Indian Navy EPABX Customized AMC/CMC Tender West Delhi 2026 for Panasonic and Coral Pre-owned Systems
Progress
Tender Overview
The opportunity is issued by the Indian Navy (Department of Military Affairs) for a Customized AMC/CMC of pre-owned EPABX systems from Panasonic and Coral, with a monthly maintenance contract. Location: WEST DELHI, DELHI - 110008. Scope focuses on service and support for existing EPABX setups, with no BOQ items currently listed. Unique clauses include a dedicated service provider office in the consignees’ state, a toll-free service line, and an escalation matrix. A 50% quantity/duration adjustment clause is applicable at contract issuance and during execution for lumpsum-based services. This tender emphasizes ongoing maintenance rather than new equipment supply.
- Organization: Indian Navy
- Product/Service: Customized AMC/CMC for Pre-owned EPABX (Panasonic, Coral)
- Location: West Delhi, Delhi 110008
- Estimated Value/EMD: Not disclosed
- Key differentiator: Mandatory local service presence, dedicated support numbers, escalation process, and flexible contract quantity/duration terms
- Context: Supports ongoing operation of pre-owned EPABX systems under a formal maintenance contract.
Technical Specifications & Requirements
- Category: Comprehensive Maintenance Contract (CMC) for pre-owned EPABX equipment from Panasonic and Coral; monthly cadence.
- Service setup: Office of service provider must be located in the state of the consignee; documentary evidence required.
- Support capabilities: Dedicated toll-free service number and a documented Escalation Matrix for rapid issue resolution.
- Tender terms: 50% option clause allows quantity/duration adjustment up to 50% at contract issue; post-issue adjustments up to 50% with provider consent.
- BOQ: No items listed; emphasis on ongoing maintenance rather than hardware procurement.
- Compliance: No technical specs provided beyond brand/category; focus is on service performance and responsiveness.
Terms, Conditions & Eligibility
- Office location requirement: Service provider must have an office in the consignee state with documentary evidence.
- Financial health: Bidder must not be under liquidation, court receivership, or bankruptcy; bidder to upload an undertaking.
- Service commitments: Dedicated toll-free support line and an Escalation Matrix for service incidents.
- Quantity/duration flexibility: 50% adjustment allowed at contract issuance and during execution for lumpsum-based services, with bidder consent.
- Documentation: Compliance with buyer ATC; ensure submission of required attestations and organizational certifications.
- Warranty/penalties: Not specified; penalties not detailed in available data.
Key Specifications
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Product/service names: Pre-owned EPABX maintenance, Panasonic and Coral systems
-
Quantities/capacity: Not specified (monthly maintenance contract)
-
EMD/Estimated value: Not disclosed in available data
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Experience: Prior AMC/CMC for similar telecommunication equipment desirable
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Quality/compliance: Local service office evidence; toll-free support; escalation matrix
Terms & Conditions
-
Office of service provider must be located in consignee state with documentary proof
-
Dedicated toll-free support line and a documented escalation matrix required
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50% contract quantity/duration adjustment allowed at issuance and during execution
Important Clauses
Payment Terms
Not specified in available data; ATC may define future terms
Delivery Schedule
Monthly maintenance cadence implied; no explicit delivery timeline provided
Penalties/Liquidated Damages
Not detailed in provided tender data
Bidder Eligibility
-
Not under liquidation, court receivership, or bankruptcy
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Demonstrable local service capability in the consignee state
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Experience in AMC/CMC for EPABX or similar telecom equipment
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
10
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Customized AMC/CMC for Pre-owned Products - EPABX; Panasonic and Coral; Comprehensive Maintenance Contract (CMC); monthly; Yes
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
26
Delivery Details
Delivery Locations
1
Delivery Cities
South West delhi
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | South West delhi | South West delhi | - | - | 1 | - | Number of months within the contract period for which service is required : 24 |
Authority Records
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Documents 8
GeM-Bidding-9927812.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
Required Documents
GST registration certificate
PAN card
Experience certificates (related AMC/CMC for EPABX or similar systems)
Financial statements (latest, to demonstrate financial health)
EMD documents (if applicable per ATC)
Technical bid documents and compliance certificates
OEM authorizations for Panasonic and Coral (pre-owned EPABX maintenance experience)
Documentary evidence of local service office in the consignee state
Escalation matrix and toll-free service contact details
Undertakings confirming non-liquidation and verifications requested in terms
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for EPABX maintenance tender in West Delhi 2026?
Bidders must meet eligibility criteria including non-liquidation, maintain a local service office in the consignee state, and provide an undertakings with the bid. Submit GST, PAN, experience certificates, financial statements, and OEM authorizations for Panasonic and Coral. Ensure a dedicated toll-free support line and an Escalation Matrix are provided as part of the technical bid.
What documents are required for EPABX AMC bid in Delhi?
Required documents include GST registration, PAN, experience certificates in AMC/CMC for telecommunication equipment, financial statements, OEM authorizations for Panasonic and Coral, evidence of local service office, and a documented escalation matrix with toll-free contact numbers for service support.
What are the key service terms for the Indian Navy EPABX CMC tender?
Key terms include a monthly CMC for pre-owned EPABX (Panasonic/Coral), local service office in the consignee state, dedicated toll-free support, an escalation matrix, and a 50% quantity/duration adjustment at contract issuance and during execution.
What standards or certifications are required for EPABX AMC in Delhi?
While explicit standards are not listed, bidders should provide OEM authorizations for Panasonic and Coral and ensure service capability meets IS/industrial telecom maintenance norms. Local presence and documented support processes are essential per buyer terms.
When is the maintenance contract deadline for EPABX West Delhi?
No explicit bid deadline is provided in the data. Bidders should monitor tender ATC documents for submission timelines, and ensure readiness of all required documents, including local office proof and escalation details, before submission.
How to prove local service office for West Delhi EPABX tender?
Provide documentary evidence of a registered office in the consignee state, including address proofs, contact numbers, and a formal confirmation of service capabilities. This aligns with the purchaser’s requirement for local presence to ensure prompt support.