Coal India Limited CAMC for Desktop PCs Tinsukia Assam 109+23 Units CAMC 2026
Progress
Key Highlights
- • Office of Service Provider must be located in the state of the consignee (Assam) with documentary evidence
- • CAMC scope includes 132 desktops (109 off-warranty, 23 under-warranty until 04.02.2027)
- • Hardware, software, and OS-related maintenance including BIOS, drivers, and OS reinstall
- • Dedicated toll-free service number and a clear escalation matrix required
- • Contract quantity/duration adjustments up to 25% permitted post-issuance
Tender Overview
Coal India Limited invites proposals for a Comprehensive Annual Maintenance Contract (CAMC) for Desktop PCs at the Tinsukia, Assam location. The contract covers 109 off-warranty desktops and 23 under-warranty desktops, with CAMC commencing for the latter after warranty expiry on 04.02.2027 and continuing through the remaining contract period. Scope includes preventive and corrective maintenance of all hardware and internal components (motherboard, CPU, RAM, HDD/SSD, SMPS, cooling, ports, cables) and also software/operational fault rectification, OS installation/reinstallation, and device driver issues. The initiative targets uninterrupted desktop functionality and minimal downtime, with a distinct emphasis on rapid fault resolution and proper lifecycle support. The contract’s scale is defined by the total 132 desktops across a defined campus/office environment, with formal terms governing quantity adjustments up to 25% via contract variation.
Technical Specifications & Requirements
- **Comprehensive CAMC for 132 Desktop PCs (109 off-warranty, 23 under-warranty)
- 04.02.2027 onward for under-warranty PCs; remaining period for all devices
- Coverage includes hardware, electrical, electronic, and internal components: motherboard, processor, RAM, HDD/SSD, SMPS, CPU cabinet, cooling, CMOS battery, graphics card (if present), LAN, USB, display, audio ports, cables
- Fault coverage: power/boot, system hangs, RAM/HDD/SSD failures, overheating, display issues, network connectivity, BIOS/driver/OS errors, device recognition
- OS installation/reinstallation and driver/BIOS management as part of maintenance
- Service should support both preventive maintenance and corrective actions to ensure uptime
- Office/service provider must have a local presence in the consignee state
- Dedicated toll-free service number and escalation matrix to be provided
Terms, Conditions & Eligibility
- EMD: Not specified in provided data; bidders must verify at bid stage
- Delivery/Response: Preventive and corrective maintenance during contract period; OS-related services included
- Warranty/Support: CAMC covers devices post-warranty for 23 PCs from 04.02.2027
- Documentation: Proof of service capability, local presence, and escalation structure
- Penalties: Clause not detailed in provided data; check ATC/SOW attachments for SLAs
- Scope Change: Option clause allows up to 25% quantity/term variation with consent
- Provider Requirements: Dedicated service office in the state of the consignee; dedicated support numbers
- SOW: Refer to uploaded SOW for detailed scope and response times
Key Specifications
-
Product: Desktop PCs
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Quantity: 132 units (109 off-warranty, 23 under-warranty)
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Warranty transition: 23 PCs CAMC starts 04.02.2027
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Scope: preventive + corrective maintenance; OS install/reinstall
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Components covered: motherboard, CPU, RAM, HDD/SSD, SMPS, cabinet, cooling, CMOS, graphics (if any), LAN, USB/Display/Audio ports, cables
-
Service prerequisites: local service office in Assam; dedicated support line and escalation matrix
Terms & Conditions
-
Option clause allows up to 25% change in quantity/duration with consent
-
Dedicated service office in the consignee state; documentary evidence required
-
Dedicated toll-free service number and escalation matrix must be provided
Important Clauses
Payment Terms
Not detailed in data; verify in ATC/SOW attachments and tender documents
Delivery Schedule
CAMC coverage during contract period with OS-related maintenance; 23 PCs start CAMC from 04.02.2027
Penalties/Liquidated Damages
Not specified in provided data; refer to SOW for SLAs and penalties
Bidder Eligibility
