Food Corporation Of India AMC for Integrated Security and Surveillance System Maintenance in Gurgaon Haryana 2026
Progress
Tender Overview
Organization: Food Corporation Of India (FCI) under the Department Of Food And Public Distribution. Product/Service: AMC for Integrated Security and Surveillance System—maintenance of 21 CCTV and 2 DVR, with hardware, software, networking covered; consumables included in contract cost. Location: GURGAON, HARYANA - 122001. Estimated value: ₹15,500. Scope includes service delivery, on-site maintenance, and ongoing support; no BOQ items specified. Unique clause allowing up to 25% contract quantity or duration adjustment; obligations extend to supplier consent for scope changes. This tender targets established security service providers with in-state presence and strong post-sales support capabilities.
Technical Specifications & Requirements
- No formal technical specs published; tender emphasizes multi-domain AMC coverage: CCTV cameras, DVRs, and associated hardware/software upkeep.
- Required capabilities likely include: timely fault diagnosis, on-site repair, software updates, networking configuration, and consumables management.
- Contracts require dedicated service office in the consignee's state and a dedicated toll-free support line for service delivery.
- Compliance expectations imply submission of relevant certifications and documents as per ATC/Corrigendum; OEM/partner arrangements may be scrutinized for liability and performance.
- Delivery/response commitments and SLAs are implied by standard AMC practice, with an emphasis on uninterrupted surveillance operations and data integrity.
Terms, Conditions & Eligibility
- 25% increase/decrease scope clause at contract issue with up to 25% post-issue adjustment permissible; lump-sum scenarios allow scope/value expansion with bidder consent.
- Prohibition on assignment or subcontracting without explicit buyer consent; joint and several liability clause retained.
- Service office must be located in the state of the consignee; evidence to be submitted.
- Dedicated toll-free service contact required for bidder/OEM; documentation to accompany bid submission.
- Missing any required certificates/documents can lead to bid rejection; ensure upload of all requested items per Bid Document/ATC/Corrigendum.
Key Specifications
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Security system maintenance scope for 21 CCTV cameras and 2 DVRs
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Inclusion of hardware, software, networking, and consumables within contract cost
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In-state service office requirement with documentary evidence
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Dedicated toll-free service support line for rapid issue resolution
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No BOQ items published; focus on AMC service capability and post-sales support
Terms & Conditions
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Key Term 1: 25% quantity/duration adjustment permitted at contract issue; bidder consent required for scope changes
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Key Term 2: No assignment or subcontracting without prior written buyer consent; joint liability retained
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Key Term 3: Service office must be located in the consignee state; dedicated toll-free support line required
Bidder Eligibility
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In-state presence with an office in Haryana for service delivery
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Proven AMC experience for CCTV/Surveillance systems
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Ability to provide turnkey consumables and ongoing support within contract
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Compliance with certificate submission and procurement terms
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
60 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Experience Required
1 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
AMC of Integrated Security and Surveillance System - maintenance of 21 CCTV and 2 DVR; Comprehensive; Hardware, Software, Networking System; Consumables to be provided by Service Provider (included in the contract cost)
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Gurugram
Delivery Pincodes
122015
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Darshna Kumari | 122015,INSTITUTE OF FOOD SECURITY, FOOD CORPORATION OF INDIA, SECTOR 18, PLOT NO.87, GURGAON, HARYANA | Gurugram | Haryana | 122015 | Project / Lumpsum Based | - | - |
Authority Records
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Documents 4
GeM-Bidding-9961603.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
6
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Required Documents
GST registration certificate
PAN card
Experience certificates demonstrating AMC of security systems
Financial statements or turnover proof
EMD documentation (if applicable) or alternative security
Technical bid documents and compliance certificates
OEM authorization or partner agreements (if any)
Evidence of in-state service office location
Dedicated toll-free support contact details
Frequently Asked Questions
Key insights about HARYANA tender market
How to bid for the CCTV maintenance tender in Gurgaon Haryana 2026?
Bidders must meet in-state service office requirements, submit GST, PAN, experience certificates, financial statements, and EMD documents if applicable. Include OEM authorizations and technical compliance where required. Follow the bidder submission checklist, ensure dedicated toll-free support details, and confirm adherence to the 25% scope adjustment clause during contract finalization.
What documents are required for FCI AMC procurement in Haryana?
Submit GST certificate, PAN card, experience certificates for security systems AMC, financial statements, and EMD documents. Provide technical bid documents, OEM authorizations if applicable, and evidence of an in-state service office. Upload certifications per ATC/Corrigendum to avoid rejection.
What are the service requirements for CCTV maintenance under this tender?
The contract covers maintenance of 21 CCTV and 2 DVR units, including hardware, software, networking, and consumables within the contract cost. A dedicated toll-free support line must be available, with a service office in Haryana to ensure timely fault resolution and on-site visits as required.
What is the scope adjustment allowed under the 25% clause in this tender?
The buyer may increase or decrease contract quantity or duration by up to 25% at the time of contract issuance, with post-issuance adjustments also capped at 25%. For lumpsum service contracts, scope/value could expand with the service provider's consent and approval from the buyer.
What are the payment terms and penalties for non-performance in this AMC?
Payment terms align with standard AMC practice; however, specific terms are not detailed in the available data. Bidders should expect milestone-based or monthly payments and potential penalties/LD for non-performance as per general contract norms, along with performance security as applicable.
How can I demonstrate in-state service capability for this Gurgaon tender?
Provide documentary evidence of a Haryana-based service office, a dedicated toll-free support line, and a track record of CCTV/DVR AMC with similar scope. Include client references, maintenance SLAs, and response times to validate local service delivery readiness.
What standards or certifications are required for this security system AMC?
While no explicit standards are listed, bidders should attach relevant certifications for security systems maintenance, OEM authorizations, and any IS/ISO or BIS certifications applicable to CCTV hardware and software maintenance to strengthen eligibility.
When is the bid submission deadline for the FCI Gurgaon AMC?
Exact submission deadlines are not provided in the available data. Bidders should monitor the portal for the bid notice, complete all mandatory document uploads, ensure state-based office proof, and submit the bid with all required certificates per the ATC.