DLR Department of Land Resources Photocopier Maintenance Tender Central Delhi 2026 ISO & OEM Authorized Service Provider

Tender Overview

The Department of Land Resources (Central Delhi, 110002) invites bids for Full Service and Maintenance Contracts of Photocopier Multifunction Machines (MFM) from OEM Authorized Service Providers for Ricoh, Sharp, Xerox, Canon brands. Estimated value is ₹12,40,000. Service scope includes on-site maintenance, parts, and consumables management with buyer-supplied paper and vendor-supplied toner/cartridges where applicable. Bidder must demonstrate OEM authorization with two-brand partnerships, plus Delhi GST registration and a Delhi service center. Unique terms include a 6-hour on-call service response and 48-hour resolution or alternate solution, ensuring uninterrupted office productivity.

Technical Specifications & Requirements

• Product category: Full service and maintenance for Photocopier/MFM (Ricoh/Sharp/Xerox/Canon) under OEM Authorized Service Provider.
• Service level: On-call response within 6 hours of call registration; if not resolved within 48 hours, an alternate solution must be provided.
• Delivery/installation footprint: Service office must be located in the state of Consignee; GSTIN and PAN to be provided; proof of Delhi service center required.
• Documentation: OEM authorization letters, two-OEM partnership proof, GST certificate, PAN card, and service center proof in Delhi.
• Financial terms: Estimated contract value of ₹12.40 Lakh; 25% quantity/ scope adjustment permitted at contract issue or during execution per ATC terms.
• Compliance: OEM authorization, TAM/MAF forms signed, and adherence to buyer-specified paper and toner provisions.

Terms, Conditions & Eligibility

• EMD: Not specified in data; ensure acceptance based on vendor policies or internal ATC.
• Eligibility: Bidders must be OEM-authorized partners of at least two OEMs and upload ink-signed MAFs.
• Service obligation: 6-hour response and 48-hour resolution; alternative solution if delayed beyond 48 hours.
• Documentation: GSTIN Delhi, PAN, past-project experience proofs, and proof of service center in Delhi.
• Financial standing: Bidder should not be under liquidation or bankruptcy; bid to include an undertaking.
• Additional: Ensure submission of all required certificates and compliance with ATC and corrigenda.