Open Tender for Customized AMC/CMC for Pre-owned Products - AMC of Daily Preventative Maintenance 24 x 7 monitorin in NORTH 24 PARGANAS, WEST BENGAL

The eligibility requirements include being a registered entity with relevant certifications, a minimum average annual turnover of ₹2 Lakh over the last three years, and at least 1 year of experience in similar services to a Government Organization or PSU. MSEs do not have exemptions for this tender.

To establish eligibility, bidders must submit documentation proving their past experiences in similar services, a declaration of annual turnover, and certifications as specified in the Additional Terms and Conditions (ATC).

Bidders must register on the GeM portal and complete the necessary documentation for experience, turnover, and technical specifications. Once the registration is complete, proposals can be submitted electronically through the platform.

Bidders should ensure that all submitted documents are in PDF format, provided electronically as attachments in the GeM portal submission process, adhering to the size and quality guidelines laid out in the bid document.

The technical specifications mandate that bidders provide full 24 x 7 monitoring and maintenance for SMPS Power Plants and UPS Batteries, ensuring that all equipment operates without interruption, backed by a qualified support team.

Bid submissions should align with national-level quality standards for maintenance and service delivery, particularly in adherence to industry practice in telecommunications and equipment management.

Bidders must comply with all terms outlined in the tender documents, including the General Terms and Conditions, relevant industry standards, and adherence to 'Make in India' policies related to local manufacturing and procurement.

Payments will be processed based on successful completion of services rendered, as assessed by the reporting officer at the designated locations, with conditions outlined in the Special Terms and Conditions of the tender.

The EMD for this tender is set at ₹11,350 and supports the bid’s seriousness. Bidders seeking exemption must present valid supporting documentation compliant with GeM guidelines.

Bids must be submitted electronically through the GeM portal, where all required documentation should be uploaded as per the outlined submission format for consideration.

The buyer will notify selected bidders through the GeM portal and via email, detailing selection outcomes and next steps in the process.

MSEs will benefit from purchase preferences outlined in the Public Procurement Policy, allowing them to compete effectively within the stipulated margins.

Bidders must ensure their proposals comply with 'Make in India' policies that promote local manufacturing and service provision, necessitating the demonstration of local content within the bid.

Price evaluation will consider the total value of bids submitted, ensuring fairness and transparency as part of the overall assessment process. Competitive pricing within the defined limits will weigh heavily in decision-making.

Yes, non-compliance may lead to the disqualification of bids or execution penalties as determined by the Department of Telecommunications based on agreed terms.

Bidders need to provide a detailed Escalation Matrix including telephone numbers and contact details for swift resolution of service-related issues during the contract period.