Bids are Invited For Custom Bid for Services - Rate Contract for repair servicing maintenance of parts of Paper Shredder in CENTRAL DELHI, DELHI

Details are provided in the tender document.

A1: To be eligible for this tender, bidders must have an average annual turnover of at least INR 20 lakhs over the last three financial years and two years of experience in similar service. MSEs are exempt from these criteria under specific conditions.

A2: Bidders need to submit documentation including Experience Criteria, Bidder Turnover, OEM Authorization Certificates, and any additional documents mentioned in the ATC. All required documents must be uploaded electronically via the GeM portal.

A3: A total EMD of INR 26,000 must be submitted with the bid. This amount is refundable after the bidding process, subject to the terms defined in the bid. MSEs can seek an exemption from EMD by submitting valid supporting documents.

A4: The bid starts on December 18, 2024, with a closing date of January 8, 2025, at 14:00 hours. The opening of the bids will occur on the same day at 14:30 hours.

A5: Payment terms are outlined in the provided documentation and generally require the submission of financial documents detailing price breakdowns and ensuring compliance with the scoped services.

A6: Startups are not exempt from the experience and turnover criteria as is the case with MSEs. They must provide evidence of their capability to provide the required services.

A7: The evaluation will use a Total value-wise evaluation method, focusing on bidders' financial and past project experiences as well as adherence to technical specifications.

A8: Services are to be provided at the address of the consignee: ADG Adm and Coord, QMG Branch, Sena Bhawan, New Delhi, Delhi.

A9: Bids that do not meet the technical specifications or do not provide supporting documentation for exemptions will be disqualified from evaluation.

A10: All documents must be submitted electronically through the GeM portal. Physical submissions are not accepted as part of this tender process.

A11: Yes, compliance with all applicable regulatory and statutory requirements is mandatory for the services offered under this tender.

A12: Penalties are defined within the tender document and may include financial penalties or contract termination depending on the severity of the breach.

A13: Yes, bidders must have an office located in the state of the consignee to facilitate service delivery and support.

A14: The performance will be monitored through the submission of reports and through regular assessments as outlined in the service Level Agreement.

A15: The contract duration is set for one year, starting from the date of the contract signing, with provisions for potential extension under agreed conditions.