DLR Department of Land Resources Photocopier Maintenance Tender Central Delhi 2026 ISO & OEM Authorized Service Provider
Bid Publish Date
01-Jun-2026, 12:57 pm
Bid End Date
11-Jun-2026, 1:00 pm
Value
₹12,40,000
Location
Progress
Key Highlights
- • OEM Authorized Service Provider required with two-brand authorization
- • On-site service within 6 hours of call; alternate solution within 48 hours if unresolved
- • Proof of Delhi service center and Delhi GST registration mandatory
- • MAF signed by partners; GSTIN and PAN documentation mandatory
- • Estimated contract value ₹12,40,000 with potential 25% scope/quantity adjustment
- • Past experience proofs acceptable via contracts, invoices, client certificates
Tender Overview
The Department of Land Resources (Central Delhi, 110002) invites bids for Full Service and Maintenance Contracts of Photocopier Multifunction Machines (MFM) from OEM Authorized Service Providers for Ricoh, Sharp, Xerox, Canon brands. Estimated value is ₹12,40,000. Service scope includes on-site maintenance, parts, and consumables management with buyer-supplied paper and vendor-supplied toner/cartridges where applicable. Bidder must demonstrate OEM authorization with two-brand partnerships, plus Delhi GST registration and a Delhi service center. Unique terms include a 6-hour on-call service response and 48-hour resolution or alternate solution, ensuring uninterrupted office productivity.
Technical Specifications & Requirements
- Product category: Full service and maintenance for Photocopier/MFM (Ricoh/Sharp/Xerox/Canon) under OEM Authorized Service Provider.
- Service level: On-call response within 6 hours of call registration; if not resolved within 48 hours, an alternate solution must be provided.
- Delivery/installation footprint: Service office must be located in the state of Consignee; GSTIN and PAN to be provided; proof of Delhi service center required.
- Documentation: OEM authorization letters, two-OEM partnership proof, GST certificate, PAN card, and service center proof in Delhi.
- Financial terms: Estimated contract value of ₹12.40 Lakh; 25% quantity/ scope adjustment permitted at contract issue or during execution per ATC terms.
- Compliance: OEM authorization, TAM/MAF forms signed, and adherence to buyer-specified paper and toner provisions.
Terms, Conditions & Eligibility
- EMD: Not specified in data; ensure acceptance based on vendor policies or internal ATC.
- Eligibility: Bidders must be OEM-authorized partners of at least two OEMs and upload ink-signed MAFs.
- Service obligation: 6-hour response and 48-hour resolution; alternative solution if delayed beyond 48 hours.
- Documentation: GSTIN Delhi, PAN, past-project experience proofs, and proof of service center in Delhi.
- Financial standing: Bidder should not be under liquidation or bankruptcy; bid to include an undertaking.
- Additional: Ensure submission of all required certificates and compliance with ATC and corrigenda.
Key Specifications
-
Product/service: Full service and maintenance for Photocopier Multifunction Machines (MFM) from Ricoh/Sharp/Xerox/Canon
-
Estimated contract value: ₹12,40,000
-
Delivery/installation: Delhi-based service center; GSTIN Delhi
-
Response time: 6 hours; resolution time: 48 hours or alternate solution
-
Only OEM-authorized service providers; two OEM partnerships required
-
Buyer-supplied paper; toner/cartridge to be supplied by service provider where applicable
Terms & Conditions
-
25% contract quantity/duration flexibility at issue or during execution
-
Must upload OEM authorization and two-brand MAFs
-
Service center proof in Delhi and Delhi GST registration mandatory
Important Clauses
Payment Terms
Not specified in data; ensure alignment with standard tender terms and ATC if provided
Delivery Schedule
On-site service within 6 hours of call; alternate solution within 48 hours if unresolved
Penalties/Liquidated Damages
Not explicitly stated; ensure compliance with 6/48 hour SLA and any ATC penalties
Bidder Eligibility
-
OEM-authorized partner of at least two brands
-
Delhi GST registration and PAN
-
Proof of Delhi service center
-
Past experience with photocopier MFMs or similar service contracts
Tender Data
Bid Details
Quantity
54000
Bid Type
Two Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Requirements
Min. Avg. Annual Turnover
50
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines MFM; RICOH SHARP XEROX CANON; OEM Authorised Service Provider; Paper to be provider by Buyer; Tonner/Cartridge to be provider by Service Provider.; Not Applicable;..
Authority Records
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Documents 3
GeM-Bidding-9395434.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
GST registration certificate (Delhi)
PAN card
Proof of service center in Delhi
OEM authorization/certificates for at least two OEM brands
Past project experience proofs (contracts, invoices, client certificates)
MAF (Manufacturer Authorization Form) ink-signed for two OEM partnerships
Bidder undertakings on non-liquidation/bankruptcy
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for the photocopier maintenance tender in central Delhi 2026?
To bid, ensure OEM authorization for two brands, provide Delhi GST registration, PAN, and proof of a Delhi service center. Include past-experience proofs and signed MAFs. The contract value is ₹12,40,000 with a 6-hour on-call SLA and 48-hour resolution requirement.
What documents are required to participate in the Delhi photocopier tender?
Submit GSTIN Delhi, PAN, proof of Delhi service center, OEM authorization letters for two brands, MAFs signed, and past project experience proofs (contracts, invoices or client certificates). Include undertaking confirming no liquidation or bankruptcy.
What are the technical service requirements for this MFM contract in Delhi?
Requirements include on-site maintenance within 6 hours of call, resolution or alternate solution within 48 hours, vendor-supplied toner/cartridge where applicable, and paper supplied by the buyer. Service must be from an OEM-authorized partner with two brands.
What is the estimated contract value and price adjustments allowed?
Estimated value is ₹12,40,000. A 25% scope or quantity adjustment is allowed either at contract issue or during execution, with buyer consent or ATC terms. This flexibility applies to lump-sum service contracts.
What are the eligibility criteria for past project experience in this tender?
Acceptable proofs include contract copies with invoices and bidder self-certification, execution certificates from clients, or third-party notes. Any of these documents may establish prior service/execution experience for photocopier maintenance.
What are the SLA penalties if the service is not resolved on time?
Failure to resolve within 48 hours requires offered alternative solutions. While explicit LD terms are not provided, bidders should prepare for escalation and continuous service commitments in line with ATC and contract norms.