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Indian Army Windows 11 Pro 25h2 DVD Pack & MS Office 2021 Pro Plus DVD Pack Tender RAMGARH Jharkhand 2026

Bid Publish Date

19-Feb-2026, 3:07 pm

Bid End Date

02-Mar-2026, 9:00 am

Location

RAMGARH , JHARKHAND

Progress

Issue19-Feb-2026, 3:07 pm
AwardPending
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Quantity

15

Category

Windows 11 Pro 25h2 DVD Pack

Bid Type

Single Packet Bid

Tender Overview

Organization: Indian Army (Department Of Military Affairs) operates a procurement tender for Windows 11 Pro 25h2 DVD Pack and MS Office 2021 Pro Plus DVD Pack at RAMGARH, Jharkhand 825101. The tender seeks packaged software media bundles with clear compliance and after-sales support requirements. Emphasis on OEM authorization, India-based service, and formal ISO 9001 certification signals quality expectations. Estimated value and EMD are not disclosed, but the scope implies licenses bundled with installation and validation. The differentiator lies in mandatory OEM support infrastructure and govern­ment-macros for service escalation, ensuring timely maintenance.

Technical Specifications & Requirements

  • Product names: Windows 11 Pro 25h2 DVD Pack; MS Office 2021 Pro Plus DVD Pack
  • Standards/Certifications: ISO 9001 (organization or OEM), OEM authorization with India-based service capability
  • Service requirements: Dedicated toll-free support number; escalation matrix for service issues; installation/ commissioning and training if included
  • Warranty: 1 year from final acceptance or after installation/commissioning; OEM warranty certificates to be submitted at delivery; on-site service coverage with established service centers near consignee locations
  • Delivery scope: DVD-pack media delivery; no BOQ items listed; installation/training may be implied under scope

Terms, Conditions & Eligibility

  • EMD/guarantee: Not specified in data; bidders must comply with standard government terms and provide required security as per ATC
  • Documents: ISO 9001 certificate; OEM authorization; service escalation details; proof of India-based after-sales support
  • Warranty & support: 1-year OEM warranty; service centers in India; dedicated toll-free number and escalation matrix
  • Compliance: Import-related provisions if applicable; ensure OEM has registered India presence for after-sales service

Key Specifications

  • Product/service names: Windows 11 Pro 25h2 DVD Pack, MS Office 2021 Pro Plus DVD Pack

  • Estimated value: Not disclosed

  • EMD: Not disclosed

  • Category: Software license media packs with installation/validation implied

  • Standards: ISO 9001 (certification), OEM authorization in India

  • Warranty: 1 year from final acceptance or after installation/commissioning

  • Service: Dedicated toll-free support, escalation matrix, India-based service centers

  • Delivery: DVD media; installation/training details implied in terms

Terms & Conditions

  • ISO 9001 certification required for bidder or OEM

  • OEM must have India-based registered office for after-sales service

  • 1-year warranty from acceptance/installation with OEM certificates at delivery

  • Dedicated toll-free service number and escalation matrix required

Important Clauses

Payment Terms

Not specified in data; bidders should anticipate standard government payment terms and submit compliance documentation

Delivery Schedule

Not specified; media delivery and possible installation scope implied by terms

Penalties/Liquidated Damages

Not specified in data; bidders should verify LD terms in ATC

Bidder Eligibility

  • ISO 9001 certification for bidder or OEM

  • Authorized OEM with registered India presence for after-sales support

  • Experience certificates in software license provisioning and support

Documents 4

GeM-Bidding-9012600.pdf

Main Document

Other Documents

OTHER

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST certificate

2

PAN card

3

Experience certificates (related to software licenses and after-sales support)

4

Financial statements

5

EMD/Security deposit documents (as applicable to the tender)

6

Technical bid documents and OEM authorization

7

ISO 9001 certification (organization or OEM)

8

Proof of India-based after-sales support (service centers, contact details)

Frequently Asked Questions

Key insights about JHARKHAND tender market

How to bid for Windows 11 and Office software tender in RAMGARH?

Bidders must submit GST, PAN, ISO 9001 certification, OEM authorization, and experience certificates. Ensure India-based after-sale service with a toll-free number and escalation matrix. Include OEM warranty certificates and proof of service centers near the consignee location; adhere to standard government submission formats.

What documents are required for RAMGARH software tender participation?

Submit GST registration, PAN card, ISO 9001 certificate, OEM authorization, installation/training docs if provided, financial statements, and service center details. Include evidence of India-based after-sales support and a toll-free service line per the terms.

What are the technical standards for the RAMGARH software procurement?

The tender requires ISO 9001 certification; OEM authorization and India-based after-sales support are mandatory. No explicit product technical specs are given, but media packs must be compatible with Windows 11 Pro 25h2 and MS Office 2021 Pro Plus licenses.

When is the delivery and installation window for RAMGARH tender?

Specific dates are not disclosed; the terms imply media delivery with installation/commissioning if included. Bidders should confirm installation timelines during bid submission and align with consignee requirements and service readiness.

What is the warranty requirement for the RAMGARH software tender?

A 1 year warranty is required from final acceptance or after installation/commissioning, with OEM warranty certificates submitted at delivery. After-sales support must be established via service centers in India.

What constitutes the eligibility for OEM presence in this procurement?

The OEM must have a registered office in India to provide after-sales service. The bidder should upload an OEM authorization and proof of India-based service capability, including an escalation matrix and toll-free contact.

What payment terms should bidders anticipate for this RAMGARH procurement?

Exact payment terms are not specified; bidders should expect standard government terms. Prepare documentation for invoicing, confirm any advance or milestone payments during bid submission, and ensure alignment with delivery/installation acceptance.