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Uttar Pradesh Medical Education Department Call Centre Setup Tender Lucknow 2026 - Per Seat Basis, On Prem & Onsite - ₹7.2 Cr

Bid Publish Date

21-Feb-2026, 5:35 pm

Bid End Date

03-Mar-2026, 6:00 pm

EMD

₹1,44,000

Value

₹72,00,000

Location

LUCKNOW , UTTAR PRADESH

Progress

Issue21-Feb-2026, 5:35 pm
AwardPending
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Quantity

10

Bid Type

Two Packet Bid

Key Highlights

  • • Brand/OEM requirements: Not specified in data; assume standard government call center hardware/software integrations
  • • Technical certifications: No standards listed; plan for IS/IT compliance and data protection best practices
  • • Special clauses: 25% quantity/duration variation both pre- and post-contract issuance
  • • Eligibility criteria: EMD ₹144,000; experience in call center deployments recommended; GST/PAN documentation required
  • • Warranty/AMC: Not specified; bidders should propose post-implementation support and SLAs
  • • Penalties: Not specified; include robust SLAs and escalation procedures in bids
  • • Delivery/Installation: On Prem & Onsite with setup options; alignment with Lucknow city logistics
  • • Key requirement: Per-seat deployment model with turnkey setup for government department

Categories 2

BPO CALL CENTRE

Tender Overview

Uttar Pradesh Medical Education Department, Lucknow, invites bids for a Call Centre Service on a per-seat basis with On Premise and Onsite with setup options. Estimated value: ₹7,200,000; EMD: ₹144,000. The project requires a standard call center setup with per-seat provisioning in the LUCKNOW, UTTAR PRADESH 226001 area. The contract allows a 25% alteration in quantity or duration before and after issue, binding bidders to revised terms. There are no BOQ items listed, suggesting a turnkey or per-seat deployment rather than itemized inputs.

Technical Specifications & Requirements

  • Service: Call Centre Setup on a per-seat basis with options for On Prem or Onsite with setup.
  • Location scope: Lucknow, Uttar Pradesh; delivery/installation must align with local regulatory norms for government procurement.
  • Financials: Estimated value ₹7,200,000; EMD ₹144,000. No technical specifications published in the data; bidders should plan for standard government call centre infrastructure, including telecom, IT hardware, software, and operations support.
  • Terms: The buyer’s clause permits a 25% change in quantity or duration; post-issuance, the same percentage cap applies. This suggests flexible deployment tied to project milestones.
  • Documentation: Absence of BOQ items indicates a broad deployment scope; bidders should prepare comprehensive per-seat infrastructure and service proposals, including service-level commitments, training, and transition support.

Terms & Eligibility

  • EMD: ₹144,000 to be submitted as per the buyer terms.
  • Variation clause: 25% increase or decrease in contract quantity or duration allowed; bidders must accept revised terms.
  • Deployment: Turnkey per-seat solution with both on-premises and onsite setup options; ensure compliance with government procurement standards and data security requirements.
  • Documents: Prepare standard government bidder pack (GST, PAN, financials, technical compliance) and any OEM authorizations if applicable.
  • Compliance: Align with local regulations for government call centers and data handling; ensure staffing and operation capabilities meet the contract needs.

Key Specifications

  • Call Centre Setup on a PER-SEAT BASIS

  • Delivery model: ON PREMISE or ONSITE WITH SETUP

  • Estimated contract value: ₹7,200,000

  • EMD: ₹144,000

  • Variation clause: ±25% in quantity/duration

  • Location: LUCKNOW, UTTAR PRADESH 226001

  • No BOQ items provided; approach as turnkey deployment

Terms & Conditions

  • EMD of ₹144,000 must accompany bids

  • 25% quantity/duration variation allowed

  • Turnkey per-seat call centre deployment with on-prem and onsite options

  • No BOQ items listed; provide comprehensive infrastructure and service proposal

  • Submit GST, PAN, experience, and financial documents

Important Clauses

Payment Terms

Not specified in data; bidders should propose milestone-based payments tied to deployment and acceptance

Delivery Schedule

Turnkey deployment with per-seat basis; timelines to be defined in final contract, subject to variation by 25%

Penalties/Liquidated Damages

No explicit penalties listed; bidders should incorporate SLA-based penalties and performance guarantees

Bidder Eligibility

  • Experience in government call center deployments or similar per-seat setups

  • Valid GST registration and PAN

  • Financial capability to support a ₹7.2 million project

Documents 3

GeM-Bidding-9025791.pdf

Main Document

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates of similar call center deployments

4

Financial statements or proof of financial stability

5

EMD submission document (₹144,000) as per tender terms

6

Technical bid/compliance documents

7

OEM authorizations or vendor certifications if required by terms

8

Any applicable local or government compliance certificates

Frequently Asked Questions

Key insights about UTTAR PRADESH tender market

What documents are required for the call center tender in Lucknow?

Bidders must submit GST registration, PAN, experience certificates for similar deployments, financial statements, EMD of ₹144,000, technical compliance, and any OEM authorizations. Also include service-level agreements and deployment plan for on-premise or onsite setup.

How is the 25% variation in quantity/duration applied for this tender?

The buyer allows a ±25% change in contract quantity or duration at contract issue or before issuance, and bidders must accept revised terms. Plan contingencies for staffing and equipment to cover potential increases or decreases.

What is the estimated contract value and EMD for the Lucknow call centre bid?

The estimated contract value is ₹7,200,000; the EMD required is ₹144,000. Prepare payment via eligible mode as per tender terms and ensure timely EMD submission with the bid.

Are there any technical standards specified for the call center deployment?

No explicit standards are listed in the provided data. Bidders should plan for standard government call center infrastructure, data protection practices, and integration readiness for on-premise or onsite setups, with compliance to applicable IT and security norms.

What are the deployment options for this tender in Lucknow?

Bidders must offer a Per-Seat Basis call center deployment with both On Premise and Onsite with setup options. Proposals should detail hardware, software, telecom, training, and ongoing support suitable for government procurement.

What is the location and department issuing the call center tender?

The tender is issued by the Medical Education Department, Uttar Pradesh for the city of Lucknow, Uttar Pradesh 226001. Proposals should address local logistics and regulatory requirements specific to Lucknow.

What documents confirm bidder eligibility for this procurement?

Eligibility is demonstrated by GST and PAN, experience certificates of similar deployments, financial documents, and EMD submission. OEM authorizations may be required if specified in terms; ensure complete package for bid acceptance.

When should bidders prepare for onsite vs. on-premise installation requirements?

Bidders must detail both installation modes in their proposal, including installation timelines, site readiness, IT/network integration, staff training, and transition support to meet acceptance criteria and government expectations.