Indian Audit And Accounts Department Desktops/Laptops & Peripherals AMS Tender 2026 India

Tender Overview

The opportunity is an Annual Maintenance Service (AMS) for Desktops, Laptops and Peripherals under the umbrella of the Indian Audit And Accounts Department. The scope references multiple brands, including ACER, HP, CANON, EPSON and likely printers and scanners, with an estimated value of ₹20,000. The location is not specified, but the contract requires an authorized service provider with state-level presence. A key differentiator is the 25% variation clause on contract quantity or duration at issue time and post-issuance, binding bidders to revised terms. This tender emphasizes OEM authorization, service support capabilities, and strict documentation compliance.

Technical Specifications & Requirements

• No technical specifications are published in the tender data. However, the Terms & Conditions describe service delivery expectations and eligibility prerequisites.
• Service provider must have an existing office in the consignee state and provide documentary evidence.
• A dedicated toll-free service number and an escalation matrix must be provided by the bidder/OEM.
• OEM Authorization/Manufacturer Authorization is required when bidding through authorized distributors or service providers.
• The contract mandates salary/wage payments to deployed staff before claiming reimbursement, with statutory documents (PF, ESIC) and bank statements.
• Past experience evidence can be submitted as contract copies, client certificates, or invoices with self-certification; no single definitive format is mandated.
• No BOQ items are published; the procurement focuses on service capability and compliance documentation rather than hardware quantities.
• Emphasis on timely service, risk sharing, and non-assignment/sub-contract restrictions, with joint liability for performance.

Terms & Eligibility

• 25% option clause on quantity/duration at contract issue, binding on revised terms.
• No contract assignment or sub-contract without prior written consent from the buyer; joint liability remains with the original bidder.
• Bidder must not be in liquidation or similar distress; an undertaking is required.
• OEM authorization must be provided; dedicated service office in the consignee state is mandatory.
• Dedicated service support number and escalation matrix are required.
• Documentation: ensure all certificates and documents listed in the bid document/ATC are uploaded; missing documents may lead to rejection.