Bids are Invited For Appointment of a Call Centre Agency for Providing a AI-Based Voice Bot Solution, Centralized Customer Service Call Centre (CSCC) Bijli Suvidha Kendra (BSK) to UHBVN Customers in PANCHKULA, HARYANA

Organization

Haryana Board Corporation

Organization Chain

Haryana Board Corporation||UHBVNL||CE PD and C||SE P and D

Work Location

View More Details Tender Details   Basic Details Organisation Chain Haryana Board Corporation||UHBVNL||CE PD and C||SE P and D Tender Reference Number NIT_57_SE_Projects_CSCC_2026 Tender ID 2026_HBC_548864_1 Withdrawal Allowed Yes Tender Type Open Tender Form Of Contract Tender Tender Category Services No. of Covers 2 General Technical Evaluation Allowed No ItemWise Technical Evaluation Allowed No Payment Mode Online Is Multi Currency Allowed For BOQ No Is Multi Currency Allowed For Fee No Allow Two Stage Bidding No   Payment Instruments Online Bankers S.No Bank Name 1 SBI Bank Covers Information, No. Of Covers - 2 Cover No Cover Type Description Document Type 1 Fee/PreQual/Technical Techinical and Commerical Bid .pdf 2 Finance Price Bid .xls       Tender Fee Details, [Total Fee in ₹ * - 7,080] Tender Fee in ₹ 5,900 Processing Fee in ₹ (18.00% GST Incl.) 1,180 Fee Payable To Nil Fee Payable At Nil Tender Fee Exemption Allowed No EMD Fee Details EMD Amount in ₹ 10,00,000 EMD Exemption Allowed No EMD Fee Type fixed EMD Percentage NA EMD Payable To Nil EMD Payable At Nil     Work Item Details Title Appointment of a Call Centre Agency for Providing a AI-Based Voice Bot Solution, Centralized Customer Service Call Centre (CSCC) Bijli Suvidha Kendra (BSK) to UHBVN Customers Work Description Please refer BID Document NDA/Pre Qualification Please refer BID Document Independent External Monitor/Remarks NA Tender Value in ₹ NA Product Category Miscellaneous Services Sub category NA  Contract Type Tender Bid Validity(Days) 120 Period Of Work(Days) NA  Location Panchkula Pincode 134114 Pre Bid Meeting Place Panchkula  Pre Bid Meeting Address Chief Engineer/IT, UHBVNL, Vidyut Sadan, Plot no. IP-3 and 4, Sector-14, Panchkula - 134114  Pre Bid Meeting Date 25-Sep-2026 11:00 AM  Bid Opening Place UHBVN Panchkula Should Allow NDA Tender No  Allow Preferential Bidder No Tenderer Class Eligibility Criteria   Critical Dates Published Date 18-Sep-2026 04:00 PM Bid Opening Date 23-Oct-2026 01:00 PM Document Download / Sale Start Date 18-Sep-2026 04:00 PM Document Download / Sale End Date 22-Oct-2026 01:00 PM Clarification Start Date NA Clarification End Date NA Bid Submission Start Date 18-Sep-2026 04:00 PM Bid Submission End Date 22-Oct-2026 01:00 PM   Tenders Documents NIT Document S.No Document Name Description Document Size (in KB) 1 Tendernotice_1.pdf   NIT Tender Notice 688.73 2 Tendernotice_2.pdf   Techinical and Commericial Bid 195.86 3 Tendernotice_3.pdf   Price Bid 118.03 4 Tendernotice_4.pdf   NIT_Document_RFP 1226.27 5 Tendernotice_5.pdf   FORM10 430.25 Download as zip file Work Item Documents S.No Document Type Document Name Description Document Size (in KB) 1 Additional Documents NIT57.pdf RFP 1204.04 2 BOQ BOQ_628621.xls BoQ 404.00   Latest Corrigendum List S.No Corrigendum Title Corrigendum Type View 1 CorrigendumII Date 2 CorrigendumI Other   Tender Inviting Authority Name CE IT Address Chief Engineer/IT, UHBVNL, Vidyut Sadan, Plot no. IP-3 and 4, Sector-14, Panchkula - 134114   Back