District Treasury Office Ahmedabad Karel EPABX System AMC/CMC Tender Gujarat 2025 - Quarterly AMC for Pre-owned DS200
Progress
RAKey Highlights
- • OEM authorization mandatory with Manufacturer Authorization certificate
- • Dedicated toll-free telephone support and escalation matrix required
- • 25% contract quantity/duration flexibility at bid issue and post-issuance
- • Excess settlement option allows addon charges with proper documentation
- • No BOQ items; AMC/CMC for pre-owned Karel EPABX DS200 system
- • Estimated value ₹56,166; no explicit EMD amount published
- • Location: Ahmedabad, Gujarat; governance by District Treasury Office under Finance Department
- • Quarterly AMC cadence; aim for reliable post-warranty maintenance of EPABX
Tender Overview
The District Treasury Office Ahmedabad, Gujarat, is seeking a customized AMC/CMC for pre-owned Karel EPABX system (DS200). The procurement covers an Annual Maintenance Contract with quarterly service cadence. Estimated value is ₹56,166. No BOQ items are listed. The scope targets post-deployment support, fault resolution, and preventive maintenance for the existing DS200 configuration. Unique conditions include an option to adjust contract duration/quantity up to 25% at issuance and a potential excess settlement for addons, with mandatory OEM authorization and dedicated service channels. This procurement falls under government finance department oversight and emphasizes reliable, authorized maintenance for critical telecom endpoints.
Technical Specifications & Requirements
- Product/service: Customized AMC/CMC for pre-owned Karel EPABX system (DS200)
- Service cadence: Quarterly AMC within Gujarat region; maintenance window aligned to district treasury operations
- Documentation: OEM authorization/authorization from original service provider; dedicated toll-free service number; escalation matrix for rapid support
- Invoicing: Excess settlement option allows addons with documented justification; total invoice must stay within approved excess percentage
- Support: Mandatory dedicated support channels and clear escalation path; vendor must provide contact details and responses within predefined SLAs
- EMD/affidavits: Not explicitly specified; emphasis on authorized maintenance and OEM-backed service continuity
- Compliance: No explicit technical standards listed; emphasis on authorized OEM maintenance and reliable, accountable service
Terms, Conditions & Eligibility
- 25% variation clause: Contract quantity or duration may be adjusted up to 25% at issue and post-issuance
- OEM authorization: Bidders must submit Manufacturer Authorization Certificate detailing OEM details
- Support accessibility: Bidders/OEM must offer dedicated toll-free service and an escalation matrix
- EMD: Not specified in available data; ensure alignment with buyer terms while compiling bid documents
- Documentation: Include GSTIN, PAN, company credentials, relevant service experience, and OEM agreements if applicable
- Payment/penalties: Not clearly defined; ensure readiness to comply with standard govt procurement payment terms and service penalties
- Delivery/turnaround: No explicit delivery deadlines published; anticipate service-level expectations for incident response
Key Specifications
-
Product/service: Customized AMC/CMC for pre-owned Karel EPABX DS200
-
Cadence: Quarterly maintenance under Gujarat procurement
-
Documentation: OEM authorization and dedicated support numbers
-
Billing: Invoices may include addons under excess settlement with justification
-
Warranty/AMC scope: Post-deployment maintenance, fault resolution, preventive maintenance
Terms & Conditions
-
Option Clause allows up to 25% variation in quantity or duration
-
Excess settlement enables addon charges with supporting documents
-
OEM authorization required for bidding and service delivery
Important Clauses
Payment Terms
Excess settlement may apply; ensure addon charges are documented; invoice total must align with approved percentage.
Delivery Schedule
No explicit dates; anticipate quarterly service windows aligned to District Treasury Office Ahmedabad operations.
Penalties/Liquidated Damages
Not specified in data; bidder should confirm SLAs and potential penalties during bid submission.
