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Bharat Sanchar Nigam Limited (BSNL) under the Department of Telecommunications seeks an SLA-based Combined Maintenance & Operation contract for OFC routes, media equipment, BTS sites, towers and power infrastructure in the Tumakuru BA, Karnataka. The project’s estimated value is ₹152,744,833.04 with an upfront EMD ₹3,054,896. Bidders must submit a single all-inclusive rate (including GST) with equal treatment of L1 variations across items. The contract allows up to 50% variation in quantity or duration at the buyer’s discretion, including scope expansion on lump-sum service contracts, subject to consent. Digital sign-off and ATC-compliant submissions are required, and consortium arrangements are permitted with a designated leader. This procurement emphasizes SLA-driven maintenance across telecom infrastructure, with emphasis on proper service support and compliance to ATC terms.
OFC routes, Media Equipment, BTS Sites, Towers, and Power Equipment maintenance
SLA-based combined maintenance and operation (O&M) in Tumakuru BA
All-inclusive GST-inclusive rate quotation
50% quantity/duration variation permissible
Consortium with leader allowed; joint responsibility
Dedicated OEM/service support line required
50% contract quantity/duration variation permitted
All-inclusive GST pricing; L1 alignment across items
Digital sign-off and ATC-compliant submissions mandatory
Salaries of deployed staff paid by bidder upfront; reimbursement from BSNL with statutory documents; GST-inclusive invoicing.
Maintenance services to be delivered at Tumakuru locations under SLA; performance reviews to be conducted periodically.
LD/penalty terms to be as per ATC; not expressly specified in summary data; refer ATC for exact rates.
Proven experience in SLA-based telecom maintenance
Financial stability with auditable statements
Digital sign-off capability and ATC-compliant bid submission
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
3 Days
EMD Required
Yes
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Min. Avg. Annual Turnover
61098
Experience Required
1 Year (s)
Arbitration Clause
No
Mediation Clause
Yes (Mediation clause document) as per DoE OM No.F.1/2/2024-PPD dated 03.06.2024 mediation clause should not be routinely included in contracts and pre- litigation mediation can be taken up without any such clause also
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Repair, Maintenance, and Installation of Plant/ Systems/Equipments (Version 2) - OFC Routes, Telephone Exchanges, BTS Sites and any other BSNL Telecom Infra as per ATC; Combined SLA Based Operation & Maintenance of OFC Routes,Media Equipment,BTS,Towe..
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
30
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Pre-Bid Date
09-10-2026 11:00:00
Pre-Bid Venue
AGM (Tenders) O/o CGMT BSNL Karnataka, Room No 118 No. 1 Swami Vivekananda Road, Halasuru Bengaluru, Karnataka-560008
Delivery Locations
1
Delivery Cities
Tumakuru
Delivery Pincodes
572101
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Thamilarasi A | 572101,O/ o PGMT Tumkur | Tumakuru | Karnataka | 572101 | Project / Lumpsum Based | - | Estimated Cost of Spare/Consumable s/Items on Reimbursement basis in Rs (please input 0 if not applicable) : 0 |
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Main Document
OTHER
OTHER
ATC
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM_GENERAL_TERMS_AND_CONDITIONS
Extended Deadline
31-Oct-2026, 1:30 pm
Opening Date
01-Nov-2026, 1:30 pm
Discover companies most likely to bid on this tender
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar SLA-based maintenance
Financial statements (last 2-3 years) or turnover proof
EMD submission document (₹3,054,896)
Technical bid/proposal including compliance with ATC
OEM authorizations or certifications (if applicable)
digitally signed authorization from the bidder/entity
Key insights about KARNATAKA tender market
Bidders must prepare an all-inclusive GST quotation, submit digitally signed documents, and provide EMD ₹3,054,896. Ensure ATC-compliant bid with consortium details if applicable, and include experience certificates for SLA-based telecom maintenance and OEM authorizations where needed.
Submit GST Registration, PAN, 2–3 years of financial statements, experience certificates for similar SLAs, EMD ₹3,054,896, technical bid with ATC compliance, and OEM authorizations. Ensure digital signatures on all documents per ATC.
The EMD for this SLA-based maintenance contract is ₹3,054,896. Submit documentary proof of payment or online remittance with the bid, ensuring reference to the same amount in the EMD submission.
Scope includes maintenance of OFC routes, media equipment, BTS sites, towers, and power infrastructure in Tumakuru BA under an SLA. Refer to the ATC for detailed SoW, performance metrics, and turnover criteria.
Salaries for deployed staff must be paid by the service provider upfront; BSNL reimburses with statutory documents. Invoicing should be GST-inclusive; payments processed per delivery and service milestones per ATC.
Yes, consortiums are allowed with a designated leader; all members share joint responsibility for execution. An undertaking confirming this arrangement must be uploaded with the bid.
The buyer may increase contract quantity or duration by up to 50% at the time of contract issue; post-issue increases are limited to 50% with the vendor’s consent and must be accepted by all involved.