Tender Notice for Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite in WEST DELHI, DELHI

The eligibility requirements for this tender include being a registered entity with a valid operational license, proven experience in providing call center services, and compliance with local regulations. Only those bidders that can demonstrate their service capabilities and infrastructure will be considered.

To participate in this tender, bidders must provide certificates that demonstrate their registration, compliance with business norms, and any relevant quality certifications. Such documentation assures the Ministry of Textiles of the bidder's credibility and operational standards.

The registration protocol involves submitting an online application through the designated government portal. Once registration is completed, bidders will need to align their proposals according to the tender's requirements, ensuring they meet all submission criteria.

The technical specifications for the call center include supporting a minimum of 14 call center seats, appropriate technology infrastructure, and operational capabilities to handle customer inquiries efficiently. Additionally, a trained workforce should be in place to manage customer interactions effectively.

The evaluation process involves assessing all submitted proposals based on technical capabilities, financial structure, and overall compliance with the tender specifications. Proposals will undergo a structured review to determine which vendor aligns best with the objectives set forth by the Ministry of Textiles. Results will be communicated to all participants in a timely manner.