Indian Army Photocopier Maintenance Services Ricoh Monochrome/Laser in Jabalpur Madhya Pradesh 2026
Bid Publish Date
08-Oct-2026, 6:47 pm
Bid End Date
17-Oct-2026, 12:00 pm
Location
Progress
Key Highlights
- • Brand/Manufacturer: Ricoh photocopiers; OEM Authorized Service Provider required
- • Location/Delivery: Jabalpur, Madhya Pradesh; on-site maintenance for local units
- • Variation Clause: 25% quantity/duration adjustment allowed by buyer
- • MSE Preference: eligibility for price-masanada within policy; manufacturer/Service provider must qualify
- • Service Infrastructure: dedicated service office in the consignee state; toll-free support
- • Escalation: formal escalation matrix with telephone contacts needed
- • Documentation: mandatory OEM authorization and certificates; ATC/Corrigendum compliance
- • Past Experience: contract/invoice-based proof or self-certification accepted
- • No BoQ: focus on service capability, spare parts availability, and response times
Tender Overview
The Indian Army, Department of Military Affairs, invites bids for Annual Maintenance Service of Ricoh photocopier machines (Monochrome, Laser, Separate Drum & Toner, Mid Range) located in JABALPUR, MADHYA PRADESH 482001. The procurement targets OEM Authorized Service Providers with on-site support and a dedicated service presence in the consignee's state. The contract includes potential quantity/duration adjustments up to 25% and applies to both service scope and contract value with prior consent. Past experience, OEM authorization, and service infrastructure are essential differentiators.
Technical Specifications & Requirements
- Product category: Photocopier maintenance for Ricoh devices (Monochrome, Laser, Mid Range) with separate drum & toner considerations
- Service features: On-site maintenance, dedicated toll-free service support, escalation matrix with contact numbers
- Certification/authorization: OEM authorization/authorization certificate required; service provider must be an OEM authorized entity; mandatory certificates as per bid documents
- Service office: Presence in the state of the consignee; documentary evidence required
- Support commitments: Dedicated support line and formal escalation process
- Documentation: Upload ATC/corrigendum certificates; ensure compliance with all bid document requirements
- No BOQ items listed; focus on service capability and maintenance scope
Terms, Conditions & Eligibility
- Quantity/duration adjustment: up to 25% increase/decrease allowed
- MSE preference: available to eligible MSEs per policy if conditions are met
- Past experience: proofs accepted may include contracts with invoices and self-certification
- Service prerequisites: OEM authorization, dedicated service office in the state, toll-free support, escalation matrix
- Compliance: All required certificates/documents must be uploaded; rejection if missing
- Warranty/maintenance: Not specified; ensure alignment with OEM service terms and standard MSP practices
Key Specifications
-
Product/service names: Photocopier maintenance for Ricoh devices (Monochrome, Laser, Mid Range) with separate drum and toner considerations
-
Quantities/scale: Not specified; maintenance scope and service levels will drive value
-
EMD/Estimated value: Not disclosed in data provided
-
Experience: OEM authorization required; evidence via certificates or affidavits acceptable
-
Quality/standards: OEM-approved service terms; dedicated support lines and escalation process
-
Delivery/install: On-site service presence in the state of Madhya Pradesh; local service office required
Terms & Conditions
-
25% variation allowed in contract quantity or duration at issuing stage
-
MSE purchase preference eligibility with documentary evidence
-
OEM authorization and dedicated local service office are mandatory
-
Dedicated toll-free service line and escalation matrix required
-
All certificates and ATC documents must be uploaded with bid
Important Clauses
Payment Terms
Details not provided; bidders should refer to bid document for payment terms and milestones
Delivery Schedule
On-site maintenance services to be provided within contracted SLA; exact timelines in terms and conditions
Penalties/Liquidated Damages
Penalties not specified here; check tender terms for LDs or performance bonds
Bidder Eligibility
-
Must be OEM authorized service provider for Ricoh photocopiers
-
Must maintain a dedicated service office within Madhya Pradesh
-
Must provide a toll-free service line and a documented escalation matrix
-
Must upload OEM authorization, certificates, and past experience proofs
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
2
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Separate Drum & Tonner, Mid Range); Ricoh; OEM Authorised Service Provider
Delivery Details
Delivery Locations
1
Delivery Cities
JABALPUR
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | JABALPUR | JABALPUR | - | - | 1 | - | - |
Authority Records
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Documents 4
GeM-Bidding-9996456.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
4
Required Documents
OEM authorization certificate or proof of OEM/Original Service Provider affiliation
Proof of dedicated service office in the consignee state (documentary evidence)
Dedicated toll-free service number and escalation matrix
Past experience documents (contracts, invoices, self-certification) as acceptable proofs
GST registration certificate and PAN card
Technical bid documents and any ATC/Corrigendum certificates
Any other certificates requested in the bid document
Frequently Asked Questions
Key insights about MADHYA PRADESH tender market
How to bid for the Ricoh photocopier AMC in Jabalpur 2026?
Bidders must be OEM-authorized service providers, with a dedicated MP service office and toll-free support. Submit OEM authorization, certificates, GST, PAN, past maintenance contracts, and service-level commitments. The contract allows up to 25% variation in quantity/duration and requires escalation matrices for service support.
What documents are required for Indian Army photocopier maintenance bid in MP?
Required documents include OEM authorization certificate, dedicated state service office proof, toll-free support details, escalation matrix, GST and PAN, past project proofs (contracts/invoices), ATC certificates, and any corrigenda. Ensure all documents are uploaded with the bid as specified.
What are the technical specifications for Ricoh photocopier AMC in MP?
No detailed technical specs provided; focus on service capability for Monochrome and Laser Ricoh devices, separate drums and toner handling, and OEM-approved maintenance terms. Ensure compliance with OEM service standards and response times as per ATC documents.
When is the service office requirement for MP-based AMC?
The bidder must establish or prove an office in Madhya Pradesh, with documentary evidence, to fulfill service and support obligations for the Indian Army contract.
What is the price variation permitted for the Ricoh AMC in MP?
The buyer may increase or decrease contract quantity or duration up to 25% at contract issue and later with consent, affecting contract value and scope accordingly.
What are the penalties or LD terms for non-performance in this tender?
Specific penalties or liquidated damages are not detailed here; bidders should review the bid terms for LD percentages, caps, and schedule, and align service SLAs to mitigate risk.
What about MSE preference in this Army maintenance tender in MP?
MSE preference is available if the bidder is the manufacturer or an eligible service provider with documentary evidence; if L-1 is outside MSE, a within 15% margin may allow the MSE seller to match price for award of 100% value.