Tender Notice for ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Security Systems Devices; Firewall; Neither OEM no in NEW DELHI, DELHI

Details are provided in the tender document.

A1: To qualify for the tender titled Annual Maintenance Service for Data Center Assets, bidders must demonstrate a minimum average annual turnover of INR 3 lakh over the past three years, possess at least three years of experience in a similar service, and meet all technical specifications. MSEs and Startups may be exempt from these requirements under specific conditions.

A2: Bidders must submit documentation including experience criteria, turnover certificates, and any additional certificates specified in the ATC. If seeking exemptions, they must also provide relevant documents proving eligibility, such as proof of MSE or Startup status.

A3: The Earnest Money Deposit (EMD) required for this tender is INR 18432, payable to the State Bank of India. Bidders claiming exemption must provide valid supporting documentation.

A4: The evaluation will be based on a total value wise evaluation method. Bidders will be assessed on their overall bid proposals, and a reverse auction will be conducted among technically qualified bidders.

A5: Yes, bidders classified as Micro or Small Enterprises may claim an exemption from the Experience Criteria provided they comply with required quality and technical specifications. Relevant supporting documentation must accompany their bids.

A6: Bids for the tender will be opened on January 9, 2025, at 19:30:00.

A7: Bidders must ensure compliance with technical specifications, including the provision of onsite service engineers and adherence to quarterly preventive maintenance services as detailed in the bid documents.

A8: The contract duration for the Annual Maintenance Service is for a period of one year.

A9: Official documents and additional terms can be accessed through links provided in the tender announcement or the main document available for download.

A10: The selected bidder must submit a performance security of 5% of the contract value in the form of an ePBG for a duration of 14 months.

A11: The bid opening occurs at 19:30:00 on January 9, 2025. Bidders can attend the opening to witness the disclosure of submitted proposals.

A12: Yes, bidders must provide a dedicated toll-free number for service support and an escalation matrix for service-related queries.

A13: Yes, there is compliance with the ‘Make in India’ policies, promoting the purchase preference for products and services developed in India.

A14: Failure to provide any of the specified documents may result in the rejection of the bid. It is imperative to read and comply with all documentation requirements.

A15: Bidder eligibility from countries sharing a land border with India requires registration with the Competent Authority. Bid participation is contingent upon compliance with relevant regulations.

Details are provided in the tender document.