Software Technology Parks Of India FortiGate 101F Firewall AMC Pune Maharashtra 2026
Bid Publish Date
04-Sep-2026, 9:26 am
Bid End Date
14-Sep-2026, 10:00 am
Location
Progress
Tender Overview
The Software Technology Parks Of India (STPI) invites bids for an Annual Maintenance Contract (AMC) to renew the OEM license and provide comprehensive support for the FortiGate 101F Firewall deployed at STPI Pune, Maharashtra. The procurement covers renewal of the FortiGate firmware/OEM license and ongoing technical assistance, including remote dial-in support and on-site response as needed. The contract may include scope adjustments up to 50% per ATC terms, with or without changes to value or duration, subject to mutual consent. Distinctive features include dedicated support channels and an escalation matrix to ensure rapid issue resolution for critical security appliances.
Technical Specifications & Requirements
- Product/service: FortiGate 101F Firewall OEM license renewal and comprehensive AMC for security appliance at STPI Pune
- Scope: Renewal of OEM license; continuous support and maintenance
- Delivery/Response: Remote assistance with on-site support as required; 50% scope/duration adjustment allowed during contract award and post-award per ATC
- Support requirements: Dedicated toll-free service number; escalation matrix with contact details for prompt resolution
- Documentation: Upload certificates and documents as per RFP/ATC; ensure OEM authorizations and product-specific compliance where applicable
- Compliance: Ensure ongoing license validity and firmware updates aligned with Fortinet lifecycle
- Location: STPI Pune, Maharashtra; service coverage for the FortiGate 101F environment
Terms, Conditions & Eligibility
- EMD: Not specified in available data; bidders should verify in RFP/ATC documents
- Experience: Demonstrated capability in Fortinet FortiGate maintenance and OEM license management
- Delivery timeline: Service continuity for renewal without interruption; escalation within defined SLAs
- Payment terms: To be defined in contract; expect standard government procurement terms
- Documentation: Required GST/PAN, company registration, OEM authorizations, financial statements, past AMC references
- Penalties/SLAs: SLA-based response and resolution targets; penalties to be defined in the final contract
- Warranty/AMC: Renewal of OEM license and post-sale support for FortiGate 101F
Key Specifications
-
FortiGate 101F Firewall OEM license renewal
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Annual Maintenance Contract with comprehensive support
-
Dedicated toll-free service number for support
-
Escalation matrix with contact details
-
SLA-based response and resolution targets
-
Firmware/feature updates aligned with Fortinet lifecycle
Terms & Conditions
-
50% contract quantity or duration adjustment allowed at award and post-award
-
Dedicated support channel and escalation matrix required
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Upload all certificates and OEM authorizations as part of bid submission
Important Clauses
Service & Support
Bidders must provide toll-free support and an escalation matrix; response times and SLAs to be defined in final contract
ATC Adjustments
Buyer can adjust contract quantity/duration by up to 50% at issuance and post-award, with bidder consent
Documentation Compliance
Bidder must upload all required certificates/documents; non-compliance may lead to rejection
Bidder Eligibility
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Proven experience in Fortinet FortiGate OEM license management
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Ability to provide dedicated support with toll-free contact
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Compliance with OEM licensing and renewal procedures
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - Annual Maintenance Contract for Renewal of OEM license and comprehensive support for the FortiGate 101F Firewall at STPI Pune; Annual Maintenance Contract for Renewal of OEM license and comprehensive suppor..
Delivery Details
Delivery Locations
1
Delivery Cities
Pune
Delivery Pincodes
411057
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Dadafeer Gaunse | 411057,Plot No. 1, Rajiv Gandhi Infotech Park,MIDC, Hinjawadi , Pune GSTIN No. 27AAATS2468J1Z6 | Pune | Maharashtra | 411057 | 1 | - | Number of months within the contract period for which service is required : 12 |
Authority Records
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Documents 6
GeM-Bidding-9846060.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
6
Required Documents
GST certificate
PAN card
Experience certificates for Fortinet FortiGate AMC
Financial statements
OEM authorization for Fortinet products
Technical bid documents demonstrating license renewal capability
Proof of service infrastructure (dedicated support numbers, escalation matrix)
Any other certificates requested in RFP/ATC
Frequently Asked Questions
Key insights about MAHARASHTRA tender market
How to bid for FortiGate AMC renewal with STPI Pune 2026?
Bidders should submit OEM authorization, GST, PAN, and financials along with experience certificates proving Fortinet FortiGate maintenance capability. Include proof of dedicated support infrastructure and escalation matrix. Ensure renewal of FortiGate 101F OEM license and compliance with STPI ATC terms.
What documents are required for STPI FortiGate AMC submission?
Required documents include GST certificate, PAN card, company registration, OEM authorization for Fortinet, past AMC references, experience certificates for Fortinet products, financial statements, and technical bid demonstrating renewal capability and SLA readiness.
What are the technical specifications for FortiGate 101F AMC?
Technical scope covers OEM license renewal for FortiGate 101F and comprehensive maintenance, including firmware updates aligned with Fortinet lifecycle, and remote plus on-site support as needed; no separate hardware procurement implied.
When is the delivery and support start for STPI Pune FortiGate AMC?
Delivery/activation is tied to contract award; ongoing support must ensure uninterrupted OEM license renewal with SLA-based response targets and an escalation matrix, as defined in final contract terms.
What are the payment terms for STPI FortiGate AMC procurement?
Payment terms will be specified in the final contract, typically aligned with government norms—likely milestone-based or periodic payments against service receipt and SLA compliance.
How to verify eligibility for STPI FortiGate AMC tender 2026 in Pune?
Eligibility requires Fortinet OEM maintenance experience, ability to provide dedicated support, OEM licenses, and compliance with ATC terms; verify with RFP/ATC attachments and required documentation.
What escalation and support mechanisms are required for this AMC?
Bidders must provide a toll-free support line and a documented escalation matrix with contact numbers; ensure rapid response for FortiGate 101F issues per SLAs in the final contract.
Are 50% quantity/duration adjustments permitted in the STPI contract?
Yes, under ATC, the buyer may adjust contract quantity or duration up to 50% at award and after issuance, with the service provider's consent for scope expansion or reduction.