Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell,Annual Maintenan
Indian Statistical Institute
CHENNAI, TAMIL NADU
Posted:
17 June 2025
Closed:
2 July 2025
GEM
Tender Overview
Bharat Electronics Limited (BEL), under the Department of Defence Production, seeks an Annual Maintenance Service contractor for Desktops, Laptops and Peripherals (including UPS, Switches, Networking) with a total estimated value of ₹180,000. The registered office requirement specifies Visakhapatnam as the vendor location, and bidders must demonstrate similar field experience. The scope includes adherence to BEL cyber security guidelines, submission of a Performance Bank Guarantee (PBG), and compliance with the provided Scope and ATC. A detailed price breakup per asset is required, and bidders must complete the mandatory proforma on the specified pages. This tender includes a 25% +/- adjustment window on quantity or duration, both pre- and post-issuance. The inclusion of non-BOQ items is possible via the excess settlement mechanism, with documentary support required. This procurement targets credible service providers capable of managing multi-brand peripherals (HP, DELL, and OTHERS) under BEL governance.
Technical Specifications & Requirements
- Category: Comprehensive Annual Maintenance Service for desktops, laptops, UPS, switches, networking, and peripherals (HP, DELL, OTHERS).
- Scope: Annual maintenance across multiple device types; exact asset list to be furnished via BOQ or Scope file.
- Standards/Compliance: Adherence to BEL cyber security guidelines; PBG to be submitted; mandatory signing and stamping of all Scope and Terms pages.
- Delivery/Support: On-site/remote maintenance as per BEL ATC; response time and service levels to be defined in contract.
- Documentation: Price breakup per asset; mandatory Page No. 27 proforma; all related tables on Page No 06 to be completed.
- Experience: Vendor must show prior similar maintenance experience in the field; register office in Visakhapatnam preferred.
- ATC/Attachments: Access to the uploaded ATC file; vendor to comply with all pages.
Terms, Conditions & Eligibility
- EMD/PBG: A Performance Bank Guarantee is required.
- Location requirement: Registered office in Visakhapatnam.
- SOW/ATC Compliance: Must sign all ATC clauses and scope documents; confirm compliance.
- Quantities/Duration: The contract allows ±25% change in quantity or duration at contract issuance and post-issuance.
- Pricing: Provide a detailed price breakup for each asset; utilize the proforma on Page No. 27.
- Security: Adhere to BEL cyber security guidelines; procurements of peripherals must align with security terms.
- Documentation: Submit required bid documents (MSME/GST/PAN/Experience certificates) as per BEL T&C; ensure stamping and signatures across all pages.
