Primary and Secondary Education Karnataka Microsoft Software Support Tender 2026 Maintenance Services 200000
Progress
Tender Overview
The organization is the Department of Public Instruction under the Karnataka government, seeking Microsoft-based software support and maintenance services for ongoing assistance and application management. The estimated contract value is ₹200,000, with no BOQ items listed and no start/end dates publicly specified. The procurement scope covers Software Support Services 2.0 - Microsoft; Application Software; Maintenance Services; Ongoing Support; General Service Provider. A notable term allows the buyer to adjust contract quantity or duration by up to ±25% at contract issue and post-issuance, which bidders must accept. This tender emphasizes Microsoft software support and maintenance across associated applications within the education sector, with no explicit location details beyond the Karnataka context. The absence of detailed technical specs suggests bidders should prepare for standard MS software support, remote/onsite maintenance, and generic service delivery obligations, while remaining mindful of potential quantity/duration revisions under the option clause.
Technical Specifications & Requirements
- Product/Service: Software Support Services 2.0 - Microsoft, including maintenance for Application Software and ongoing support.
- Quantity/Value: ₹200,000 estimated value; no BOQ items specified.
- Delivery/Scope: General service provider for ongoing maintenance; no explicit installation or onsite rollout details.
- Standards/Certifications: Not specified in tender data; bidders should anticipate standard MS-supported maintenance practices.
- Special Clauses: Option clause permits ±25% variation in quantity or contract duration at issue and post-issuance; bidders must accept revised terms.
Terms, Conditions & Eligibility
- EMD/Security: Not disclosed in the tender data.
- Delivery Timeline: No explicit delivery timeline provided.
- Payment Terms: Not specified.
- Documentation: No list of required documents included; bidders should be prepared for typical govt tender submissions (GST, PAN, experience certificates) based on standard practice.
- Other Conditions: Scope limited to Microsoft software support and maintenance for educational applications; no start/end dates published.
- Evaluation: No criteria detailed; bidders should seek clarity during pre-bid or post-bid disclosures.
Key Specifications
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Product/service: Microsoft software maintenance and ongoing support
-
Estimated value: ₹200,000
-
Delivery/Scope: Maintenance for application software, general service provider
-
Option clause: ±25% quantity or duration at contract issue and post-issuance
Terms & Conditions
-
Option to adjust contract quantity/duration by ±25%
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MS software maintenance scope with no explicit SLAs listed
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EMD and payment terms not disclosed in data
Important Clauses
Payment Terms
Not specified in tender data; bidders should confirm during bid submission
Delivery Schedule
No explicit delivery timeline provided; bidders should seek clarifications
Penalties/Liquidated Damages
Not described in the available information; verify clause details in final tender documents
Bidder Eligibility
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Experience in Microsoft software maintenance for educational applications
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Financial capacity to undertake a ₹200,000 scope
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Compliance with standard government procurement submission requirements
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | PADMA SALES CORPORATION Under PMA | 16-02-2026 12:47:27 | |
| 2 | Shanti Enterprises Under PMA | 16-02-2026 12:12:51 |
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | Shanti Enterprises Under PMA | Item Categories : Software Support Services 2.0 - Microsoft; Application Software; Maintenance Services; Ongoing Supp | |
| L2 | PADMA SALES CORPORATION Under PMA | Item Categories : Software Support Services 2.0 - Microsoft; Application Software; Maintenance Services; Ongoing Supp |
Tender Data
Bid Details
Quantity
365
Bid Type
Two Packet Bid
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
3 Days
Requirements
Min. Avg. Annual Turnover
2
Experience Required
2 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Software Support Services 2.0 - Microsoft; Application Software; Maintenance Services; Ongoing Support; General Service Provider
Authority Records
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Documents 3
GeM-Bidding-8924488.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar software maintenance projects
Financial statements or turnover proof
EMD/Security deposit documents (if announced in terms)
Technical bid documents (methodology, service levels)
OEM authorizations or Microsoft service capability evidence
Any previous project completion certificates related to Microsoft software support
Frequently Asked Questions
Key insights about KARNATAKA tender market
How to bid for Microsoft software support tender in Karnataka 2026?
Bidders must submit standard government tender documents, including GST, PAN, and experience certificates. The tender targets Microsoft software maintenance for educational apps with an estimated value of ₹200,000. Ensure OEM authorizations and technical compliance are included, and clarify the ±25% option clause before submission.
What documents are required for Karnataka education software tender participation?
Required documents typically include GST certificate, PAN card, financial statements, experience certificates for similar maintenance, EMD (if specified), OEM authorization for Microsoft services, and technical bid detailing service levels and SLAs; ensure all copies are notarized or authenticated as per rules.
What are the technical specifications for MS software maintenance in this bid?
The tender specifies Software Support Services 2.0 for Microsoft with maintenance for application software and ongoing support. No explicit SLAs or version requirements are listed; bidders should demonstrate capability in Microsoft platform maintenance and provide a clear service-delivery approach.
When is the delivery timeline and payment terms for this Karnataka bid?
The tender data does not disclose a precise delivery timeline or payment terms. Prospective bidders should seek clarification from the issuing department and ensure readiness to meet standard government payment cycles and potential milestone-based payments once specified.
What is the EMD amount for the Microsoft services tender in Karnataka?
The EMD amount is not disclosed in the provided tender data. Bidders should verify the EMD requirement during pre-bid meetings or final bid documents and arrange payment according to the stated procedure.
What is the scope of the option clause for quantity/duration in this tender?
The buyer allows a ±25% change in contract quantity or duration at the time of contract issuance and after issuance. Bidders must accept revised quantities or durations, acknowledging potential shifts in scope before final award.
Which organization is procuring the Microsoft software maintenance tender in Karnataka?
The Primary and Secondary Education department under the Public Instruction Department of Karnataka is issuing the tender, focusing on Microsoft software support services and ongoing maintenance for educational applications.
What standards or certifications are expected for Microsoft service providers?
While the tender data does not specify standards, bidders should provide Microsoft-certified service capabilities, OEM authorizations, and relevant experience in MS software maintenance to demonstrate compliance with government procurement expectations.