Progress
The Gujarat Health & Family Welfare Department seeks an Annual Maintenance Service (AMS) for Dell Desktop PCs and peripherals located in Ahmedabad, Gujarat. Estimated value is ₹120,000, reflecting maintenance for a defined set of Dell desktop assets within the city. The tender emphasizes service flexibility through a 50% quantity/duration adjustment window at contract issuance and an option to expand scope for lumpsum contracts with mutual consent. The procurement aims to ensure consistent uptime for government desktops managed under the department’s health program operations, with emphasis on reliability and timely service response. Unique aspects include the absence of BOQ items and a focus on AMC for existing Dell desktops rather than new procurements.
Product/Service: Annual Maintenance Service for Dell Desktop PCs and peripherals
Estimated value: ₹120,000
Location: Ahmedabad, Gujarat
Scope: Maintenance of existing Dell desktops; no new hardware listed
Standards/Certifications: Confirm Dell OEM authorization; compliance with ATC
Delivery/Response: Timely service response within the AMC period; SOW attached
50% option clause for quantity and duration adjustments
Mandatory submission of all bid certificates as per ATC
No specified EMD amount in the summary data; verify in bid documents
Not disclosed in the summary data; verify in bid documents and SOW attachments
AMC service delivery and response times to be defined in the SOW; ensure Dell maintenance capabilities in Ahmedabad
Not specified here; check tender ATC for LD or performance bond details
Demonstrated experience in annual maintenance service for desktop PCs and peripherals
Authorized OEM/ Dell service capability or equivalent Dell-approved partner
Financial stability evidenced by recent financial statements
Quantity
15
Bid Type
Two Packet Bid
Bid Validity
75 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
No
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Min. Avg. Annual Turnover
6
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
14
Delivery Locations
1
Delivery Cities
Ahmadabad
Delivery Pincodes
380016
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Nayak Rajendrakumar | 380016,Additional Directorate of Dental,1st Floor Govt Dental college building,civil Hospital campus,Ahmedabad. | Ahmadabad | Gujarat | 380016 | 15 | - | Number of Resident engineers : 1 Number of technicians : 1 |
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Main Document
OTHER
ATC
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM_GENERAL_TERMS_AND_CONDITIONS
GST registration certificate
PAN card
Experience certificates in AMS for desktops/peripherals
Financial statements for last 2 financial years
EMD/Security deposit submission proof (as applicable)
Technical bid documents confirming Dell AMC capability
OEM/Manufacturer authorization for Dell desktops
Any other certificates requested in ATC and corrigendum
Key insights about GUJARAT tender market
Bidders must submit GST, PAN, experience certificates, financials, and OEM authorizations along with the technical bid. The tender allows a 50% scope/duration adjustment at issuance and up to 50% post-issuance. Ensure Dell service capability and upload ATC-compliant certificates to avoid rejection.
Required documents include GST registration, PAN, last 2 years financial statements, Dell OEM authorization, desktop maintenance experience certificates, and EMD proof if applicable. Also attach certificates specified in ATC and corrigendum and the technical bid with SOW compliance.
Delivery/response terms will be defined in the SOW attached to the tender. Expect response times aligned with AMC urgency, local service capabilities in Ahmedabad, and coordination with Health & Family Welfare Department operations.
Eligibility requires demonstrated AMS experience for desktops/peripherals, Dell OEM authorization or equivalent, financial stability, and ability to meet ATC certificate submission. Ensure compliance with 50% flexibility clause and SOW requirements for service delivery.
EMD amount is not disclosed in the summary; bidders should review the bid document to confirm EMD submission, mode (DD/online), and amount if applicable to the Dell AMC procurement.
The buyer can modify contract quantity or duration up to 50% at contract issue and can further adjust up to 50% post-issuance with bidder consent, applicable to lumpsum-like service contracts as per ATC.