Indian Army Department of Military Affairs Annual Maintenance Service for Desktops, Laptops & Peripherals 2026

Tender Overview

The Indian Army, Department of Military Affairs, seeks Annual Maintenance Service for a wide range of DESKTOPS, LAPTOPS and PERIPHERALS, including HP, Dell, Acer, Canon, Epson, Microtek, BPE UPS units and printers. Estimated contract value is ₹205,400.00, with no BOQ items listed. The procurement context centers on comprehensive maintenance across multiple OEMs and device types, emphasizing service continuity for desktop PCs, laptops, scanners, printers and UPS units. The absence of a populated BOQ suggests a framework AMC with flexible scope. A notable clause allows quantity/duration adjustments of up to 25% at contract issue and thereafter, binding bidders to revised terms. This procurement is positioned as a broad government AMC for military hardware.

Technical Specifications & Requirements

• Scope covers maintenance for: Desktop PCs, Laptops, Printers (Monochrome/Laser/Colour), Scanners, UPS (Offline 1 KVA, Online 5 KVA) and related peripherals from brands including HP, Dell, Acer, Canon, Epson, Microtek, BPE.
• No explicit itemized technical specs or performance criteria are listed in the BOM or tender data; bidders should assume standard AMC requirements such as routine service, preventive maintenance, fault diagnosis, parts replacement (as applicable), and SLA adherence for enterprise devices.
• The tender references an ATC/SOW attached by the buyer, implying additional scope details to be reviewed before submission. The estimate signals a moderate-value AMC with multi-brand support across desktops, laptops, printers and UPS equipment.

Terms, Conditions & Eligibility

• The buyer’s option clause permits +/- 25% revision in contract quantity or duration at issue and requires bidder acceptance of revised terms.
• EMD details are not specified in the excerpt; bidders should verify exact security deposit requirements in the ATC/SOW and ensure readiness for potential online or DD-based submission.
• No explicit payment terms or warranty terms are provided here; bidders must consult the ATC/SOW for payment milestones, warranty coverage, and penalties if any, and align with standard government AMC practices.
• Ensure compliance with organizational procurement guidelines, and prepare all standard corporate documents, OEM authorizations, GST/PAN credentials, and service capability evidence as required by the final tender terms.