Government Tender Published for Custom Bid for Services - Renewal of AMC support for existing Intergraph Software Licenses Hexagon

The eligibility requirements include being a registered entity with a valid operational license, a minimum average annual turnover of 125 Lakh INR over the past three years, and at least three years of experience in similar service contracts. Additionally, MSEs and start-ups may be granted exemptions regarding prior experience.

Participants must provide a range of certificates including an OEM Authorization Certificate, turnover certificates for the last three years, and a completeness certificate as requested in the tender documentation. It is essential that all supporting documents are correctly formatted and submitted to avoid disqualification.

Bidders can register through the official GEM portal by creating a new account or logging into an existing one. Submission of required documents and acceptance of terms and conditions are necessary steps in the registration process.

All documents must be submitted in either PDF or Word Document formats, as specified in the tender guidelines. Ensuring compliance with these formats is crucial for the acceptance of submissions.

Technical specifications require bidders to demonstrate their ability to provide software maintenance support. This includes details on previous relevant contracts, proof of technical staff qualifications, and affiliation with relevant OEMs.

Bidders must adhere to established industry standards for software support services, which include timely response to issues, adherence to service level agreements, and consistent updates in alignment with licensing agreements.

Yes, bidders must comply with all government procurement policies, including adherence to quality standards and necessary regulatory requirements associated with software services.

The EMD amount stated in the tender is 509769 INR. This deposit must be made at the time of bid submission to ensure the seriousness of offerings.

Awards will necessitate a performance security to cover the execution of the contract, which will be specified separately during contract finalization. This forms a part of the contractual obligations to guarantee compliance.

Payment terms will be detailed in the official tender documents. Generally, payments are contingent on the validation of services rendered and compliance with contractual obligations such as timely support and maintenance.

Price evaluations will focus on the total value offered by bidders. Bidders who fail to meet minimum technical scores will be excluded from the financial evaluations.

All bid submissions must be made through the designated GEM portal, ensuring that documentation is uploaded in accordance with the submission guidelines outlined in the tender documentation.

While specific timelines may change, it is essential for bidders to follow the outlined submission dates and follow up with clarification periods as indicated in the tender documents.

The evaluation process will consider both technical capability and pricing. This includes reviewing past experience, client testimonials, and compliance with all submission requirements set by the ministry.

Winning bidders will be notified through the GEM portal. It is advisable for bidders to keep track of updates and results postings regularly after the bid opening.

MSEs participating in this tender may benefit from exemptions related to experience criteria as well as favorable evaluation terms designed to promote their involvement in government contracts.

Start-ups are also granted exemptions concerning certain experience requirements, aimed at facilitating their entry into the tendering process and encouraging innovative service solutions.

The tender emphasizes local sourcing and services to align with the 'Make in India' initiative, providing opportunities to local vendors and supporting national technology growth.

Participation is governed by local content rules, which necessitate the involvement of domestic resources and services wherever feasible in compliance with government procurement guidelines.

This structured set of FAQs addresses critical aspects related to eligibility, documentation, financial requirements, compliance, and benefits for different categories of bidders while ensuring clarity and a seamless understanding of the tender process.