TERMS_AND_CONDITIONS