Indian Army Department Of Military Affairs Tender Sri Ganganagar Rajasthan 335771 - IS0 9001 Goods Supply & After-Sales Service 2026

Tender Overview

The opportunity is issued by the Indian Army under the Department Of Military Affairs for the procurement of a broad range of cash-and-ccarry office and consumable goods (32 items) in Sri Ganganagar, Rajasthan 335771. Scope is limited to the supply of goods, with no explicit itemized quantities released in BOQ notes. Key buyer requirements include ensuring ISO 9001 certification for bidders or OEMs, and presence of a functional service center in the consignee state. Pre-dispatch and post-receipt inspections are stipulated, reinforcing quality and conformity before acceptance. The contract emphasizes after-sales support through a dedicated service force and an escalation matrix. The tender’s emphasis on service readiness, warranty coverage, and local service infrastructure differentiates it from purely price-based procurements.

This tender targets suppliers capable of delivering a diverse catalog, maintaining positive net worth, and sustaining timely service delivery. The emphasis on service engineers, and a 30-day post-award service-center establishment timeline, defines a disciplined implementation schedule. Unique aspects include mandatory ISO 9001 compliance, and the requirement for an Indian office or authorized seller for imported items to ensure after-sales support in India.

Technical Specifications & Requirements

• Scope: Supply of 32 items (office consumables and related goods) with delivered goods scope as per Bid Price inclusive of all components.
• Inspection: Pre-dispatch at seller premises (if ATC selected); Post-receipt inspection at consignee site before acceptance.
• Standards: ISO 9001 certification required for bidder or OEM.
• Turnover & Financials: Minimum average annual turnover over the last three years as per bid document; documentation via audited statements or CA certificate.
• Warranty & Service: Dedicated technical personnel for warranty period; SLA-based service and rectification.
• Service Centers: Functional service center in the state of each consignee location; if not present, must be established within 30 days of contract award; payment contingent on documentary evidence.
• Escalation: Provide a service support escalation matrix with telephone numbers.

Terms, Conditions & Eligibility

• OEM/Imported Products: If imported, OEM or Authorized Seller must have a registered Indian office for after-sales support.
• Inspection: Pre-dispatch and Post Receipt inspections are applicable.
• Financial Criteria: Net worth must be positive; turnover details to be uploaded as evidence.
• Warranty & Service: Adequate number of service personnel deployed; timely servicing per SLA.
• Service Availability: Required to maintain service centers in the consignee state or establish within 30 days; payment released on submission of evidence.
• Documentation: ISO 9001 certificate; turnover evidence; OEM authorization if applicable; EMD/secure deposit details to be provided per tender norms.