Government Tender Published for Custom Bid for Services - Design Development Implementation and Support of IVRS System Integration

The eligibility requirements include being a registered entity, financial turnover proof, and experience documentation as outlined in the ATC. Additionally, bidders seeking exemptions must upload supporting documents.

Bidders must provide various certificates, including but not limited to experience certifications, annual turnover documentation, and any additional certifications specified in the ATC for eligibility verification.

The registration process involves creating an account on the GEM portal, completing the necessary entity verification, and submitting the required documents as per the guidelines laid out in the tender.

Accepted document formats include PDFs and standard file formats as specified in the submission guidelines. Bidders are encouraged to adhere to the formatting requirements detailed in the ATC.

The technical specifications encompass the integration capabilities with existing IOCL systems, user interface design, and functionality standards that must meet or exceed the defined quality metrics in the documentation provided.

Yes, all submissions must comply with predetermined quality standards outlined in the bid documents, ensuring that the developed IVRS meets the operational and functional criteria expected by IOCL.

Bidders must ensure compliance with all regulatory and operational requirements as specified in the ATC, including adherence to national policies and industry standards for system development and deployment.

The testing criteria include performance benchmarks, functionality tests, and user acceptance criteria to ensure that the delivered IVRS system integrates effectively and operates efficiently.

The EMD requirements will be delineated in the tender documents, and all bidders must comply with the financial stipulations set out to ensure commitment to the bidding process.

Bidders must secure performance guarantees as defined in the contract terms, ensuring that they can fulfill their obligations under the tender terms.

Payment terms are defined in the linked documents and typically follow a phased release basis, contingent on milestones achieved during the implementation phase.

The price evaluation will consider total bid value against technical compliance and financial viability, ensuring a balanced assessment that favors both competitive pricing and quality deliverables.

Documents should be submitted electronically via the GEM portal according to the guidelines specified in the tender details. Ensure all documents are complete and correctly formatted.

Notifications regarding results will be communicated through the GEM portal, with details outlined post-evaluation. Bidders will be made aware of their standings following the completion of the evaluation process.

There are specific benefits for MSEs, encouraging greater participation in tender processes while enhancing opportunities for growth, support, and financial viability in government contracts.

Yes, the tender encourages participation from startups, providing opportunities and provisions aligned with government initiatives to foster innovation and entrepreneurship in India.

This tender supports the 'Make in India' initiative by prioritizing local content and procurement rules that stimulate local manufacturing and service provisions, enhancing domestic capabilities and opportunities.