Indian Army AMC of Integrated Security & Surveillance System for 25 Cameras Maintenance 2026

Tender Overview

The Indian Army seeks an annual Maintenance Contract (AMC) for 25 Cameras under the category of Integrated Security and Surveillance System, covering hardware, software, wireless and networking components with consumables included in contract cost. Estimated value: ₹90,000. Location details are not specified. Scope includes monthly preventive maintenance, camera cleaning, focus/alignment, and image quality checks, along with network cable health assessments. The vendor must respond to complaints within 24 hours, replace defective parts with new or higher-specification components, and provide emergency service every day. Compliance with government security instructions and safety regulations is mandatory. The contract emphasizes non-refurbished parts and a minimum warranty of 12 months on replaced parts or remaining AMC period.

Technical Specifications & Requirements

• Project scope: AMC for 25 Cameras (ASC (Sup) Type 'C') with consumables included.
• Maintenance cadence: Preventive maintenance on a monthly basis; routine cleaning and lens alignment.
• Performance checks: Verify focus, alignment, image quality; assess network connectivity and cable health.
• Response window: Attending all complaints within 24 hours of reporting; emergency service available daily, including holidays.
• Parts policy: All defective parts replaced with new parts or higher specifications; no refurbished/repaired parts without written permission; warranty on replaced parts minimum 12 months or balance AMC period.
• Compliance: Adhere to all applicable Govt of India security instructions and safety regulations.
• Documentation: PAN, GSTIN, and MSME certificates must be attached; retention of copies during AMC.

Terms, Conditions & Eligibility

• EMD/guarantee: Not explicitly stated in data; bidders must ensure compliance with standard security tender practices.
• Eligibility: Must attach PAN, GSTIN, and MSME certificate; demonstrate ability to perform preventive maintenance on surveillance systems.
• Delivery/turnaround: Not a product shipment tender; maintenance services to be delivered per monthly schedule and on-call basis.
• Warranty/penalties: Minimum 12 months warranty on replaced parts or balance AMC; penalties for delayed response to complaints are implied via service commitment.
• Documentation: Include OEM authorizations if required, along with technical bid documents and maintenance history.
• Regulatory: Compliance with Government of India security instructions and safety rules during work.