IFCI Infrastructure Development Limited AMC/CMC for Pre-owned Servers & Storage East Delhi 24x7 6 Hrs CTR 2026
Progress
Tender Overview
Organization: IFCI Infrastructure Development Limited, under the Department of Financial Services. Procure the Comprehensive Maintenance Contract (CMC/AMC) for pre-owned servers and storage at IIDL Suites in East Delhi, Delhi 110031. Scope targets All days on a 24x7 basis with 6-hour CTR critical support. The procurement reference indicates an AMC/CMC for multiple pre-owned server/storage environments, emphasizing rapid response and continuous availability. The tender emphasizes flexibility via a 25% quantity/duration adjustment clause, suggesting modular, scalable support需求. The absence of BOQ items or an explicit estimated value requires bidders to align with typical enterprise maintenance contracts for HP ProLiant, HPE, IBM environments. Unique context: government-backed IT infrastructure maintenance of pre-owned assets within IIDL facilities, demanding robust service levels and availability.
Technical Specifications & Requirements
- Product/Service: Comprehensive AMC/CMC for pre-owned servers and storage at IIDL Suites.
- Scope: 24x7 service with 6-hour CTR critical support; inclusion of HP Pro Liant, HPE, IBM servers/storage depending on deployed assets.
- Delivery/Standards: No explicit technical specs listed; bidders must infer from standard enterprise CMCs for data center hardware and ensure high availability coverages.
- Experience/Compliance: Tender suggests vendor must provide continuous maintenance for multi-vendor servers and storage systems and align with government procurement expectations.
- Optional Clause: Buyer may increase contract quantity/duration up to 25% pre-issuance and post-issuance; service scope may adjust similarly with consent.
Terms, Conditions & Eligibility
- EMD: Not specified in available data; bidders should monitor ATC/terms uploaded by buyer.
- Delivery Timeline: Not specified; contract appears to be ongoing maintenance with 24x7 coverage expectations.
- Payment Terms: Not specified in data; typical government AMC models involve milestone or monthly billing on acceptance and SLA adherence.
- Documentation: Ensure OEM authorizations and service capability for multi-vendor hardware; ATC documents may detail exact requirements.
- Penalties/Warranty: Not specified; ATC/ATC may define penalties for SLA breaches in uploaded terms.
Key Specifications
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Product/Service: Comprehensive AMC/CMC for pre-owned servers and storage
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Scope: 24x7 service with 6-hour CTR critical support
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Assets: HP Pro Liant, HPE, IBM server/storage (pre-owned) likely in IIDL Suites
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Delivery/Support: Multi-vendor hardware support; enterprise-level maintenance
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Standards/Quality: Not explicitly specified; align with standard enterprise data-center AMC requirements
Terms & Conditions
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25% contract quantity/duration variation allowed by buyer
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Post-issuance adjustment of contract scope up to 25% with provider consent
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Lumpsum service scope may allow value adjustment up to 25% with consent
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Notably, EMD and explicit delivery timelines not provided in current data
Important Clauses
Payment Terms
Not specified in available terms; bidders should await ATC upload for exact milestones and invoicing
Delivery Schedule
Not specified; AMC typically aligns with ongoing service without fixed end date; check ATC for response times
Penalties/Liquidated Damages
Not specified; SLA-based penalties may apply per uploaded ATC terms
Bidder Eligibility
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Experience in AMC/CMC for enterprise servers and storage (HP, HPE, IBM)
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Capability to provide 24x7 support with 6-hour CTR response
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Compliance with multi-vendor service delivery in an East Delhi environment
Tender Data
Bid Details
Quantity
12
Bid Type
Two Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
8
Experience Required
7 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - Comprehensive Annual Maintenance Contract for Servers & Storage at IIDL Suites; HP Pro Liant HPE IBM; Comprehensive Maintenance Contract (CMC); All days on 24 by 7 basis with 6 Hrs CTR Critical support as a..
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
East
Delivery Pincodes
110091
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Sonia Singh | 110091,IIDL Suites, 4A, Mayur Vihar District Center, Sadhbhawna Marg, Delhi- 110091 | East | Delhi | 110091 | 12 | - | Number of months within the contract period for which service is required : 12 |
Authority Records
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Documents 7
GeM-Bidding-10056821.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
5
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Required Documents
GST registration certificate
PAN card
Experience certificates for AMC/CMC of servers & storage
Financial statements showing turnover & stability
EMD/Security deposit (as applicable by buyer ATC)
Technical bid documents and compliance statements
OEM authorization certificates for HP Pro Liant, HPE, IBM servers/storage
Any ATC/terms uploaded by the buyer
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for East Delhi AMC for pre-owned servers maintenance?
Bidders should monitor ATC uploads for exact documents (GST, PAN, experience), OEM authorizations for HP Pro Liant, HPE, IBM, and EMD details. Ensure 24x7 coverage with 6-hour CTR support and readiness for quantity/duration adjustments up to 25% per terms.
What documents are required for IFCI IIDL CMC tender 2026?
Submit GST certificate, PAN card, experience certificates for server/storage AMC, financial statements, EMD/security deposit, OEM authorizations, technical bid, and any ATC-compliant documents uploaded by the buyer.
What are the technical requirements for the AMC of servers?
No explicit specs; bidders should provide multi-vendor maintenance capability for HP Pro Liant, HPE, and IBM servers, with 24x7 support and 6-hour CTR, aligning with enterprise data-center maintenance standards.
When can contract scope be increased under this tender?
As per buyer clause, contract quantity or duration can be increased by up to 25% at contract issue and may be adjusted post-issuance with consent from the service provider.
What is the geographical scope of this maintenance tender?
The procurement is for services at IIDL Suites, East Delhi, Delhi 110031, requiring on-site and remote support for pre-owned servers and storage equipment.
What payment terms are expected for AMC contracts in DFS tenders?
Exact payment terms are not listed; typical models include monthly or milestone-based payments upon SLA adherence, pending ATC clarification from IFCI IIDL.
What is the eligibility criteria for bidders in this Delhi tender?
Eligible bidders must demonstrate enterprise AMC experience for multi-vendor servers/storage, provide OEM authorizations, and show capability to deliver 24x7 support with rapid response times per ATC terms.
How to verify compliance with required standards for this tender?
Check uploaded ATC/Buyer terms for any quality or security standards; ensure alignment with enterprise IT maintenance practices and OEM certifications for HP, HPE, and IBM platforms.