Indian Army Mobile Workstation Tender West Delhi DM A 2026 – Service & Support Requirements

Tender Overview

The Indian Army under the Department of Military Affairs invites bids for a Mobile Workstation procurement located in West Delhi, Delhi. The opportunity emphasizes post‑sale service with a dedicated toll-free support line and a clearly defined escalation matrix. Bidders must ensure presence or rapid establishment of service centers in states corresponding to consignee locations, with evidence of functional centers required before payment release. The contract includes standard financial and contractual safeguards, including non‑assignment, non‑sub‑contracting clauses, and evidence of stable financial standing. This tender uses formal documentation requirements and specifies acceptable past experience proofs. No BOQ items are listed, indicating a potentially broad equipment scope rather than a single SKU. Key differentiators include a mandatory service network, documented escalation procedures, and a readiness to establish service infrastructure within 30 days of award.

Technical Specifications & Requirements

• Service & Support: Dedicated toll‑free telephone line for service support; Escalation Matrix with direct telephone numbers.
• Service Centers: Functional center in the state of each consignee location for carry‑in warranty; on‑site warranty may nullify this requirement.
• Center Establishment: If absent at bid time, centers must be established within 30 days post‑award; payment linked to documentary evidence of center functionality.
• Documentation: Bidder must upload required certificates; failure to do so may lead to rejection.
• Past Experience: Acceptable proofs include contract copies with invoices, execution certificates, or client release notes.
• Additional: Prohibition on assignment/sub‑contract without buyer consent; bidder remains liable for performance.
• Vendor Code Docs: PAN, GSTIN, cancelled cheque, EFT mandate.
• BOQ: No items listed; indicates broad procurement rather than a fixed quantity.

Terms, Conditions & Eligibility

• EMD: Amount not disclosed in the tender data; ensure readiness to provide security as per terms.
• Financial Standing: Bidder must not be under liquidation or bankruptcy; sign an undertaking to this effect.
• Service Network: Must have or establish functional service centers; evidence required prior to payment release.
• Documentation: Upload all mandatory certificates and past experience proofs as per ATC.
• Compliance: No sub‑contracting without prior consent; contractual liability remains with the seller.
• Vendor Documentation: Include PAN, GSTIN, cancelled cheque, EFT mandate; ensure submission with bid.