IOCL Bongaigaon Refinery AMC for Permasense Thickness Monitoring System 2026 Tender
Progress
Tender Overview
The Indian Oil Corporation Limited, Bongaigaon Refinery, seeks an Annual Maintenance Contract (AMC/CMC) for a pre-owned Permasense non-intrusive online remote sensing thickness monitoring system. The procurement scope covers ongoing service and support, with Emerson Process Management India Pvt Ltd identified as the proprietary bidder for evaluation. The contract is described as project-based with quantity defined per SOR/BOQ, and bidders must quote the total landed cost inclusive of GST and all taxes. A 5% performance bank guarantee applies, with a focus on dedicated service support channels. Location is Bongaigaon, Assam, and the opportunity targets suppliers capable of delivering specialized thickness monitoring maintenance. The tender emphasizes sole-source eligibility for the bid evaluation and requires adherence to the GeM-specific pricing approach and post-award support expectations.
Technical Specifications & Requirements
- Product/Service: Permasense thickness monitoring system AMC/CMC for non-intrusive online remote sensing
- Category: Annual Maintenance Contract; service and support only (no new hardware assumed)
- Bidder eligibility: Emerson Process Management India Pvt Ltd as proprietary evaluator; other bidders treated as unsolicited
- Pricing: quote total landed cost (GST inclusive); ensure pricing includes all taxes
- Payment/Performance: PBG 5%; dedicated service toll-free number and escalation matrix required
- Delivery/Support: 24/7 remote support plus on-site visits as per BOQ/SOR; maintain SLA expectations
- Documentation: ensure compliance with GeM ATC and supplier obligations; confidentiality and non-assignment/ sub-contract terms apply
Terms, Conditions & Eligibility
- EMD/Performance: 5% PBG; no explicit EMD amount published in data
- Exclusivity: Only M/S Emerson Process Management India Pvt Ltd is considered proprietary bidder for this service category
- Sub-contracting: requires prior written consent from buyer; joint-and-several liability remains with seller
- Payment terms: salaries/wages clause for deployed staff; payments claimed with statutory documents and bank statements
- Post-award: escalation matrix and dedicated service support channel must be provided; no PQC applicable
- Documentation: include GST, PAN, experience certificates, financials, OEM authorizations, and technical compliance documents as applicable
Key Specifications
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Permasense non-intrusive online remote sensing thickness monitoring system
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Annual Maintenance Contract (AMC/CMC) scope
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Total landed cost inclusive of GST and all taxes
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PBG: 5% of contract value
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Proprietary bidder requirement: Emerson Process Management India Pvt Ltd as evaluator
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Delivery/support terms: 24/7 remote support with escalation matrix
Terms & Conditions
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PBG of 5% required; project-based quantity per BOQ
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Only Emerson Process Management India Pvt Ltd evaluated as proprietary bidder
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GeM pricing: quoted landed cost inclusive of GST
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Dedicated service number and escalation matrix mandatory
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Sub-contracting requires buyer consent; joint liability remains
Important Clauses
Payment Terms
Payment requires GST-inclusive landed cost; salaries/wages clause applies for deployed staff; payments supported by PF/ESIC documentation and bank statements.
Delivery Schedule
Support delivery including 24/7 remote service and on-site visits as per BOQ/SOR; response times to be defined in SLA.
Penalties/Liquidated Damages
The data specifies PBG; explicit LD rates are not detailed; ensure compliance with GeM terms and performance obligations.
Bidder Eligibility
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Must be the proprietary evaluator Emerson Process Management India Pvt Ltd for this service category
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Bidder should demonstrate non-liability status (not under liquidation or bankruptcy)
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Proof of dedicated service support channels (toll-free number and escalation matrix) required
Tender Data
Bid Details
Quantity
1
Bid Type
Single Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
5 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - Non- intrusive online remote sensing thickness monitoring system; Permasense; Annual Maintenance Contract (AMC); Annually; No
Advisory Bank
ICICI
ePBG Percentage
5%
ePBG Duration (Months)
27
Payment Timelines
Payments shall be made to the Seller within 10 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Chirang
Delivery Pincodes
783385
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Bhupendra Raj | 783385,IOCL, Bongaigaon Refinery. | Chirang | Assam | 783385 | 1 | - | Number of months within the contract period for which service is required : 12 |
Authority Records
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
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Documents 11
GeM-Bidding-9918505.pdf
Main Document
Other Documents
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Other Documents
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Other Documents
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Other Documents
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Other Documents
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GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
10
Corrigendum Updates
2 Updates Update
Extended Deadline
10-Oct-2026, 10:30 am
Opening Date
11-Oct-2026, 10:30 am
Update
Extended Deadline
03-Oct-2026, 10:30 am
Opening Date
04-Oct-2026, 10:30 am
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates in similar AMC/CMC for remote sensing systems
Financial statements (latest 2-3 years)
EMD/Security deposit proof or PBG terms (5%)
Technical bid documents demonstrating compliance with Permasense monitoring
OEM authorization from Emerson Process Management India Pvt Ltd (if applicable)
Service support credentials: dedicated toll-free number and escalation matrix
Frequently Asked Questions
Key insights about ASSAM tender market
How to bid for IOCL Bongaigaon Permasense AMC in 2026
To bid, bidders must submit GST registration, PAN, and experience certificates, plus OEM authorizations. Ensure the bid shows total landed cost incl. GST, with a 5% PBG. Emerson is the proprietary evaluator; only eligible bids will be considered for evaluation. Provide dedicated service contact details and escalation matrix.
What documents are required for IOCL Permasense AMC submission in Bongaigaon
Required documents include GST, PAN, recent financial statements, 2–3 years of relevant AMC experience, EMD/PBG proof (5%), OEM authorization, and technical compliance documents demonstrating remote sensing maintenance capabilities for Permasense systems.
What are the technical specifications for Permasense thickness monitoring AMC
The scope covers non-intrusive online remote sensing thickness monitoring using Permasense hardware/software; maintain SLA-driven service with 24/7 remote support and on-site visits as per BOQ; ensure compatibility with Emerson-provided systems and official OEM guidelines.
When is the payment and performance guarantee for IOCL tender in Assam
Payment follows the GeM pricing approach with GST-inclusive landed cost; a 5% PBG is required. Payments depend on contract milestones and verification of statutory documents, including PF/ESIC compliance for deployed staff.
What is the eligibility criterion for the proprietary bidder for this service
Only Emerson Process Management India Pvt Ltd is considered the proprietary evaluator for this service category; other bidders will be unsolicited and rejected. Ensure submission confirms affiliation and required service capabilities.
What is required for service support in IOCL Bongaigaon Permasense AMC
Bidder must provide a dedicated toll-free service number and an escalation matrix. 24/7 remote support plus on-site visits must be available; provide SLA commitments and response times clearly in the bid.
What are the sub-contracting rules for the IOCL AMC contract
Sub-contracting requires prior written consent from IOCL; regardless of consent, the original seller remains jointly and severally liable with the sub-contractor for contract performance.
What is the scope of quantity for the project-based Permasense AMC
BOQ/SOR defines actual quantities; the procurement is project-based or lump-sum, with quantity per BOQ. Bidders must refer to the BOQ to determine precise quantities and deliverables tied to each milestone.