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Regional Rural Banks Mediclaim Insurance Tender 2025 Rajasthan/State Location - Group Mediclaim Insurance Service for Employees & Pensioners 2025

Bid Publish Date

30-Dec-2025, 12:42 pm

Bid End Date

13-Jan-2026, 11:00 am

Location

JODHPUR , RAJASTHAN

Latest Corrigendum Available

Progress

Issue30-Dec-2025, 12:42 pm
Corrigendum06-Jan-2026
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 2

SCRIPT WRITING INSURANCE SERVICE

Tender Overview

The procuring entity is Regional Rural Banks under the Department Of Financial Services, seeking Group Mediclaim Insurance Services for Permanent Employees, Retired/Superannuated/Pensioners. The scope covers hospitalization (including accident & emergency), OPD, domiciliary treatment, maternity, and pre-existing illness coverage. While the tender does not publish a monetary value or start/end dates, it emphasizes bid flexibility up to 25% of contract quantity or duration at issuance, with obligation to accept revised terms. A dedicated service provider office must be established within the consignee state, accompanied by evidence. A toll-free support line and an escalation matrix are required, ensuring robust after-sales assistance. Past project experience must be demonstrated through contract copies, client execution certificates, or equivalent documentation. This tender prioritizes verifiable service capability and regional presence, with strong emphasis on documentation, accessibility, and continuity of service for healthcare benefits.

Technical Specifications & Requirements

  • Service category: Group Mediclaim Insurance for government/relief beneficiaries (permanent employees and pensioners)
  • Coverage scope includes: hospitalization (accident & emergency), OPD, domiciliary treatment, maternity, and pre-existing illnesses
  • Delivery/implementation flexibility: option to adjust contract quantity or duration up to 25% at contract issue and post-issuance
  • Provider locality requirement: office of service provider in the state of consignee; documentary evidence mandatory
  • Support commitments: dedicated/toll-free service number and an escalation matrix for rapid issue resolution
  • Documentation: upload of all required certificates and prior experience proofs; non-submission risks rejection
  • Experience criteria: acceptable proof includes contract copies with invoices, client execution certificates, or third-party release notes
  • No bill of quantities (BOQ) is listed, indicating a service-level procurement rather than goods-based

Terms, Conditions & Eligibility

  • EMD/ bid security: Not specified in data; ensure readiness per ATC guidance and terms
  • Contract variation: quantity/duration may vary by up to 25%; bidder must accept revised scope
  • Financial standing: bidder must not be in liquidation or bankruptcy; provide an undertaking
  • Service capability: office within consignee state; toll-free support and escalation matrix
  • Documentation: submission of certificates and past-experience proofs; failure to provide may lead to rejection
  • Past experience proofs: contract copies with invoices or client execution certificates or equivalent documentation
  • ATC/Corrigendum compliance: ensure submission of all requested documents against bid document and ATC
  • ATC references: bidder must satisfy all buyer-added terms and conditions for eligibility and acceptance

Key Specifications

  • Service: Group Mediclaim Insurance for employees and pensioners

  • Coverage: hospitalization (accident & emergency), OPD, domiciliary treatment, maternity, pre-existing illnesses

  • Geographic requirement: service provider office in consignee state

  • Support: dedicated toll-free number and escalation matrix

  • Contract flexibility: +/- up to 25% variation in quantity or duration

  • Documentation: mandatory certificates and past experience proofs

  • BOQ: No items listed (service-oriented procurement)

Terms & Conditions

  • Quantity/duration adjustment up to 25% at contract issue

  • Office presence in consignee state with documentary evidence

  • Mandatory toll-free service line and escalation matrix

Important Clauses

Payment Terms

Not specified in data; ensure compliance with ATC terms and subsequent communications

Delivery Schedule

Not specified; bidders should await detailed schedule in ATC/Corrigendum

Penalties/Liquidated Damages

Not detailed in provided data; verify during bid submission and ATC review

Bidder Eligibility

  • Not under liquidation, court receivership, or bankruptcy

  • Demonstrated past mediclaim insurance experience or equivalent

  • Presence of service office in consignee state with support infrastructure

Past Similar Tenders (Historical Results)

5 found

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Closed: 19 June 2025
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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates or client execution certificates

4

Contract copies with invoices or equivalent support documents

5

Financial statements or turnover evidence

6

Service provider office address proof in consignee state

7

Dedicated toll-free service number proof (or plan)

8

Escalation matrix for service support

9

OEM authorization or proof of service capability (if applicable)

10

Any certificates requested in Buyer Added ATC/ATC corrigendum

Corrigendum Updates

3 Updates
#1

Update

06-Jan-2026
#2

Update

05-Jan-2026
#3

Update

05-Jan-2026

Extended Deadline

13-Jan-2026, 11:00 am

Opening Date

13-Jan-2026, 11:30 am

Frequently Asked Questions

Key insights about RAJASTHAN tender market

How to bid for mediclaim insurance tender in [location] 2025?

Bidders must submit GST, PAN, past experience certificates, and contract/invoice proofs, along with service capability evidence such as a dedicated toll-free support line and escalation matrix. Ensure your bid meets the 25% variation clause and provides a state-wise service office as required by the ATC.

What documents are required for mediclaim bid in [location]?

Required documents include GST registration, PAN, experience certificates or client execution certificates, contract copies with invoices or equivalent proofs, financial statements, and proof of a local service office. Submit OEM authorizations if applicable and ensure compliance with all buyer-added terms.

What coverage is included in the mediclaim service tender?

Coverage encompasses hospitalization for accident and emergency, OPD, domiciliary treatment, maternity, and pre-existing illnesses. The scope targets permanent employees and pensioners, aligning with group mediclaim insurance requirements under the Department of Financial Services.

What is the contract quantity/duration flexibility in this tender?

The contract permits variation up to 25% at the time of contract issuance, with the same cap applying to post-issuance adjustments. Bidders must accept revised quantity or duration as issued by the buyer, ensuring adaptability to beneficiary enrollment.

What are the service support requirements for bidders?

Bidders must provide a dedicated toll-free telephone line for service support and an escalation matrix with telephone numbers. An on-file service office within the consignee state is mandatory, with documentary evidence required.

What proofs illustrate past mediclaim project experience?

Acceptable proofs include contract copies with invoices and bidder self-certification, execution certificates from clients, or alternative documents like third-party inspection release notes demonstrating completed services or supplies.

Are there any penalties or LD clauses indicated for non-performance?

Exact penalty details are not provided in the initial data. Bidders should review the ATC and corrigenda; expect standard performance-related terms, with potential liabilities for non-compliance and service failures as per tender terms.

What is the expected scope of regional presence for this bid?

A local service office within the consignee state is essential, supported by a toll-free line and escalation contacts. This ensures timely claims processing, issue resolution, and adherence to state-wise regulatory and operational requirements.