ISRO Comprehensive AMC of cPCI Checkout System Tender Thiruvananthapuram Kerala 2026
Bid Publish Date
13-Oct-2026, 11:05 pm
Bid End Date
10-Nov-2026, 12:00 pm
Location
Progress
Key Highlights
- • OEM Authorization certificate required from the bidder
- • 50% quantity/duration flex allowed pre- and post-contract issuance
- • 1-year Comprehensive AMC for cPCI Checkout System
- • Location-based procurement in Thiruvananthapuram, Kerala
- • Mandatory detailed AMC offer with price split and compliance statement
- • Bid communications to reference vendor's AMC scope document
- • No BOQ items; focus on service levels and maintenance capabilities
- • Direct contact: Purchase & Stores Officer, ISRO/VSSC
Tender Overview
ISRO (Indian Space Research Organization), operating under the Department of Space, invites bids for a Comprehensive AMC of cPCI Checkout System for a 1-year period at Thiruvananthapuram, Kerala 695001. The contract targets maintenance, support services, and timely issue resolution for the cPCI checkout infrastructure. The opportunity requires submission of a detailed AMC offer with price split and compliance documentation, plus OEM authorization. The buyer’s flexibility clause permits up to 50% adjustment in contract quantity or duration prior to award, and post-award only up to 50% again. The scope is service-centric with emphasis on availability, response times, and warranty coverage aligned to the original equipment. The inclusion of an OEM authorization requirement differentiates the bid, ensuring genuine maintenance capability from an authorized partner.
Technical Specifications & Requirements
- Product category: Comprehensive AMC for cPCI Checkout System (1-year term)
- Location: Thiruvananthapuram, Kerala
- Immediate data points: no technical specs published in BOQ; ATC requires an explicit AMC offer with price split and a compliance statement
- Mandatory documents: OEM Authorization certificate, AMC compliance confirmation, and any system-level service level details
- Bid logistics: contact person for clarifications is the Purchase & Stores Officer; responses should reference the internal AMC scope document
- Evaluation focus: adherence to service levels, availability, response times, and OEM-supported maintenance capabilities
Terms, Conditions & Eligibility
- EMD/Performance Deposit: Not disclosed in tender data
- Delivery/Service Window: AMC to cover a 12-month period from contract award date
- Payment Terms: Not explicitly stated in the data; bidders should expect standard government payment cycles
- Documentation: Submission of detailed AMC offer with price split, compliance statement, and OEM Authorization certificate is mandatory
- Flexibility Clause: Quantity/Duration may be adjusted up to 50%; post-award adjustments also permissible within 50% scope
- Key Contacts: Syamraj R, Purchase & Stores Officer, email: [email protected]
Key Specifications
-
Product/service names: Comprehensive AMC for cPCI Checkout System
-
Scope: 1-year maintenance, support, and issue resolution
-
Location: Thiruvananthapuram, Kerala
-
Estimated value: Not disclosed
-
Experience: OEM-authorized maintenance capability required
-
Quality/standards: OEM-backed service standards implied
Terms & Conditions
-
50% quantity/duration variation permitted by the buyer at contract issue and again post-issuance
-
Must submit OEM Authorization certificate and compliance statements
-
AMC must cover a 12-month period with defined SLAs and response times
Important Clauses
Payment Terms
Not explicitly specified; bidders should anticipate standard government payment cycles following acceptance of AMC deliverables
Delivery Schedule
AMC to commence from contract award date for a 12-month coverage period
Penalties/Liquidated Damages
Not detailed in available data; bidders should seek clarification on SLA breach penalties during bid submission
Bidder Eligibility
-
Must hold OEM authorization for the cPCI Checkout System maintenance
-
Proven experience in comprehensive AMC for similar infrastructure
-
Financial viability to support a 12-month service contract
Tender Data
Bid Details
Quantity
1
Similar Category
Customized AMC/CMC for Pre-owned Products
Bid Type
Single Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
3 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Custom Bid for Services - Comprehensive AMC of cPCI Checkout System for a period of 1 Year
Advisory Bank
State Bank of India
ePBG Percentage
3%
ePBG Duration (Months)
14
Delivery Details
Delivery Locations
1
Delivery Cities
Thiruvananthapuram
Delivery Pincodes
695022
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Jomin Jose | 695022,CENTRAL STORES, RFF AREA, VIKRAM SARABHAI SPACE CENTRE, ISRO PO | Thiruvananthapuram | Kerala | 695022 | Project / Lumpsum Based | - | - |
Authority Records
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Documents 10
GeM-Bidding-10017806.pdf
Main Document
Other Documents
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Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Corrigendum Updates
2 Updates Update
Extended Deadline
10-Nov-2026, 6:30 am
Opening Date
11-Nov-2026, 6:30 am
Update
Extended Deadline
30-Oct-2026, 6:30 am
Opening Date
31-Oct-2026, 6:30 am
Categories
2
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Required Documents
Detailed AMC offer with price split
Compliance statement for the AMC
OEM Authorization certificate
Any system-level service scope and SLAs
Bidder contact details and authorized signatory
Company registration and GST where applicable
Frequently Asked Questions
Key insights about KERALA tender market
How to bid for the cPCI Checkout System AMC tender in Thiruvananthapuram Kerala 2026?
Bidders must submit a detailed AMC offer with price split, a compliance statement, and an OEM Authorization certificate. Ensure your proposal aligns with the 12-month AMC scope, provides SLA commitments, and references the OEM-approved maintenance framework for the cPCI system.
What documents are required for ISRO AMC procurement in Kerala 2026?
Required documents include the detailed AMC offer with price split, compliance statement, OEM Authorization certificate, system SLAs, bidder contact, company registration, and GST where applicable. Ensure all documents reflect the Thiruvananthapuram maintenance requirements.
What is the 50% flexibility clause in this ISRO tender for AMC?
The buyer can adjust contract quantity or duration up to 50% at the time of award and again post-issuance. Bidders should plan contingencies for scope growth or duration extension within this limit and confirm acceptance in the bid response.
What are the key eligibility criteria for ISRO maintenance contracts in Kerala?
Candidates must possess OEM authorization for the cPCI system, demonstrate prior AMC experience for similar infrastructure, and show financial stability for a 12-month service commitment. Government procurement standards require compliance statements and service capability documentation.
What are the payment expectations for the ISRO cPCI AMC?
Payment terms are not explicitly stated; bidders should prepare for government-standard payment cycles after acceptance of deliverables, with clear invoicing aligned to SLAs and milestone completions as per the AMC scope document.
What is the delivery timeframe for the comprehensive AMC in Kerala?
The AMC coverage begins from contract award and runs for a 12-month period. Ensure your SLAs specify initial service response times and escalation procedures to meet ISRO/Department of Space expectations.
How does OEM authorization influence eligibility for this tender in Thiruvananthapuram?
OEM authorization is mandatory; bidders must provide official OEM certificates proving authorized maintenance rights for the cPCI Checkout System. This ensures genuine service capability and access to original parts and updates.
What SLAs and compliance requirements are expected for the AMC bid?
Bidders should include detailed SLAs covering response times, uptime targets, on-site support windows, and compliance with the OEM maintenance framework. The compliance statement must confirm adherence to these operational standards.