CDAC Thiruvananthapuram Multifunction Machine MFM (V2) Tender 2026 ISO Printing, Service Terms

Tender Overview

Centre for Development of Advanced Computing (CDAC), under the Department Of Electronics And Information Technology, invites bids for a Multifunction Machine MFM (V2) to be deployed in Thiruvananthapuram, Kerala 695001. The procurement covers a single or limited set of multifunction devices with printing, scanning, and copying capabilities, including A4/A3 print speeds per ISO/IEC 24734, auto duplexing, and standard paper handling features. The tender contemplates a flexible quantity clause allowing up to 25% variation in ordered quantities during and post-contract, at the same contracted rates. Unique requirements include establishing a local service presence and adhering to OEM warranty provisions. The estimated value is not disclosed, but the scope implies a high-volume office-grade MFM solution with reliable service support and installation follow-ups. This tender emphasizes after-sales support as a critical differentiator, including service center availability in the state and a dedicated toll-free service line. The absence of a BOQ indicates a broad equipment specification rather than billable line items. The tender seeks a compliant, install-ready MFM with defined response and escalation processes.

Technical Specifications & Requirements

• Category: Printing and Paper Handling; Product: Multifunction Machine MFM (V2)
• Print Technology: Generic; Type of Printing: Printing; Print Paper Size: A4/A3 compatibility
• Performance: Minimum print speeds per ISO/IEC 24734 for A4 Monochrome/Colour and A3 Monochrome/Colour (exact ppm not disclosed)
• Features: Auto Duplexing Printing/Coping (2-sided)
• Paper Handling: Original Document Feeder Type for Scanning/Copying; Number of Main Paper Tray not specified; Connectivity unspecified
• Compliance: Standardized printing performance per ISO/IEC 24734; no specific model or brand mandated in available data

Terms, Conditions & Eligibility

• Quantity Flexibility: Purchaser may adjust quantity by up to 25% during contract and at contracted rates; delivery schedules adjust accordingly with minimum 30 days extension if required
• Service & Support: Functional Service Centre required in the state of each consignee location; if not present, must be established within 30 days of award; payment release contingent on documentation of service setup
• Support Infrastructure: Dedicated toll-free service line and an escalation matrix for service
• Warranty: 5 years warranty from final acceptance or post-installation, with OEM warranty certificates; strong after-sales capability and PCB/firmware support
• Installation/Training: Installation, commissioning, training, and maintenance teams must be established in India; service centres near consignee destinations must be uploaded with bid