Open Tender for Custom Bid for Services - SUPPLY IMPLEMENTATION AND MAINTENANCE OF CHATBOT WHATSAPP BANKING

The eligibility requirements include being a registered entity, having a proven experience in implementing chatbot technologies within the financial sector, and showcasing the ability to meet or exceed the benchmarks set by the Department of Financial Services.

Bidders must provide all relevant registrations and operational certificates, especially those that demonstrate their capability in technology development, compliance with financial regulations, and any additional documentation requested in the tender application.

Interested parties must register on the official tendering portal and submit their bids along with the required documentation. This includes submitting an EMD amount and ensuring all certifications are current and valid.

The tender documentation specifies only accepted formats generally used in government tenders, such as PDF and DOC files. All submissions must adhere strictly to these specifications to be considered valid.

The chatbot must effectively incorporate Natural Language Processing, demonstrate seamless integration with existing banking systems, and provide exceptional user experiences through the WhatsApp platform enforcing security protocols to protect user data.

Bidders must comply with stringent quality standards that outline functionality, reliability, and user satisfaction metrics for chatbot solutions within the banking sector. Regular testing and updates will be mandatory post-implementation.

Bidders must adhere to national regulations surrounding data protection, customer privacy standards, and any policies laid out under the broader scope of banking operations as defined by the Ministry of Finance.

The EMD amount required for participation in this tender is ₹500,000. This deposit acts as a commitment from the bidder, to be adjusted against the eventual costs if their bid is successful or refunded according to the terms specified in the tender documents.

Successful bidders may be required to furnish a performance security within a specified time frame post-award notification, typically a percentage of the total awarded contract value, assuring the completion of the scope as defined in the contract.

Payment terms will be detailed in the tender documents, generally structured around milestones achieved during the implementation phase and successful functioning of the chatbot system for the banking service.

The price evaluation will focus on the complete financial proposal encompassing implementation costs and ongoing maintenance fees. The evaluation will favor bids that offer the best value without compromising on quality.

Bids are to be submitted electronically through the official tendering portal that ensures secure receipt and logging of submissions per set criteria.

Bidders will receive notifications about the results typically post-evaluation which will indicate if further information or action is required.

MSEs have the potential to receive various benefits including relaxation from standard criteria, thus encouraging their participation in the bid. This applies particularly if they can demonstrate requisite capability.

Yes, startups are recognized and may be afforded relaxation from experience criteria, promoting innovative solutions in the banking sector and enhancing competition.

Bidders are encouraged to align their proposal and sourcing strategies to favor local resources, labor, and technology solutions that support the 'Make in India' initiative fostering local industry support.