Chief Vigilance Office Facility Management Service Tender Puducherry 2026 - Outcome Based FM with 25% scope flexibility
Bid Publish Date
18-Jul-2026, 4:12 pm
Bid End Date
30-Jul-2026, 5:00 pm
Value
₹13,00,000
Location
Progress
Tender Overview
Chief Vigilance Office (Vigilance Department Puducherry) invites bids for Facility Management Service – Outcome Based with an estimated value of ₹1,300,000. Tender location is Pondicherry, Puducherry 605007. The contract concept incorporates a 25% increase/decrease in quantity or duration at issuance and during execution for lumpsum work, subject to provider consent. Key differentiator includes mandatory local service presence and a dedicated toll-free support line. The scope emphasizes service delivery, staff wages paid by the provider upfront with subsequent reimbursement terms. Bidders must ensure an in-state office for service continuity and provide an escalation matrix. The absence of BOQ items highlights a broad FM requirement rather than a single equipment list, focusing on performance outcomes and compliance.
Technical Specifications & Requirements
- Estimated value: ₹1,300,000; no BOQ items listed
- Contract type: Outcome Based Facility Management Service
- Geographic requirement: service presence within the state of the consignee (Puducherry)
- Service support: dedicated toll-free telephone for service support; formal escalation matrix required
- Payment discipline: service provider to pay salaries/wages upfront to deployed staff and claim payment later with statutory documents (PF, ESIC) and bank statements
- Quantity/duration flexibility: up to 25% adjustment allowed at contract issue and during execution
- Office requirement: an office of the provider must exist in the consignee state; documentary evidence required
- Compliance: ensure local availability and governance of staff deployment, including compliance documents
Terms, Conditions & Eligibility
- 25% variation clause: quantity/duration may be adjusted at contract issue and during execution; lump-sum scope may expand up to 25% with provider consent
- Local presence: mandatory in-state office with documentary evidence
- Support framework: dedicated toll-free service number and a formal escalation matrix
- Salary payments: provider pays salaries up-front; submit PF/ESIC and bank statements with reimbursement claims
- Documentation readiness: furnish standard statutory and organizational documents as part of bid eligibility
Key Specifications
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Product/Service: Facility Management Service – Outcome Based
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Estimated value: ₹1,300,000
-
Geographical scope: Puducherry (605007)
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Key requirements: in-state service office, dedicated toll-free support, escalation matrix
-
Staff payments: employer pays wages up-front with PF/ESIC documentation for reimbursement
-
Scope adjustment: up to 25% increase/decrease in quantity or duration
Terms & Conditions
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25% variation allowed in contract quantity/duration at issuance and during execution
-
Provider must maintain an in-state office with documentary evidence
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Service must include dedicated toll-free support and escalation matrix
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Salaries/wages paid by provider upfront; reimbursement with statutory documents
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Delivery of services linked to outcome-based performance
Important Clauses
Payment Terms
Provider pays salaries upfront; reimbursement claims require PF, ESIC, and bank statements
Delivery Schedule
Outcomes-based service delivery with flexibility up to 25% in quantity/duration
Penalties/Liquidated Damages
Not specified in data; bidders should seek clarifications on performance penalties during bid submission
Bidder Eligibility
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In-state Puducherry office evidence
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Demonstrated facility management experience
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Financial stability evidenced by statements
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Compliance with PF/ESIC and related statutory requirements
Tender Data
Bid Details
Quantity
7646
Bid Type
Two Packet Bid
Bid Validity
170 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
25
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Facility Management Service - Outcome Based
Payment Timelines
Payments shall be made to the Seller within 10 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Pondicherry
Delivery Pincodes
605003
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| P Ramu | 605003,No.271, MAHATHMA GANDHI ROAD, MUTHIALPET, PUDUCHERRY | Pondicherry | Puducherry | 605003 | 2800 | - | No. of months within the contract period : 24 |
Authority Records
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Documents 5
GeM-Bidding-9628197.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates showing relevant FM service delivery
Financial statements demonstrating stability
EMD/Security deposit documents (as applicable by tender terms)
Technical bid documents and compliance certificates
OEM authorizations (if vendor relies on sub-contractors or brands)
Proof of local office in Puducherry state
Escalation matrix and toll-free contact details
Frequently Asked Questions
Key insights about PUDUCHERRY tender market
How to bid on the Facility Management tender in Puducherry 2026?
Bidders should prepare an in-state Puducherry office proof, GST, PAN, financials, experience certificates, and PF/ESIC documentation. Ensure adherence to the 25% variation clause and submit an escalation matrix with toll-free support details. The bid must clearly demonstrate capability to deliver outcome-based FM services.
What documents are required for the Pondicherry FM procurement bid?
Required documents include GST certificate, PAN, experience certificates, financial statements, EMD documents (if applicable), technical compliance certificates, OEM authorizations if using brand-specific equipment, and proof of local office in Puducherry with escalation matrix details.
What is the estimated value and contract scope for this tender?
The estimated contract value is ₹1,300,000. The scope is an outcome-based Facility Management Service in Puducherry, with a possible 25% variation in quantity or duration at contract issue and during execution, subject to supplier consent.
Which standards or compliance are required for this FM tender?
The tender data specifies no explicit standards; bidders should ensure statutory compliance (PF/ESIC) and provide ISO or equivalent documentation where applicable, along with an escalation matrix and local office evidence to support service delivery in Puducherry.
When can the contract quantity/duration be adjusted for this FM bid?
Quantity or duration can be adjusted up to 25% at the time of contract issuance and during execution. For lumpsum-based services, scope may expand by 25% with the service provider’s consent, enabling flexible project management.
What constitutes the service support requirements for bidders?
Bidders must provide a dedicated toll-free service number and a formal escalation matrix for service support. An on-ground service office in Puducherry is mandatory, with documentary evidence, to ensure prompt issue resolution.
What is required for salary payments under this FM contract?
The provider must pay salaries up-front to contracted staff deployed at the buyer location, along with PF/ESIC documentation and bank statements, before claiming reimbursement from the buyer.
What is the delivery/implementation timeline for this tender?
The tender data emphasizes outcome-based delivery with a local presence; no fixed calendar dates are provided. Bidders should propose a robust rollout plan aligned to outcome targets and ensure readiness to begin upon contract award, subject to local compliance.