Bidder Eligibility
-
Authorized service capability for Karel EPABX DS200 systems
-
OEM authorization or authorized distributor participation
-
Demonstrated experience in EPABX AMC/CMC for government entities
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | INTELLICON PRIVATE LIMITED Under PMA | 20-11-2025 16:24:55 | |
| 2 | Novatel Services Under PMA | 20-11-2025 16:03:52 | |
| 3 | UTTRANCHAL TELECOM PRIVATE LIMITED Under PMA | 20-11-2025 17:04:59 |
Reverse Auction Results Final Prices
These are the final prices after the reverse auction event. Prices may be lower than initial bids.
| Rank | Seller | Final Price | Item |
|---|---|---|---|
| L1 | INTELLICON PRIVATE LIMITED Under PMA Winner | ₹56,166 | Item Categories : Customized AMC/CMC for Pre-owned Products - karel epabx system; ds200; Annual Maintenance Contract |
| L2 | UTTRANCHAL TELECOM PRIVATE LIMITED Under PMA | ₹64,000 | Item Categories : Customized AMC/CMC for Pre-owned Products - karel epabx system; ds200; Annual Maintenance Contract |
| L3 | Novatel Services Under PMA | ₹72,500 | Item Categories : Customized AMC/CMC for Pre-owned Products - karel epabx system; ds200; Annual Maintenance Contract |
🎉 L1 Winner
INTELLICON PRIVATE LIMITED Under PMA
Final Price: ₹56,166
Contract / Result Documents 1
Please sign in or create an account to view contract details and download result documents.
Reverse Auction Schedule
Start
05-Dec-2025, 2:00 pm
End
06-Dec-2025, 2:00 pm
Duration: 24 hours
Reverse Auction Document
✅ RA concluded. Check financial results for final rankings.
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
60 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
50% Lowest Priced Technically Qualified Bidders
Tech Clarification Time
2 Days
Requirements
Experience Required
2 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Customized AMC/CMC for Pre-owned Products - karel epabx system; ds200; Annual Maintenance Contract (AMC); Quarterly; No
Authority Records
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Free consultation · 24h response
Documents 6
GeM-Bidding-8595217.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Manufacturer Authorization/ OEM authorisation certificate
Experience certificates for similar EPABX AMC/CMC projects
Financial statements (as requested by buyer terms)
Technical bid documents demonstrating service capability
Support contact details including dedicated toll-free number and escalation matrix
Frequently Asked Questions
Key insights about GUJARAT tender market
How to bid for EPABX AMC in Ahmedabad procurement 2025?
Bidders must submit OEM authorization, GST, PAN, and experience certificates for EPABX AMC/CMC. Provide dedicated support contact details and escalation matrix. Ensure compliance with 25% variation terms and potential excess settlement documentation; align bid with quarterly maintenance cadence for Karel DS200 in Gujarat.
What documents are required for Karel EPABX AMC tender in Gujarat?
Submit GST certificate, PAN card, OEM authorization, prior EPABX AMC/CMC experience certificates, financial statements, and technical bid documents. Include dedicated toll-free support details and escalation matrix. Ensure bid demonstrates ability to service pre-owned DS200 systems for Ahmedabad District Treasury Office.
What are the payment terms for this Ahmedabad AMC tender?
Exact payment terms are not fully specified; bidders should seek clarity. Expect government-standard procurement terms, and verify if any upfront payment, milestone payments, or penalties apply. Ensure invoicing aligns with excess settlement provisions and quarterly service delivery for EPABX DS200.
What is the contract variation limit for EPABX AMC in Gujarat?
The buyer allows up to 25% variation in contract quantity or duration at bid issue and post-issuance. Bidders must accept revised quantity/duration and incorporate this flexibility into project planning and resource allocation for DS200 maintenance.
What OEM requirements are needed for the EPABX tender in Ahmedabad?
Bidders must provide Manufacturer Authorization detailing OEM name, address, contact details, and service scope. The OEM authorization confirms the bidder’s ability to supply and maintain Karel EPABX DS200 and support ongoing service via authorized personnel.
What support channels are required for this EPABX AMC bid?
A dedicated toll-free service number and a formal escalation matrix are required. The bidder must ensure 24/7 or near-24/7 response capabilities with defined SLAs, ensuring rapid incident resolution for the District Treasury Office Ahmedabad.
When is the quarterly AMC for EPABX DS200 due in Gujarat?
The tender specifies a quarterly AMC cadence but no exact calendar dates. Bidders should align service visits with district operations, document service windows in the bid, and confirm scheduling with the District Treasury Office Ahmedabad upon award.
What is the estimated value of the EPABX AMC in Gujarat 2025?
The estimated contract value is ₹56,166. No EMD amount is published within the provided data. Bidders should verify funding, payment terms, and total contract value during the final bid submission to ensure compliance.