Open Tender for Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp,Annual Maintenance in KHORDHA, ODISHA

The eligibility requirements for participating in the tender include being a registered entity, possessing at least three years of experience in providing maintenance services for similar IT equipment, and submitting relevant contracts or proof of previous services.

Bidders must submit various certificates including experience criteria documentation, proof of turnover for the last three years, and any specific certificates requested in the Additional Terms and Conditions outlined in the tender document.

Vendors can register for the tender by following the guidelines provided in the tender document. They must ensure all documents are complete and submitted electronically through the official bidding portal specified in the document.

Accepted document formats for submissions include PDF files or other formats specified in the tender document. Bidders must ensure that their submissions comply with the outlined formats to facilitate smooth evaluation.

The key technical specifications for the maintenance service include bi-monthly preventive maintenance, on-site service, and basic maintenance of operating systems, office suites, and necessary updates for the installed hardware.

Bidders are required to uphold specific quality standards as outlined in the maintenance terms of the tender document. This includes following operational best practices, compliance with IT standards, and achieving customer satisfaction through efficient service delivery.

Yes, bidders are encouraged to comply with the 'Make in India' policies, promoting local manufacturing and services while submitting bid documentation. Compliance and evidence of local content may enhance the bid’s competitiveness.

No, this tender does not require an Earnest Money Deposit (EMD). However, bidders must substantiate their capability and financial stability through other documentation.

While a performance security is not specified for this tender, successful bidders may be required to submit performance guarantees or other financial instruments acceptable to the issuing authority as determined during contract finalization.

The payment terms for the services rendered will be defined in the contract post-award. It is anticipated that remuneration will be linked to completed service milestones set forth in the maintenance agreement.

Pricing will primarily be evaluated based on the total value of the bid concerning the scope of services. Bidders are encouraged to present competitive pricing while ensuring quality service delivery.

Bidders will be notified of the results of the evaluation following the completion of the assessment process, with details disseminated through the official portal linked to the tender announcement.

Currently, there are no specific benefits for MSEs regarding experience or turnover exemptions in this tender. All bidders are required to meet the same experience and financial criteria.

Vendors can ensure compliance by integrating local sourcing and adhering to procurement guidelines detailed in the tender documentation, following best practices that align with local policies. This includes submitting evidence of local manufacturing where applicable.

Bidders may seek clarifications regarding any aspect of the tender by contacting the designated officials as listed in the associated documentation before the conclusion of the bid submission period.