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Demonstrated CAMC experience for desktop PCs in public/large enterprise environments
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Local presence in Assam with verifiable address
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Financial viability to support CAMC commitments and spare parts procurement
Tender Data
Bid Details
Quantity
132
Bid Type
Single Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
7 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - DESKTOP, LAPTOP, ALL IN ONE PC; ACER HLBS HP RDP IBALL LENOVO ODYSSEY VOLTRIQ HCL ASSEMBELED RDP FRONTECH BOC GEONIX LAPCARE DELL BENQ LENEVO AOC ZEBRONICS HLBS FOXIN ZEBSTER
Advisory Bank
ICICI
ePBG Percentage
5%
ePBG Duration (Months)
12
Payment Timelines
Payments shall be made to the Seller within 10 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Tinsukia
Delivery Pincodes
786181
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Munna Kumar | 786181,Office of the General Manager, North Eastern Coalfields Coal India Limited, Margherita Assam | Tinsukia | Assam | 786181 | 132 | - | Number of Resident engineers : 0 Number of technicians : 0 |
Authority Records
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Documents 8
GeM-Bidding-10056149.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
Buyer uploaded ATC document
ATC
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates of similar CAMC for desktop PCs
Financial statements or solvency proof
EMD/Security deposit documentation (as applicable)
Technical bid documents and certifications
OEM authorizations or service partner credentials
Proof of local presence in Assam (office address, contact details)
Frequently Asked Questions
Key insights about ASSAM tender market
How to bid for the CAMC for desktop PCs in Tinsukia Assam 2026?
To bid for Coal India Limited CAMC in Tinsukia, submit documents listed in the Terms: GST, PAN, financials, experience certificates, OEM authorizations, and proof of local Assam presence. Ensure 132 desktops coverage, OS reinstall capability, and a dedicated toll-free support line. Check ATC/SOW for SLA expectations and 25% variation rights.
What documents are required for CAMC tender in Assam?
Required documents include GST certificate, PAN, experience certificates for CAMC, financial statements, EMD documentation (if applicable), technical bids, OEM authorizations, and proof of Assam-based service presence. Ensure submission aligns with T&C and SOW attachments to avoid rejection.
What are the technical scope items for desktop CAMC in this tender?
Scope covers preventive and corrective maintenance of 132 desktops, including motherboard, CPU, RAM, HDD/SSD, SMPS, cabinet, cooling, CMOS, graphics (if any), LAN/USB/Display/Audio ports, cables; OS installation/reinstallation and driver/BIOS management; fault rectification for power, hangs, overheating, and network issues.
When does CAMC coverage start for under-warranty desktops in Assam?
CAMC for the 23 under-warranty desktops starts from 04.02.2027 after the warranty expiry and continues for the remaining contract period, with the 109 off-warranty desktops included for ongoing CAMC during the contract term.
What are the key eligibility criteria for the Assam CAMC bid?
Eligibility requires proven CAMC experience for desktop PCs, a verifiable Assam presence, and financial stability. Bidders should provide relevant certifications and previous project references to demonstrate capability to manage 132 desktops with OS/software support.
What are the escalation and service support requirements for bidders?
Bidders must provide a dedicated toll-free number and an escalation matrix with contact details. Local service office proof is required, ensuring timely fault escalation and response within the contract’s uptime objectives.
What is the scope of 25% variation allowed in the contract?
The buyer can increase or decrease contract quantity or duration up to 25% at contract issue and up to 25% post-issuance. Any scope change requires the service provider’s consent and should be documented through contract amendments.
What is the overall desktop count covered under the CAMC at Coal India?
Total desktops covered are 132: 109 not under warranty and 23 under-warranty. The 23 under-warranty units start CAMC on 04.02.2027, while the 109 off-warranty units receive CAMC for the full contract duration.