Gujarat Legal Department Photocopier & DESKTOP AMS Tender Ahmedabad 2026 - 25% Quantity/Duration Flexibility, ISM/ISO Cues

Tender Overview

The procurement targets Gujarat Legal Department in Ahmedabad, Gujarat for Annual Maintenance Services covering Photocopier machines, Desktops, Laptops and Peripherals (HP, Acer, Dell, and related equipment) with an estimated value of ₹150,000. The contract allows a maximum 25% increase or decrease in quantity or duration at issue and post-issuance, ensuring bidders accept revised scope. A locally based Service Provider is mandatory, with proof of in-state service presence. The package also emphasizes dedicated service support channels and a formal escalation path, signaling a strong after-sales obligation and potential regional commitments.

• Category: Annual Maintenance Service for multiple device classes (photocopiers, desktops, laptops, printers).
• Location: Ahmedabad, Gujarat with consignment implications for regional servicing.
• Scope differentiator: emphasis on OEM/service support availability within the state and a formal escalation structure.
• Financials: Estimated value ₹150,000; no explicit EMD amount provided.
• Clause highlights: up to 25% adjustment in contract quantity/duration; mandatory local service footprint.

Technical Specifications & Requirements

• Product/services described: Photocopier AMS, Desktop PC AMS, and Printer/Monochrome/laser service with associated peripherals.
• Service commitments: dedicated toll-free number; responsive service support; explicit Escalation Matrix required from bidder/OEM.
• Eligibility signals: evidence of past experience via contract copies, client execution certificates, or equivalent documents; proof accepted in multiple formats per bidder.
• Location constraint: service provider office must be located in the consignee state; documentary evidence mandatory.
• Value and scope indicators: estimated total contract value ~₹150,000; no itemized BOQ present.
• No technical specs like model numbers or standards are specified; emphasis is on support structure and regional presence.

Terms, Conditions & Eligibility

• Erosion control: optional quantity/duration adjustment up to 25% before and after contract award; bidders must accept revised scope.
• Service availability: bidder/OEM must maintain a local service office in Gujarat with documentary evidence.
• Support accessibility: a dedicated toll-free contact number and an escalation matrix are mandatory.
• Past experience proof: contracts, invoices with self-certification, client execution certificates, or third-party notes acceptable.
• Documentation: submission must include evidence of local presence, and service capability documentation; EMD amount is not specified in the tender data.
• Payment terms, warranty, and penalties are not detailed in the available information, requiring bidders to seek clarifications.