Indian Air Force Photocopier Full Service & Maintenance Tender Kyocera Ricoh Sharp 2026
Progress
Tender Overview
The Indian Air Force invites bids for the Full Service and Maintenance Contracts of Photocopier Machines (MFM) from brands including KYOCERA, RICOH, and SHARP. The contract scope covers maintenance, servicing, and related support for multifunction printers, with the buyer supplying paper and the service provider supplying toner/cartridges. The estimated contract value is ₹524,160 with an EMD of ₹15,724. A key clause allows a 25% adjustment in quantity or duration during award or post-award, subject to consent. An office of the service provider must be located in the consignee state. Bidders must avoid insolvency and upload relevant certifications. The tender emphasizes compliance with provided ATCs and corrigenda.
Technical Specifications & Requirements
- Product category: Full service and maintenance for Photocopier/MFM units from KYOCERA, RICOH, SHARP.
- Service scope includes routine maintenance, repairs, preventive servicing, and timely spares replacement.
- Buyer-provided items: Paper; Service provider-provided items: Toner/Cartridge.
- Key commercial terms: EMD ₹15,724; estimated value ₹524,160; 25% scope flexibility.
- Eligibility and delivery: Office of service provider in consignee state; demonstration of financial stability and necessary certificates.
- Documentation: Upload required certificates and ATC-compliant documents; no BOQ items reported.
- This contract requires adherence to any issued ATC and Corrigendum.
Terms, Conditions & Eligibility
- EMD: ₹15,724 payable as prescribed; must accompany bid.
- Experience/Financial Standing: Bidder must not be under liquidation or similar proceedings; submit an undertaking.
- Delivery/Support: Service office must be located in the consignee state; ensure local availability for service support.
- Documentation: Upload all certificates requested in the Bid Document and ATC; non-submission leads to rejection.
- Contract Flexibility: 25% quantity/duration increase/decrease allowed at issue/award stage, with consent for post-award adjustments.
- Warranty/Penalties: Not specified in data; comply with ATC for any penalty terms if present.
Key Specifications
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- Product/service: Full service and maintenance for Photocopier Machine/Multifunction Printer (MFM)
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- Brands: KYOCERA, RICOH, SHARP
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- Scope: Routine maintenance, preventive maintenance, repairs, spare parts, consumables management
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- Client-supplied: Paper
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- Service-provider supplied: Toner/Cartridge
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- Estimated value: ₹524,160; EMD: ₹15,724
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- Contract variability: 25% increase/decrease in quantity or duration
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- Delivery/Support location: Service office must be in the consignee state
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- Certifications: Upload required certificates as per ATC/Corrigendum
Terms & Conditions
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EMD of ₹15,724 must be submitted with bid
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Service office must be located within the consignee state
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25% quantity/duration adjustment allowed during/after award
Important Clauses
Payment Terms
Not specified in data; bidders should refer to ATC for payment schedule and milestones
Delivery Schedule
Not specified; ATC will govern service delivery timelines and response times
Penalties/Liquidated Damages
Not specified in data; consequences to be defined in ATC if applicable
Bidder Eligibility
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Not under liquidation or equivalent bankruptcy proceedings
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Demonstrated capability to service Kyocera/Ricoh/Sharp MFMs
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Local service presence: office in the consignee state
Tender Data
Bid Details
Quantity
48000
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
3
Experience Required
2 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines MFM; KYOCERA,RICOH AND SHARP; Any Service Provider; Paper to be provider by Buyer; Tonner/Cartridge to be provider by Service Provider.; Not Applicable; Not Applic..
Advisory Bank
State Bank of India
ePBG Percentage
3%
ePBG Duration (Months)
26
Delivery Details
Delivery Locations
1
Delivery Cities
KAMRUP
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | KAMRUP | KAMRUP | - | - | 48000 | - | Number of Machines to be served : 24 Number of Months during the Contract Period : 12 |
Authority Records
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Documents 6
GeM-Bidding-9552443.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Corrigendum Updates
1 Update Update
Extended Deadline
07-Sep-2026, 3:30 am
Opening Date
08-Sep-2026, 3:30 am
Categories
3
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Required Documents
GST registration certificate
PAN card
Experience certificates for similar photocopier maintenance contracts
Financial statements showing financial capacity
EMD payment proof (₹15,724)
Technical bid documents
OEM authorizations or service capability certificates (Kyocera/Ricoh/Sharp)
Proof of service office location in the consignee state
Undertaking of not being under liquidation or similar proceedings
Frequently Asked Questions
Key insights about ASSAM tender market
How to bid for the Indian Air Force photocopier maintenance tender in 2026?
Bidders must submit the required GST, PAN, experience certificates, and financial statements with an EMD of ₹15,724. Upload OEM authorizations for Kyocera/Ricoh/Sharp and ensure a local service office in the consignee state. The contract allows a 25% quantity/duration adjustment at award or post-award, subject to consent.
What documents are required for IAF MFM maintenance tender participation?
Required documents include GST certificate, PAN card, experience certificates for similar projects, financial statements, EMD proofs, technical bid documents, OEM authorizations, and proof of a local service office in the consignee state. ATC and corrigenda may add certificates; non-submission leads to rejection.
What are the brands covered under the IAF photocopier service contract?
The tender covers MFMs from KYOCERA, RICOH, and SHARP. Bidders must demonstrate capability to service these brands, supply toner, and manage consumables as specified in the ATC. Ensure brand-specific certifications or authorizations are included.
What is the estimated contract value and EMD for this tender?
The estimated value is ₹524,160. The bid security (EMD) required is ₹15,724. Include payment proof with your bid and ensure funds are valid as per tender instructions to avoid disqualification.
What delivery/support requirements exist for service providers in this tender?
The service office must be located within the consignee state to ensure local availability of service support. Bidders should provide documentary evidence of the office and ensure timely preventive maintenance, repairs, and spare parts availability as per ATC.
Are there any contract scope adjustments permitted in this tender?
Yes. A 25% adjustment to contract quantity or duration is permitted at the time of contract issue, and post-award adjustments can be made up to 25% with the service provider’s consent.
What standards or certificates are mandatory for eligibility in this IAF bid?
Upload all certificates sought in the Bid Document and ATC. This includes OEM authorizations for Kyocera/Ricoh/Sharp, and any compliance certifications requested. Incomplete documentation may lead to rejection.
What payment terms are typically used in IAF maintenance contracts?
Payment terms are defined in the ATC; bidders should anticipate milestone-based payments aligned with service delivery and acceptance. Ensure clarity on warranty, response times, and any penalties, if specified, in the final ATC to avoid disputes.