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GEM

Contract Bidding Open For Call agent,Computer for Analysts,Call Centre,UPS,Laptop for Call centre,Printer,Smart Mobile,Headph in SRINAGAR, JAMMU & KASHMIR

Bid Publish Date

12-Jun-2025, 3:23 pm

Bid End Date

27-Jun-2025, 4:00 pm

EMD

₹55,000

Value

₹55,00,000

Progress

Issue12-Jun-2025, 3:23 pm
Corrigendum14-Jun-2025
AwardPending
Explore all 5 tabs to view complete tender details

Quantity

49

Category

Call Centre

Bid Type

Two Packet Bid

Categories 9

Public procurement opportunity for Crime Branch Jammu And Kashmir Police Call agent, Computer for Analysts, Call Centre, UPS, Laptop for Call centre, Printer, Smart Mobile, Headphone with Mic, Workstation, Wallmount LED, Call Management, Data Capturing, Analysis of Data, Agent Calling in SRINAGAR, JAMMU & KASHMIR. Quantity: 49 issued by. Submission Deadline: 27-06-2025 16: 00: 00. View full details and respond.

Additional Tender Data

Commercial Details

Tender Category

Goods

Bid To RA

No

Bid To RA Enabled

Yes

Item Category

Call agent , Computer for Analysts , Call Centre , UPS , Laptop for Call centre , Printer , Smart Mobile , Headphone with Mic , Workstation , Wallmount LED , Call Management , Data Capturing , Analysis of Data , Agent Calling

Authority Records

HOME DEPARTMENT

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Documents 5

GeM-Bidding-7954994.pdf

Main Document

BOQ Document

BOQ

BOQ Document

BOQ

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Bill of Quantities (BOQ) 14 Items Sign in for GEM prices

#1

Call agent

Computer for Call Agent along with UPS 1KV

7 pieces Delivery: 10 days
#2

Computer for Analysts

Computer for Analysts

3 pieces Delivery: 10 days
#3

Call Centre

Call Centre Server

1 pieces Delivery: 10 days
#4

UPS

Uninterupted Power Supply

1 pieces Delivery: 10 days
#5

Laptop for Call centre

Laptop for Call centre

1 pieces Delivery: 10 days
#6

Printer

Printer for Call Management

2 pieces Delivery: 10 days
#7

Smart Mobile

Mobile Phone

8 pieces Delivery: 10 days
#8

Headphone with Mic

Headphone with Mic

10 pieces Delivery: 10 days
#9

Workstation

Workstation for Call Agent Analysts

10 pieces Delivery: 10 days
#10

Wallmount LED

LED for Call Centre Monitoring

2 pieces Delivery: 10 days
#11

Call Management

Call Management Software

1 pieces Delivery: 10 days
#12

Data Capturing

Data Capturing Software

1 pieces Delivery: 10 days
#13

Analysis of Data

Analysis of Data Software

1 pieces Delivery: 10 days
#14

Agent Calling

Agent Calling Software

1 pieces Delivery: 10 days

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Historical Data

Required Documents

1

Experience Criteria

2

Past Performance

3

Bidder Turnover

4

Certificate (Requested in ATC)

5

OEM Authorization Certificate

6

OEM Annual Turnover

7

Additional Doc 1 (Requested in ATC)

8

Compliance of BoQ specification and supporting document *In case any bidder is seeking exemption from Experience / Turnover Criteria

9

the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Corrigendum Updates

1 Update
#1

Update

14-Jun-2025

Frequently Asked Questions

Key insights about JAMMU AND KASHMIR tender market

What are the eligibility requirements for participating in the tender process?

The eligibility requirements include being a registered legal entity in India and having relevant experience in delivering similar products or services. Bidders must also comply with local laws and environmental regulations. It is essential for participants to provide certification that validates their experience, financial reliability, and registration details along with their bid submission.

What types of certificates are required for this tender?

Bidders are typically required to submit various certificates to demonstrate compliance with industry standards. This may include registration certificates, quality assurance certificates, and evidence of financial stability. Additionally, any certifications that pertain to the technical equipment being provided must also be included to validate the compliance with necessary regulations.

What are the key aspects of the registration process for this tender?

The registration process for the tender usually involves completing a bid application form and submitting all necessary supporting documents as specified. It is critical to ensure all documentation is provided in the accepted formats to avoid disqualification. Bidders should also monitor deadlines closely to guarantee timely submission.

What payment terms are expected if awarded the contract?

Payment terms typically involve an upfront deposit or Earnest Money Deposit (EMD) followed by milestone payments based on project progress or delivery stages of the equipment. It is essential for bidders to outline their pricing structure clearly, as this will be examined during the evaluation process for overall cost-effectiveness.

How will MSEs benefit from participating in this tender?

Micro, Small, and Medium Enterprises (MSEs) may receive preferential treatment in the bidding process, allowing them to compete on a more equitable basis with larger firms. Provisions may include relaxed financial requirements or incentives that recognize their contributions to local economies and promote widespread participation in national initiatives such as the National Cyber Crime Helpline.

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