Indian Army Microsoft Office 2021 Procurement Tender India 2026 ISO 9001 service centres

Tender Overview

The Indian Army, under the Department of Military Affairs, is tendering for the supply, installation, testing, and commissioning of Microsoft Office 2021 software, including operator training and any statutory clearances. The scope includes the Data Sheet alignment with offered product parameters and a 25% quantity flex to be exercised at contract placement or during the currency. The vendor must maintain ISO 9001 certification, establish functional service centres in each consignee state (within 30 days of award if not on-site warranty), and provide a dedicated toll-free service line with an escalation matrix. This procurement emphasizes rigorous data-sheet verification and post-sale support logistics to ensure compliant deployment across sites.

Technical Specifications & Requirements

• Product/service: Microsoft Office 2021 software with supply, installation, testing, commissioning, and operator training
• Quality standard: ISO 9001 (vendor or OEM) required; data sheet must match technical parameters
• Data handling: Upload Data Sheet; ensure no unexplained mismatch between bid and product specs
• Delivery/installation: Scope includes installation, commissioning, and user training; statutory clearances if any
• Serviceability: Functional Service Centre in each consignee location; establish within 30 days of award; on-site warranty exceptions apply
• Support: Dedicated toll-free service line; complete escalation matrix for service support
• Option clause: Quantity may be increased up to 25% during or after contract; delivery timing adjusts accordingly

Terms, Conditions & Eligibility

• ISO 9001 certification for bidder or OEM mandatory
• Service Centre existence in every consignee state; establish within 30 days post-award; evidence required
• Dedicated toll-free service number and an explicit escalation matrix
• Data Sheet alignment: Data Sheet must precisely reflect product parameters; mismatches may lead to rejection
• Documentation: PAN, GSTIN, cancelled cheque, EFT mandate; data sheet and certificates required with bid
• Quantity flexibility: Option clause allows up to 25% variation; formal delivery plan aligned with extended periods