Delhi Health & Family Welfare Ambulance Service Tender North Delhi 2025 ISI/AAA/TRTL Standards

Tender Overview

The Delhi Health and Family Welfare Department seeks event-based and short-term ambulance services in North Delhi, Delhi 110009. The procurement targets Ambulance Service (Event Based and Short Term) - Type B including Patient Transport Vehicle; Single Stretcher Regular Van; Maruti Suzuki Eeco Care with an estimated value of ₹1,000,000 and an EMD of ₹25,000. The contract may include quantity/duration adjustments up to 25%. Key differentiator is the focus on rapid deployment for interim health transport needs and compliance with safety and payroll norms. The opportunity requires bidders to demonstrate service capability, payroll practices, and escalation/contact mechanisms. Unique terms include a flexible quantity/duration clause and a requirement for dedicated service support channels.

Technical Specifications & Requirements

• No product specifications are published in the tender data. BOQ items show Total Items: 0. The scope clearly centers on ambulance service delivery for patient transport using a Single Stretcher Regular Van model (Maruti Suzuki Eeco Care).
• EMD: ₹25,000; Estimated value: ₹1,000,000.
• Key compliance expectations include workforce payroll compliance, insurance, public liability, and safety measures for working in potentially hazardous environments (Extra High Voltage contexts noted in terms).
• Service-level aspects include an escalation matrix, toll-free service support, and mandatory documentation uploads; performance security can be furnished as an FD R or PBG, with delivery of original FDR within 15 days of award.
• The buyer also requires suppliers to cover workers’ compensation and provide proof of payroll obligations for staff deployed at the buyer location.

Terms, Conditions & Eligibility

• EMD: ₹25,000; can be provided as fixed deposit receipt (FDR) or standard PBG.
• Price/Quantity Flexibility: up to 25% increase/decrease in contract quantity or duration at issue; post-issuance only up to 25% allowed.
• Payroll Compliance: Contractor must pay salaries before invoicing the buyer; provide PF/ESIC documentation and bank statements.
• Insurance & Safety: Workmen compensation, public liability, property damage, and PPE for high-risk environments.
• Service Support: Escalation matrix and dedicated toll-free number required; at least 40% of manpower on the contractor payroll for at least one year.
• Documentation: Upload certificates and documents sought in the Bid Document, ATC, Corrigenda; failure leads to rejection.